Job Listing

Graduate Operations Executive

Salary £20,000
Location Midlands, Telford, Shropshire
Role Operations
Job Type Permanent
Size 50-100
Job overview
Looking for Operations opportunities in the West Midlands and want to kickstart a career in e-Commerce? If you're a personable graduate with an understanding of logistics, apply to this Graduate Operations Analyst role in Telford, Shropshire today!

Are you interested in Retail Logistics jobs and looking for Graduate Operations roles in the West Midlands? Do you want to learn more about the inner workings of e-Commerce for clients such as Gymshark, ASOS and JD Sports? This Operations Executive graduate job in Shropshire could be the one for you!

Company Profile

In this Operations Executive graduate job, you will be joining a revolutionary Reverse Logistics startup based in the West Midlands! The company are well-known for changing the game for the UK's biggest E-commerce clients and retail brands, helping to make their returns' process smarter and more sustainable, whilst enhancing their customer experience. This exciting E-commerce startup is now in a period of substantial growth and is looking for a Graduate Operations Executive to join their vibrant, dynamic team!

Job Description

In this Operations Coordinator job based in Telford, you will assist with the daily logistics and coordination of the supply chain department and work towards streamlining existing business processes. You will work collaboratively with the Head of Supply Chain, acting as the key point of contact for any issues regarding the returns journey. You will be monitoring parcels using various methods, including the in-house system, reports and Excel. The average monthly parcel volume is around 500k+ and you will work closely with customers, 3rd party suppliers and internal stakeholders to be key go to person with any issues on the First Mile journey. This will also involve raising claims where required and managing any questions on late parcels via HubSpot.

You will need to be both highly personable and exceptionally organised, as you will be required to liaise with a range of people as well as provide general administration support to the Head of Department. The successful candidate will also be highly analytical with an eye for pointing out areas for business improvement.

Key Responsibilities

In this Graduate Operations job in Telford, your responsibilities will include:

  • Flagging ideas for streamlining or automating business processes to drive efficiency
  • Analysing data and creating reports to feedback to senior stakeholders
  • Collaborating with customers, 3rd party suppliers and internal stakeholders to provide support
  • Ensuring the returns process runs smoothly and updating the system with any new events
  • Updating excel with delivery information
  • Monitoring delivery times and escalating issues where required
  • Reviewing HubSpot and responding to clients.

Job Requirements

  • Degree educated with a 2:1
  • An interest in supply chain and E-commerce with a basic understanding of the logistics network
  • Strong communication skills, both written and verbal
  • Excellent attention to detail and a proven ability to manage your time well and prioritise work
  • A real team player
  • Previous work experience within the fashion retail sector or an operations role would be a bonus!
  • Good Microsoft Excel skills
  • Must be able to exercise tact, good judgment and sensitivity both in-person and on the telephone.

Benefits of the Job

  • A competitive graduate salary of £20,000
  • The opportunity to work with the UK’s leading reverse logistics startup and learn from an expert team of eCommerce professionals
  • Hands-on training and career progression from the start
  • Flexible working hours and location (currently remote but must be willing to commute to Telford 2-3 days a week once back in the office!)
  • Pension contribution
  • Part-funded Bupa health cover
  • Regular socials and a lovely, fun team!

Looking for Operations opportunities in the West Midlands and want to kickstart a career in e-Commerce? If you're a personable graduate with an understanding of logistics, apply to this Graduate Operations Executive role in Telford, Shropshire today!

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Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Megan Pease
Recruitment Consultant