Job Listing

Operations Associate

Salary £25,000
Location London, Southwark
Industry FinTech
Job Type Permanent
Size 1-20
Job overview
Join a innovative Fintech start up as an Operations Associate in London! Are you organised, ethusiastic and motivated? Interested in FinTech? This could be for you - apply today!

Looking for Operations Associate jobs, Graduate Operations Assistant roles or Client Services roles in London? Want to make an impact at a new fintech startup? Apply for this Operations Associate role in London today!

Company profile - Fintech Startup

In this graduate Operations Associate job in London, you will be joining an innovative Fintech startup that is dragging a multitrillion pound industry out of the dark ages. They are re-building the pension stack from scratch and use their platform to deliver a user-centric customer experience that helps everyone save for retirement, no matter their working circumstance. The company started by launching a simple and flexible pension for the self-employed and now have thousands of active customers and are growing at a phenomenal rate. They have also recently moved into the workplace pension space, offering a digital alternative to the established auto-enrolment providers, which is aiding their mission in becoming a pension for everyone. With over £10 million in funding and is backed by some of the world’s most successful Fintech Investors – this is a great opportunity for a grad to build their career in an exciting and fast-growing industry.

Key responsibilities - Operations Associate

In this Operations Associate role your responsibilities will include:

  • Being the first point of contact for incoming queries, primarily over live chat, emails & calls
  • Being the face of the company to customers and building a 5- star experience for them
  • Handle all requests for help with the platform and ensuring a professional and timely response
  • Onboarding clients onto the software and providing learning demonstrations to new clients – explaining different features to them and walking them through different user journeys
  • Representing the business and product with a positive attitude and the highest level of service
  • Developing a foundation of knowledge in technology and FinTech
  • Translating customer feedback to improve the service and also not being afraid to through your own ideas into the mix.
  • Design, document, implement and improve operational processes that help make a great customer experience while reducing the burden on the technical team

Job requirements - Operations Associate

  • A university degree
  • Organised and able to spin many plates at once
  • Rapport builder, able to build relationships quickly
  • A hard-working attitude, happy to get stuck-in anywhere
  • Be able to communicate in a team with clarity and confidence both verbally and written, with strong skills in Microsoft Office/ G-suite
  • Be enthusiastic, motivated and eager to learn
  • Be prepared to work hard!

Benefits of the job - Operations Associate

  • Base salary of £25,000 – with regular salary reviews
  • The chance to impact a rapidly growing start-up and share options (you’ll own a part of the company and share in their success)
  • Learn from various different areas of the business
  • A massive 10% pension contribution that you don’t need to match (on top of your salary)
  • 33 days holiday
  • Cycle to work scheme
  • Work directly with successful business owners and learn from them
  • Great career progression and a fantastic workplace culture
  • Flexible working, with remote working available

Searching for Operations Associate or Customer Operations jobs in London? Want to work for a fast-growing financial technology startup? If you're an organised graduate with an interest in tech, fintech and customer success apply for this Operations Associate role in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this

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Phoebe Shaw
Recruitment Consultant