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IT Support Technician


Joe Goddard

I'm a Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

If you’re looking for IT support graduate jobs in London and you want to join a leading foreign exchange business, look no further – this new IT Support Technician job could be perfect for you. This 3-time winner of IPO of the Year are on the lookout for an exceptional graduate to provide first-rate technical support across the business.

Company profile

In this IT Support Technician graduate job, you will be joining a London Stock Exchange-listed FX specialist, who combine sound methodologies with intuitive cloud-based technology. Based in Central London, their client portfolio is both vast and diverse – with companies ranging from ASOS and Holland & Barrett to enormous asset management firms. With a rapidly growing team, they now need an IT Support Technician to assist their team with any technical issues or roadblocks.

Job description

In this IT Support Technician graduate job, you will be supporting the business in all areas regarding technology systems, as well as creating documentation and procedures. The role will see you offering support on all core systems, web services, telephone systems, operating systems and networking. You will be working with all internal staff (including supporting the online teams) to ensure that customer journeys are correctly documented and signposted.

Key responsibilities

In this IT Support Technician graduate job, your responsibilities will include:

  • Providing technical support to internal staff
  • Taking ownership of user problems and being proactive when dealing with user issues
  • Logging issues and maintaining full documentation, plus creating supporting documents where necessary
  • Responding to enquiries from staff and helping them resolve any hardware or software problems
  • Maintaining a log of any software or hardware problems detected
  • Planning and developing a new internal support system
  • Supporting users by providing necessary training and advice
  • Allocating more complex service issues to the relevant IT support member
  • Arranging for external technical support where problems cannot be resolved in-house

So, what we are looking for?

  • Strong knowledge of the Mac OS, including the setup, configuration and maintenance of machines
  • Experience in managing and upgrading hardware
  • Experience using, managing and troubleshooting Microsoft Office 365 (MS Word, Excel and PowerPoint, Admin Portal)
  • Experience using and troubleshooting Outlook (permissions, calendar sharing, and delegation)
  • Previous experience with integrated phone systems
  • Previous experience working with Jira, Microsoft Planner, Sharepoint and Dropbox

What else is on offer?

  • A competitive starting salary of 25,000
  • The opportunity to take on high levels of responsibility early in your career
  • Plenty of opportunity for progression
  • A social and upbeat working environment
  • The chance to join a fast growing FX business in the midst of huge success

Are you looking for IT support graduate jobs in London? Do you want to join a top FX specialist who are growing month-on-month? If you have a solid technical grounding, apply for this IT Support Technician job in London today!


Research Assistant - Tech Startup

£22,000 - £25,000

If you’re looking for research graduate jobs in London and you want to join a cutting-edge tech firm that's revolutionising the world of recruitment, this Research Assistant graduate job could be the ideal role for you. Already operating in 6 different countries, this technology platform are looking to grow their business further over the course of the next 12 months.

Company profile

In this Research Assistant graduate job, you will be joining a revolutionary tech company that uses Artificial Intelligence to match companies with top candidates. Their platform learns the skills, interests and job requirements of each of their 4,000+ candidates, then introduces them to some of the UK’s coolest brands and organisations. With clients like Monzo, and Skyscanner already on their books, they are growing at a remarkable rate – and are now looking to find a graduate to join their burgeoning London team.

Job description

In this Research Assistant graduate job, you will be joining the company’s London office, where you’ll be working to promote the presence of their clients to the online community. On a day-to-day basis, you will be required to come up with initiatives to attract the best talent – whether this be writing engaging content, or researching the market. It’s essential that you are a strategic thinker with exceptional people skills – as you will be expected to drive continuous candidate signup and ultimately grow their database.

Key responsibilities

In this Research Assistant graduate job, your responsibilities will include:

  • Thinking up creative strategies to attract and guide the best data professionals through the platform
  • Creating exciting content, designed to generate interest and traffic to the website
  • Monitoring client usage and performance – ensuring that they are getting the best from the service
  • Working closely with candidates, making sure you understand their career ambitions, and then guiding them through the application process
  • Helping to drive continuous candidate signup growth
  • Providing an excellent candidate experience

So, what are we looking for?

  • A 2.1 from a top university – ideally in a research-based subject
  • A genuine interest in tech – after all, this is the business!
  • A strategic thinker – you’ll need to be able to think outside the box
  • A strong writer – creating engaging content is essential for this role
  • A real team player - you will want to celebrate everyone’s success
  • Excellent attention to detail
  • A strong communicator – you’ll be dealing with a real range of people

What else is on offer?

  • A highly competitive starting salary of between 22,000 - 25,000
  • Fantastic opportunities for progression
  • The chance to work with some of the most exciting businesses in the country
  • Exposure to cutting-edge technology

Looking for research graduate jobs in London, and want to join a tech firm who are in the midst of global expansion? If you’re a personable graduate with an interest in tech, apply for this Research Assistant graduate job in London today!

