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IT Support Technician

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Joe Goddard

I'm a Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

If you’re looking for IT support graduate jobs in London and you want to join a leading foreign exchange business, look no further – this new IT Support Technician job could be perfect for you. This 3-time winner of IPO of the Year are on the lookout for an exceptional graduate to provide first-rate technical support across the business.

Company profile

In this IT Support Technician graduate job, you will be joining a London Stock Exchange-listed FX specialist, who combine sound methodologies with intuitive cloud-based technology. Based in Central London, their client portfolio is both vast and diverse – with companies ranging from ASOS and Holland & Barrett to enormous asset management firms. With a rapidly growing team, they now need an IT Support Technician to assist their team with any technical issues or roadblocks.

Job description

In this IT Support Technician graduate job, you will be supporting the business in all areas regarding technology systems, as well as creating documentation and procedures. The role will see you offering support on all core systems, web services, telephone systems, operating systems and networking. You will be working with all internal staff (including supporting the online teams) to ensure that customer journeys are correctly documented and signposted.

Key responsibilities

In this IT Support Technician graduate job, your responsibilities will include:

  • Providing technical support to internal staff
  • Taking ownership of user problems and being proactive when dealing with user issues
  • Logging issues and maintaining full documentation, plus creating supporting documents where necessary
  • Responding to enquiries from staff and helping them resolve any hardware or software problems
  • Maintaining a log of any software or hardware problems detected
  • Planning and developing a new internal support system
  • Supporting users by providing necessary training and advice
  • Allocating more complex service issues to the relevant IT support member
  • Arranging for external technical support where problems cannot be resolved in-house

So, what we are looking for?

  • Strong knowledge of the Mac OS, including the setup, configuration and maintenance of machines
  • Experience in managing and upgrading hardware
  • Experience using, managing and troubleshooting Microsoft Office 365 (MS Word, Excel and PowerPoint, Admin Portal)
  • Experience using and troubleshooting Outlook (permissions, calendar sharing, and delegation)
  • Previous experience with integrated phone systems
  • Previous experience working with Jira, Microsoft Planner, Sharepoint and Dropbox

What else is on offer?

  • A competitive starting salary of 25,000
  • The opportunity to take on high levels of responsibility early in your career
  • Plenty of opportunity for progression
  • A social and upbeat working environment
  • The chance to join a fast growing FX business in the midst of huge success

Are you looking for IT support graduate jobs in London? Do you want to join a top FX specialist who are growing month-on-month? If you have a solid technical grounding, apply for this IT Support Technician job in London today!

 
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If you’re looking for research graduate jobs in London and you want to join a cutting-edge tech firm that's revolutionising the world of recruitment, this Research Assistant graduate job could be the ideal role for you. Already operating in 6 different countries, this technology platform are looking to grow their business further over the course of the next 12 months.

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In this Research Assistant graduate job, you will be joining a revolutionary tech company that uses Artificial Intelligence to match companies with top candidates. Their platform learns the skills, interests and job requirements of each of their 4,000+ candidates, then introduces them to some of the UK’s coolest brands and organisations. With clients like Monzo, Booking.com and Skyscanner already on their books, they are growing at a remarkable rate – and are now looking to find a graduate to join their burgeoning London team.

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In this Research Assistant graduate job, your responsibilities will include:

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So, what are we looking for?

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What else is on offer?

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Looking for research graduate jobs in London, and want to join a tech firm who are in the midst of global expansion? If you’re a personable graduate with an interest in tech, apply for this Research Assistant graduate job in London today!

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If you’re looking for administration jobs in London and you want to join the UK’s #1 cashback website, look no further than this Administrative Assistant job. With over 7 million members, this impressive tech firm are fast-becoming a household name – so don’t wait around, apply now!

Company profile

In this Administrative Assistant job, you will be joining a tech firm whose cashback website helps their average member earn 280 per year! Partnered with nearly 5,000 travel, electronics, clothing and entertainment companies, they are able to offer incredible cashback deals and voucher codes for their customers. As they continue to grow at a remarkable rate, they are in need of an organised and personable Administrative Assistant to be the face of their London office.

Job description

In this Administrative Assistant job, you will be the first point of contact for all team members and visitors. You’ll be working on the front desk, answering phonecalls and welcoming guests, as well as providing ad hoc administrative support to the executive and London management teams. Adaptability, organisation and an outgoing demeanour will be key to this role – as you’ll be expected to coordinate the front desk with ease, liaise with a range of internal teams and external clients, and ensure that each arrival is appropriately directed to the correct person.

Key responsibilities

In this Administrative Assistant job, your responsibilities will include:

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So, what are we looking for?

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