Technical Support Engineer

A leading global provider of energy forecasting solutions are searching for a proactive Technical Support Engineer to join their fast-growing team. If you're looking for Graduate Engineering jobs, apply to this brilliant opportunity in London today!

In this Technical Support Engineer job, you will be joining the market leader in forecasting solutions, who respond to problems in the energy industry. Founded in the early 90's, they offer immediately accessible and highly accurate forecasting solutions for wholesale energy markets worldwide. Their expert, dedicated team of analysts and engineers work to provide accurate, reliable, and comprehensive forecasting solutions to a vast and eclectic client base.

In this Technical Engineer job in London, you will be working to provide first, second and some third-line customer support, working on the applications that deliver services to a portfolio of UK, European and Middle Eastern customers. Interacting with customers by phone, email and in person, you will work across departments and teams to ensure their customers receive the highest level of output from the product. Collaboration is key, working closely with the Forecasting team and liaising with your counterparts across US & NZ markets. This is a dynamic and fast-moving role, ideal for a skilled technical engineer who thrives on such crucial work!

In this Graduate Engineering opportunity in London, your responsibilities will include:

• Manipulating and analysing large datasets in the process of building models
• Working in cooperation with the Client Support Engineers to ensure the efficient delivery of forecasts and services
• Interacting with clients via phone, email and in-person either in the office or directly at their place of business, consistently providing excellent customer and client support
• Researching and helping to develop methodologies around emerging energy trends and new markets, potentially leading to new product development
• Participate in planning, development, and testing of new applications
• Using Unix/Windows command-line interfaces for interaction with the software product
• Helping to maintain and develop the different data processing tools (data processing scripts, databases and forecast deliveries)

• A technical, academic background in Computer Science or a relevant discipline
• Previous experience working in a support team, ideally supporting a client/server application
• Rock solid knowledge of networking protocols, e.g. TCP/IP, HTTP(S)
• Experience working with database design, preferably with SQL
• A background in OOP concepts and scripting languages – C, C++, Python would all be beneficial
• Strong analytical skills and good attention to detail

• A competitive salary bracket of between £28,000 and £35,000, based on experience
• Non-contributory pension plan, life and critical illness cover, wellness benefit, cycle ownership scheme, to name but a few!
• A very desirable personal training budget, our client take your further development very seriously
• Membership of team bonus pool after 12 months
• Fantastic offices in Central London
• The opportunity to work and learn from experienced professional in a highly specialised market

If you're searching for Graduate Technical Engineer or IT Support jobs in London and you want to work for a leading energy forecasting company, look no further - apply for this Technical Support Engineer job in London today!

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Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

Joe Goddard

Team Lead & Key Account Manager

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