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Administrative Assistant

£19,000 - £22,000

If you’re looking for administration jobs in London and you want to join the UK’s #1 cashback website, look no further than this Administrative Assistant job. With over 7 million members, this impressive tech firm are fast-becoming a household name – so don’t wait around, apply now!

Company profile

In this Administrative Assistant job, you will be joining a tech firm whose cashback website helps their average member earn 280 per year! Partnered with nearly 5,000 travel, electronics, clothing and entertainment companies, they are able to offer incredible cashback deals and voucher codes for their customers. As they continue to grow at a remarkable rate, they are in need of an organised and personable Administrative Assistant to be the face of their London office.

Job description

In this Administrative Assistant job, you will be the first point of contact for all team members and visitors. You’ll be working on the front desk, answering phonecalls and welcoming guests, as well as providing ad hoc administrative support to the executive and London management teams. Adaptability, organisation and an outgoing demeanour will be key to this role – as you’ll be expected to coordinate the front desk with ease, liaise with a range of internal teams and external clients, and ensure that each arrival is appropriately directed to the correct person.

Key responsibilities

In this Administrative Assistant job, your responsibilities will include:

  • Welcoming guests as soon as they enter the office and ensuring that they are directed to the right team member
  • Handling incoming phone calls, screening and forwarding them appropriately
  • Maintaining a tidy front desk
  • Dealing with daily deliveries and ensuring that they are distributed
  • Supporting the HR department with administration tasks and delivering new employee induction processes
  • Updating calendars and scheduling meetings
  • Arranging travel and accommodation for employees
  • Organising events when required

So, what are we looking for?

  • Previous experience working in a customer / client-facing role or administration (e.g receptionist, front office representative)
  • Strong attention to detail
  • Self-driven and positive outlook
  • Professionalism
  • Fantastic communication skills, both written and verbal
  • Someone who is incredibly organised with the ability to multi-task and prioritise their work load
  • Someone who is confident with the Microsoft Office Suite
  • A flexible worker who can adapt to situations

What else is on offer?

  • A great starting salary of between 19,000 - 22,000
  • Awesome open-plan offices and a relaxed working environment
  • Flexible working hours
  • A collaborative team environment
  • Health care package
  • Cycle to work scheme
  • Childcare voucher scheme
  • Social team with lots of socials
  • A fully stocked fridge with soft drinks and fresh fruit

Looking for administration graduate jobs in London and want to work for the UK’s leading cashback website? If you’re an organised and adaptable people person – apply for this Administrative Assistant job in London today!

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Business Development Executive

£25,000 (OTE £30,000)

Are you looking for sales graduate jobs in London? Do you want to earn OTE of up to 30k in your first year? With an innovative platform that is transforming the way data centres find their ideal location, this marketing analytics company are now looking to grow their business – and are seeking an ambitious and forward-thinking Business Development Executive to help them do so.

Company profile

In this Business Development Executive graduate job, you will be joining an independent platform who are renowned experts in the data centre marketplace. Based in Central London, their goal is to bring transparency and clarity to the data centre sector, providing analytics and insights to make it easier for data centres to find the right location. With an innovative listing service, advanced real-time filters, and a number of different subscription options, their unique platform is revolutionising the industry and helping numerous data centres find the perfect space.

Job description

In this Business Development Executive graduate job, you will be at the forefront of driving traffic to the platform. You will be representing the company on the global scene, using traditional salesforce and outbound methods, attending interpersonal trade events and meeting with clients face to face. You should be simultaneously professional and personable, as you will be conducting both outbound and inbound calls, liaising with a number of potential partners of the company, and then supporting them throughout their journey.

Key responsibilities

In this Business Development Executive graduate job, your responsibilities will include:

  • Driving the growth of both paid and unpaid subscribers to the company’s platform
  • Generating new business through responding to inbound enquiries
  • Cultivating positive relationships with clients
  • Generating leads through market research and partnering with internal stakeholders
  • Researching and identifying target customers
  • Hitting and exceeding KPI’s

So, what are we looking for?

  • A 2.1 from a good university
  • The ability to work independently
  • Someone who is business-savvy, with an understanding of the market
  • Someone who is personable and great at building relationships
  • Exceptional communication skills, both written, verbal and over the phone
  • The confidence to liaise with a range of senior business leaders
  • A great work ethic
  • Experience using Salesforce would be advantageous
  • A second language would be extremely desirable, but is not a prerequisite

What else is on offer?

  • A fantastic starting salary of 25,000, plus a competitive commission structure (OTE of up to 30,000)
  • A vibrant, fast-growing working environment
  • Travel, travel, travel - the opportunity for international travel at least once a month!
  • The chance to be at the forefront of growing a international company

Are you looking for sales jobs in London, and interested in joining a leading data analytics company? If you want to work for a leading company in the data centre sector, apply for this Business Development Executive job in London today!

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