< JOB LISTING

Technical Consultant

PLEASE CONTACT

Penelope Newson

I'm an Account Manager, specialising in graduate jobs within IT, Software & Engineering, and Technology & Digital.

My area of expertise

I work on a wide variety of graduate jobs, ranging from Front-End Development to Marketing - all of which are nestled within the world of IT, Software & Engineering / Technology & Digital. I really like the diversity that this provides my day-to-day role, and I also love being able to match graduates to their ideal position!

Why I chose to work at Give A Grad A Go

When I was looking for graduate jobs, I was really unsure about what to expect, and was pleasantly surprised when I came into the Give A Grad A Go offce to find such a wonderful atmosphere. I quickly realised this was the perfect working environment for me!

The worst job I've had

I once worked in a milkshake shop, and it definitely did not bring all the boys to the yard. The mixture of summer, teenagers and milkshakes resulted in hours and hours of washing up - I was only trusted to make an actual milkshake after two months of being there! 

Looking for technical consultant graduate jobs in London and have 6 months' experience in IT support? If you want to develop your technical and client-facing skills at a unique marketing agency, this Technical Consultant graduate job could be the perfect role for you.

Company profile

In this Technical Consultant graduate job, you will be joining an innovative B2B marketing agency who deliver first-rate tailored digital campaigns to a wide and varied client base. Offering a range of solutions including email marketing and content automation, they use innovative technology to create personalised content that drives efficiency and increases engagement. Based in the heart of London, the company work with some of the world’s leading legal, financial and professional services firms, including Standard Chartered, Aviva, AXA and Investec.

Job description

In this Technical Consultant graduate job, you will be working to troubleshoot client issues and communication resolutions clearly. You will need to provide invaluable support to a diverse mix of clients, explaining complex technical concepts to non-technical users and proactively finding solutions to any user issues that may arise. You will need to have 6 months’ experience in a support-based role, and experience using HTML, SQL or CSS, because you will be essential to helping integrate the product and providing exceptional support to clients all over the world.

Key responsibilities

In this Technical Consultant graduate job, your responsibilities will include:

  • Supporting key clients via phone and email, and helping with any queries or issues which may arise
  • Assisting with ongoing upgrades of clients across all regions
  • Helping to integrate the product with client 3rd party systems
  • Researching new technology and related products within the market sector
  • Contributing to the global support strategy
  • Taking ownership of user problems and proactively finding solutions for user issues
  • Helping to maintain and improve client's knowledge, and producing articles that will be shared with colleagues and clients
  • Collaborating with the global client services team to ensure that clients receive the best possible service

So, what are we looking for?

  • A 2.1 degree from a good university - ideally in Business or Science
  • 6 months – 1year experience in a previous support role
  • 6 months experience working with systems, installing and configuring software
  • Strong interpersonal skills, both written and verbal – you will be required to explain complicated concepts to clients and colleagues
  • The desire to take on real responsibility in a fast-paced role
  • Knowledge of SQL, HTML or CSS
  • A quick thinker who is confident speaking to clients over the phone
  • A highly motivated and a hardworking individual
  • Someone who is enthusiastic and full of energy with a ‘can-do’ attitude
  • A real people person who enjoys building relationships with clients and colleagues
  • Knowledge of internet marketing and web technologies (HTML, XML, Flash, proxy servers, web security) would be a plus!
  • The ability to work with product management and implementation teams - you will need to collaborate to escalate issues and bugs with in the marketing product

What else is on offer?

  • A great starting salary of 26,000
  • Fantastic offices in a desirable area of London
  • A lively and dynamic office
  • The opportunity to learn from experts and develop your client-facing skills
  • Exposure to a range of big-name clients

Are you interested in technical support graduate jobs in London and want to join a unique marketing agency? If you’re a proactive graduate interested in developing your client-facing skills, apply for this Technical Consultant job in London today!

 
MORE JOBS LIKE THIS

IT Support Engineer

image
image
£25,000 - £28,000
London
Support

Looking for IT support graduate jobs in London? Want to work for a multi award-winning tech business who specialise in data security and mobile technologies? If you're looking to kick-start your graduate IT career at a top tech business, apply for this IT Support Engineer job in London today.

Company profile

In this IT Support Engineer graduate job, you will be joining an industry-leading company, who work to provide secure mobile technologies to both public and private sector clients. Specialising in mobile devices and data security, they are partnered with some of the world's most well-known tech brands and organisations. Based in London, they have rapid plans for growth in 2018 and are looking to expand into the USA - so this is the perfect time to join them.

Job description

In this IT Support Engineer graduate job, you will be working as part of the Customer Service Helpdesk team to provide exceptional 1st line technical support to a range of clients and partners. The role will give you the scope to develop your knowledge of the complex and exciting cyber security industry, and allow you to showcase your technical understanding. You will be the primary point of contact for a number of different clients, so a sound technical grounding, organisational skills, and the ability to liaise with many different types of people is essential.

Key responsibilities

In this IT Support Engineer job, your responsibilities will include:

  • Acting as the primary contact for clients and partners to receive their technical problems across email, telephone and web
  • Logging tickets and escalating problems to Tier II if necessary
  • Working to perform initial debugging and testing of issues
  • Performing general admin tasks for the customer support team
  • Managing customer records where applicable and sending out customer and partner alerts
  • Helping and advising clients and partners on products and customisation

So, what are we looking for?

