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Technical Account Manager

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Camilla Clarke

As a Key Account Manager, I work with some of Give A Grad A Go's bigger clients, managing relationships to make sure that we are meeting their requirements. Regular client interaction and liaising with our team internally ensures that the right graduates are being introduced to these companies at the right time.

My area of expertise

My focus sits within the Technology & Digital and Creative & Design industries. My client portfolio spans an array of exciting companies - from fast-growing tech startups, to fashion brands, digital agencies and FinTech companies.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go as a graduate 4 years ago in the hope of finding a role within Marketing & Advertising or PR & Communications in London. It quickly became clear that what I was really looking for was a chance to communicate with these industries rather than work within them. I was really sold by the Give A Grad A Go culture and opportunity to develop quickly and build up an exciting portfolio of clients I could manage. There's nothing more rewarding than helping graduates find their dream job and helping a company build their teams with hard-working graduates.

The worst job I've had

I found myself working in the energy industry before I worked at Give A Grad A Go. It was really interesting to learn more about energy, but setting margins for huge corporate energy tenders felt a little bit out of my comfort zone!

Searching for technical account manager jobs in London, and interested in working for a leading cyber security company? With a unique intelligence platform that is leading the way in the world of cyber defence, this fast-growing business are now looking for an exceptional Technical Account Manager to join their London team.

Company profile

In this Technical Account Manager job, you will be joining a cutting-edge startup who provide first-rate cyber security solutions. With offices in London and New York, their innovative platform applies advanced data science techniques, which allows them to assess the security of systems and proactively prevents hacks. With a team made up of renowned industry experts, they are one of the best-known names in the exciting world of cyber security.

Job description

In this Technical Account Manager job, you will be working closely with the Customer Success team to ensure that your clients are fully supported throughout their lifecycle. Day to day, your role will involve gathering client’s key requirements, reviewing their feedback, and using it to continually better the product. You will need to have a strong technical knowledge and the ability to build and maintain great relationships – as you will need to become an expert on the product, then use your knowledge to support clients, and ensure that they use the product to its full potential.

Key responsibilities

In this Technical Account Manager job, your responsibilities will include:

  • Working closely with clients to put together important feedback and continually improve the company product
  • Gathering requirements from clients and helping them use the company product to its full potential
  • Presenting demos and technical ideas on the product functionality
  • Supporting the sales team with your technical expertise
  • Exploring new skills across various technologies and supporting the deployment of the company solution
  • Identifying and fixing issues with customer deployments, and providing ongoing support
  • Working closely with the wider team and using client feedback and requirements to help build a roadmap for the product

So, what are we looking for?

  • A minimum of 2 years’ experience in a customer-led role
  • Educated to degree level, ideally in a relevant subject (e.g. Mathematics, Computer Science, Sciences, Statistics, or Engineering)
  • Strong technical skills with the technical aptitude to pick up new technologies quickly and with ease
  • A confident communicator especially with technical personnel
  • Previous experience locating and fixing technical issues
  • Well versed with data analysis methods
  • Working knowledge of any of the following technologies: SQL, Hadoop, NiFi, Python, PySpark, GitHub

What else is on offer?

  • A great salary of up to 45,000
  • Fantastic Central London offices
  • Free lunch on Wednesdays
  • A team who really enjoy each others’ company and being active with running, yoga and climbing clubs
  • Free Friday team drinks
  • Up to 25 days holiday per year
  • Training and development
  • Pension scheme
  • Cycle to work scheme
  • Childcare vouchers

Looking for technical account manager jobs in London, and interested in working for a leading cyber security company? If you have 2 years’ client-facing experience, and a good technical grounding, apply for this Technical Account Manager job in London today.

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Business Analyst - Tech Startup

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£28,000 - £35,000
London
Analyst

Looking for business analyst jobs in London and want to work for a tech startup in the midst of huge growth? One of the UK’s fastest growing startups, whose unique indestructible phone cases have quickly become a huge international success, are on the lookout for an experienced Business Analyst to join their team.

