Graduate Support Analyst - Newcastle

North East, Newcastle


Joe Goddard

I'm a Senior Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

Looking for IT graduate jobs in Newcastle, and want to work for a leading investment and wealth management software provider?

Company profile

In this Graduate Support Analyst job, you will be joining a financial software provider that improves the performance of their clients by providing market-leading software, consultancy and training. With offices in London, Newcastle and Birmingham, they pride themselves on tailoring their approach to each one of their high-profile financial clients. With over 30 years’ experience in finance, they are a well-established name in the wealth management industry - and are now looking to expand their Newcastle team, hiring a Graduate Support Analyst!

Job description

In this Graduate Support Analyst job, you will be getting involved in software support - resolving client issues of varying sizes and working with the company’s clients to help them to successfully meet their business goals. Day to day, you will be investigating issues to determine if they match up with expected behaviour, and reacting to the data that comes through. You will need to be both highly numerical and a confident communicator; as you will be working with a range of clients to deliver first-rate service and provide efficient product roadmaps.

Key responsibilities

In this Graduate Support Analyst graduate job, your responsibilities will include:

  • Documenting critical and routine procedures as well as end user literature
  • Offering out of hours events support both remotely and on site
  • Keeping current live clients designs up to date via inhouse software
  • Analyse and diagnose to determine the underlying cause of the issue, handing over the issue to the development teams for any code changes as required
  • If no code change is required, taking responsibility to resolve the issue to the client’s satisfaction
  • Providing product roadmaps, both internally and with the client

So, what are we looking for?

  • A 2.1 from a good university ideally within a STEM subject
  • A solid numerical background, ideally with an A-Level in Maths
  • Close attention to detail
  • Experience working to strict deadlines to meet client expectations
  • Excellent communication, diagnostic and troubleshooting skills
  • Someone who is looking for new experiences, responsibilities and accountability

What else is on offer?

  • A competitive starting salary of 20,000
  • Internal job training and progression
  • 25 days holiday, plus bank holidays
  • Kitchen fully stocked with drinks, fruit and cereal
  • Private healthcare scheme, healthcare cash plan
  • Cycle to work scheme
  • Monthly entertainment allowance & Friday night drinks

Looking for IT graduate jobs, and want to work for a leading financial software provider? If you’re highly analytical with an interest in wealth management, apply for this Graduate Support Analyst job in Newcastle today!

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