  • A 2.1 or above in a technical degree
  • Some previous experience in a technical helpdesk role
  • Excellent communications skills, both written and verbal
  • A good knowledge of networking
  • Experience using Microsoft Office 365
  • The ability to multitask and work well under pressure
  • A real interest in tech and cyber security
  • A willingness to work as part of a team is essential!

What else is on offer?

  • A great starting salary of between 25,000 - 28,000
  • The chance to work in a fantastic cyber security company
  • The opportunity to learn from experienced Senior Developers
  • Private medical insurance and a health cash plan
  • A huge 30 days annual holiday!
  • Plenty of team socials

Searching for technical support graduate jobs in London and want to kick-start your tech career at a leading cyber security company? If you’re a tech-savvy graduate with the ability to multitask, apply for this IT Support Engineer job in London today!

Discover more graduate IT jobs

MORE Apply

Data Analyst - EdTech

image
image
£27,000
London
Analyst

Looking for data analyst jobs in London, and want to work for a digital music platform that is revolutionising the education sector? This unique EdTech business are growing quickly, and having already won a number of prestigious awards they are now looking to add a Data Analyst to their team.

Company profile

In this Data Analyst job, you will be joining a pioneering EdTech platform that is used in schools all over the world. Having recognised the connection between singing and wellbeing, their core goal is to place singing at the heart of every educational setting, improving social development and mental health amongst children. Based in London, they are a unique not-for-profit on a mission to better children’s musical education.

Job description

In this Data Analyst job, you will be joining a small yet dynamic team, taking on a real range of responsibilities in an exciting startup environment. You will be taking ownership of controlling and coordinating critical business systems, as well as supporting the development, testing and implementation of new projects across all systems. You will need to have a minimum of 2 years’ experience in a similar Data Analyst role, as you will be expected to facilitate and provide informative reports and analysis that will allow for meaningful business insights across the company.

Key responsibilities

In this Data Analyst job, your responsibilities will include:

  • Administration of business systems (Office365, Salesforce, CMS, eCommerce system)
  • Assisting and advising other departments on operational tasks and queries
  • Working closely with the Operations & Project Manager to ensure data integrity and healthy data flow between systems
  • Supporting development, testing and implementation of new projects and functionality across all systems
  • Providing hardware support, including issue support and replacement of parts / supplies
  • Providing essential business software support, including advice on how to use the software, issue support and escalation where necessary
  • Producing and distributing regular company reports and analytics
  • Keeping abreast of current legislation and practices surrounding customer data

So, what are we looking for?

  • A 2.1 degree from university
  • An enthusiastic team player with at least 2 years’ experience in a relevant position
  • A problem-solver with excellent attention to detail
  • Experience of Salesforce setup and management (ADM201 or higher, prior experience of Lightning would be particularly advantageous)
  • Experience of working with data sets of varying size
  • A genuine interest in data analysis, insights and statistics
  • A thorough understanding and experience of office-based information management and communication systems

What else is on offer?

  • A competitive salary of 27,000
  • The chance to join an exciting startup company who are really making a difference
  • A fantastic startup environment
  • The chance to take on big responsibility, and have a tangible impact on the direction of the company

Looking for data analyst jobs in London and want to join a fantastic EdTech startup? If you’re an logical problem solver with experience working with data, apply for this Data Analyst job in London today!

Discover the latest Digital Graduate Jobs

MORE Apply

IT Support Consultant

image
image
£24,000 - £30,000
London
Support

Are you looking for IT support graduate jobs in London, and interested in working for a leading technical solutions business? With clients including General Motors and People Plus, they offer a wide range of first-class integrated solutions – so if you’re interested in joining them as an IT Support Consultant, apply now!

Company profile

In this IT Support Consultant graduate job, you will be joining an employee-owned and operated technology business, that works to create innovative and robust IT solutions for their clients. They deliver a range of fantastic solutions within software, hardware and comms, and within a variety of environments and conditions. Committed to providing an exceptional level of service, they work with clients across a real range of sectors – helping them to achieve their objectives and grow their business.

Job description

In this IT Support Consultant graduate job, you will get the opportunity to kick-start your career in software support & development. You will be able to expand your skills into a variety of technical areas - from testing and project management, to IT support and client management. You will need to be both technically sound and an exceptional communicator – as you will initially be delivering support on systems developed with JavaScript, Android, HTML and MYSQL platforms, as well as liaising with clients to help them achieve their objectives.

Key responsibilities

In this Graduate IT Support Engineer job, your responsibilities will include:

  • Delivering and supporting software and systems developed on a variety of platforms
  • Working on the systems to support, market and develop their products
  • Working closely with clients in order to provide a high quality of client management
  • Creating strong internal relationships with teams
  • Be involved in solution and user interface design, system specification delivery and project management
  • Delivering high-quality technical solutions to both private and public clients

So, what are we looking for?

  • A BSc graduate with an interest in tech or a technical aptitude (a 2.1 or above)
  • Fantastic communications skills, both written and verbal
  • Some experience working in a previous support-based role would be ideal
  • Experience working in a customer or client-facing role
  • Experience working with JavaScript, HTML, MySQL and Android
  • Keen eye for details and strong organisational skills

What else is on offer?

  • A great starting salary of between 24,000 - 30,000
  • Excellent exposure to a variety of different areas within software
  • The scope to develop a range of skills, in both support and development
  • A strong technical team to help you develop and grow your skills
  • Ideally located offices in Camden

Looking for IT support graduate jobs in London and want to join a fast-growing technical solutions business? If you’re a tech-savvy graduate looking to kick-start your graduate career, apply for this IT Support Consultant job in London today!

MORE Apply