Company profile

In this Business Analyst job, you will be joining a mobile phone case company with several global offices. This growing startup have huge plans for expansion in 2019, as they are looking to drastically increase their retail exposure by targeting major department stores and e-commerce sites all over the world. With a unique product under their belt, this mobile phone accessories company are expanding at a truly remarkable rate – with a crowdfunding campaign that raised over $2.5 million in pre-orders!

Job description

In this Business Analyst job, you will be involved in several different aspects of the business – including project management, investor & stakeholder management and business strategy. You’ll be collaborating with key internal and external stakeholders across the business to identify areas for improvement and implement changes as necessary. You will need to have strong analytical skills and an organised approach to work, as you’ll be expected to drive improvements in efficiency that will ultimately help to grow the business further.

Key responsibilities

In this Business Analyst job, your responsibilities will include:

  • Becoming the first point of contact for all internal and external stakeholders, to provide consultancy support across the business and to provide guidance on management decisions to ensure that commercially viable business decisions
  • are taken
  • Organising and attending external meetings and networking events alongside the CEO
  • Collecting important and confidential information from key stakeholders
  • Managing the CEO’s inbox, organising and responding to emails and getting sign-off on important matters
  • Building strong relationships with investors and partners
  • Organising and attending meetings and events with investors alongside the CEO
  • Getting involved in numerous projects across the business
  • Working towards building a view of strategic partners for the business
  • Analyse existing processes and work towards implementing recommended solutions
  • Analysing data and forecasting using Excel
  • Working closely alongside the CEO to gain exposure across a growing startup

So, what are we looking for?

  • A 2.1 degree from a top university in a STEM subject
  • Advanced Excel skills
  • Ambition and drive in abundance!
  • Professional maturity with the confidence to liaise with C-Level Executives
  • The ability to manage rapidly changing priorities calmly and efficiently
  • Previous experience in startup environments is preferable – a burning desire to learn all you can about building a brand in an exciting industry is essential!

What else is on offer?

  • A great starting salary of between 28,000 – 35,000, depending on experience
  • After spending 6 months learning about the broader business, you’ll have the opportunity to move into a specific area as well as manage external partnerships and investment
  • Your own personal work laptop
  • A sociable and collaborative co-working space in an ideal location
  • Huge opportunities for professional progression
  • The chance to join a high-growth startup in the midst of global expansion
  • All the perks of working in a startup - including free beer on tap, happy hour Thursdays and regular team outings!

Looking for business analyst jobs in London, and want to join a fast-growing and unique tech startup? If you’re interested in business strategy and you have some commercial experience under your belt, apply for this Business Analyst job in London now.

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Business Development - Graduate Scheme

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£34,000 - £38,000
London
Sales

If you’re interested in business graduate schemes in London, and you want to work for one of the fastest growing web & mobile agencies in Europe, look no further – this leading tech company are hiring for their Business Development Graduate Scheme. Want to develop a number of new skills and work across several areas of a fast-growing business? Apply today!

Company profile

In this Business Development graduate scheme, you will be joining a fast-growing web and mobile agency who work with clients ranging from high-profile startups to multi-national businesses. With offices in London and France, they specialise in quickly building bespoke platforms, using a variety of frameworks including Lean, Agile and Scrum. The company has grown exceptionally quickly over the last 3 years (from 35 to 200+ employees) and they are aiming to expand their London team rapidly for 2019. Having recently been awarded the Franco-British Chamber of Commerce’s SME and start-up award, and named in Deloitte’s Technology Fast 50, this impressive business are fast becoming a big name in the industry.

Job description

In this Business Development graduate scheme, you will be working across several different aspects of the business, whilst learning from hugely successful entrepreneurs. On this structured graduate programme, you will get the chance to work in 4 key areas – sales, recruitment & growth, business strategy and digital projects - so you'll be able to develop a real range of skills. You will need to be adaptable, hard-working and business-savvy, as you’ll be working on many different tasks and be expected to pick up new responsibilities quickly.

Key responsibilities

In this Business Development graduate scheme, your responsibilities will include:

  • Sales - You will take part in consultative sales (no cold-calling) and strategic account management on projects ranging from 50k - 500k, to accelerate the company’s growth
  • Recruitment & Growth – You will play a big part in hiring the best engineers, and smartest business brains – handling agencies, interviewing candidates and coaching them through to offer stage
  • Strategy - You’ll play a critical part in shaping the future of the business, optimising processes across the business, and leveraging your experience on the job
  • Digital Projects – You will be in direct contact with the clients’ senior level decision makers, to build custom applications that meet their end users’ needs

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A proven interest in technology
  • Previous client-facing experience would be preferable, but is not essential
  • Fantastic communication skills, both written and verbal
  • The ambition to thrive in an entrepreneurial and fast-paced environment
  • Evidence of a previous attempt at an entrepreneurial venture, perhaps whilst studying, would be a bonus!

What else is on offer?

  • A fantastic starting salary of between 34,000 - 38,000
  • Fantastic offices in the heart of London
  • Over 1,000 per year comfort budget – including laptops, phones and headphones
  • Regular work nights out, and the opportunity to visit Paris and meet the French team
  • Learning & cultural leave on top of annual leave – giving you the chance to develop professionally
  • The opportunity to work in a young and burgeoning business and learn from successful entrepreneurs

Looking for sales graduate schemes in London and interested in joining a top web & mobile agency in the midst of huge growth? If you’re adaptable and ambitious, apply for this Business Development Graduate Scheme in London today.

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Technical Consultant

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£26,000
London
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Looking for technical consultant graduate jobs in London and interested in honing your technical and client-facing skills at a leading London-based marketing agency? If you’re a highly personable graduate with 1 years’ experience in technical support, we want to hear from you! Apply for this Technical Consultant job in London today.

Company profile

In this Technical Consultant graduate job, you will be joining an innovative B2B marketing agency who deliver first-rate tailored digital campaigns to a wide and varied portfolio of clients. Offering a range of solutions including email marketing and content automation, they use innovative technology to create personalised content that drives efficiency and increases engagement. Based in the very heart of London, the company work with some of the world’s leading legal, financial and professional services firms - including Standard Chartered, Aviva, AXA and Investec.

Job description

In this Technical Consultant graduate job, you will be working to troubleshoot client issues and communication resolutions clearly. You will need to provide invaluable support to a diverse mix of clients, explaining complex technical concepts to non-technical users and proactively finding solutions to any user issues that may arise. You will need to have 6 months’ – 1 years’ experience in a support-based role, as well as experience using HTML, SQL or CSS, because you will be essential to helping integrate the product and providing exceptional support to a number of global clients.

Key responsibilities

In this Technical Consultant graduate job, your responsibilities will include:

  • Supporting key clients via phone and email, and helping with any queries or issues which may arise
  • Assisting with ongoing upgrades of clients across all regions
  • Helping to integrate the product with client 3rd party systems
  • Researching new technology and related products within the market sector
  • Contributing to the global support strategy
  • Taking ownership of user problems and proactively finding solutions for user issues
  • Helping to maintain and improve client's knowledge, and producing articles that will be shared with colleagues and clients
  • Collaborating with the global client services team to ensure that clients receive the best possible service

So, what are we looking for?

  • A 2.1 degree from a good university - ideally in Business or Science
  • 6 months – 1 years’ experience in a previous support role
  • 6 months experience working with systems, installing and configuring software
  • Strong interpersonal skills, both written and verbal – you will be required to explain complicated concepts to clients and colleagues
  • The desire to take on real responsibility in a fast-paced role
  • Knowledge of SQL, HTML or CSS
  • A quick thinker who is confident speaking to clients over the phone
  • A highly motivated and a hardworking individual
  • Someone who is enthusiastic and full of energy with a ‘can-do’ attitude
  • A real people person who enjoys building relationships with clients and colleagues
  • Knowledge of internet marketing and web technologies (HTML, XML, Flash, proxy servers, web security) would be a plus!
  • The ability to work with product management and implementation teams - you will need to collaborate to escalate issues and bugs with in the marketing product

What else is on offer?

  • A great starting salary of 26,000
  • Fantastic offices in a desirable area of London
  • A lively and dynamic office
  • The opportunity to learn from experts and develop your client-facing skills
  • Exposure to a range of big-name clients

Are you interested in technical support graduate jobs in London and want to join a unique marketing agency? If you’re a proactive graduate interested in developing your client-facing skills, apply for this Technical Consultant job in London today!

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