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Operations Analyst - Tech Startup

£25,000
London, Covent Garden

PLEASE CONTACT

Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

Are you on the hunt for operations graduate jobs in London, and interested in working for an ambitious Tech startup that is shaking up the UK energy market?

Company profile

In this Operations Analyst graduate job, you will be joining an exciting and growing Tech startup that is disrupting the UK energy market. They are profoundly changing and improving the installation of energy efficient measures in the UK, aspiring to transform the way energy is used in homes right across the UK. Their first service to end customers will be the replacement and repair of boilers,a massive market, meaning they need all hands on deck to make this happen.

Job description

In this Operations Analyst graduate job, you will be joining the operations team, but will also gain exposure to other parts of the business - including product development, marketing and strategic areas such as market positioning. You will be working to grow the profile of the business, by speaking to customers, answering any questions, and improving their experience of installing in-home energy products. To excel in this role you will need to have exceptional communication skills, as you will be building and maintaining essential relationships with the installer network as well as resolving any issues that arise in an efficient and professional manner.

Due to the nature of this fast-growing startup, you will be expected to work a maximum of 1 Saturday per month.

Key responsibilities

In this Operations Analyst graduate job, your responsibilities will include:

  • Communicating with customers to provide information and assistance in a timely and efficient manner
  • Establishing and maintaining relationships with key clients and customers
  • Working with other departments to implement and improve the business’ services and their delivery
  • Assisting in other departments when required
  • Working with installer partners to ensure that energy efficiency measures are fulfilled
  • Collaborating with the wider team to find and make improvements on the workings of the business
  • Providing an exceptional customer experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • At least 1 years’ commercial experience is essential
  • Ideally experience supervising or managing a team
  • Outstanding written and verbal communication skills
  • A desire to deliver excellent customer service
  • A real problem-solver
  • Excellent organisational and prioritisation skills
  • A keen eye for detail – you will need to identify and implement areas of improvement within the business
  • A professional and friendly demeanour
  • A strong work ethic and a proactive approach
  • A real interest in energy and the financial sector

What else is on offer?

  • A highly competitive starting salary of 25,000 - 28,000 depending on experience
  • Amazing offices in London
  • Fantastic opportunities for professional development - they provide an annual personal development budget
  • A lively and sociable startup environment
  • The opportunity to help shape a fast-growing startup
  • Employer matched pension contributions
  • Private medical benefits

Looking for operations graduate jobs in London and have an interest in energy efficiency? If you’re a proactive graduate with exceptional interpersonal skills, apply for this Operations Analyst job in London today!

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£30,000 - £38,000
London
Account Management

Looking for German speaking jobs in London, and want to work for a leading online travel startup?

Company profile

In this German Speaking Account Manager job, you will be joining a fast-growing tech startup that is revolutionising the world of online travel. Their mission is simple; they aim to make booking processes easier for guests, in order to increase direct booking for hotels. Based in London, their platform is trusted by more than 17,000 hotels all around the world – including Corinthia, Lux Resports and The Ritz. Having secured enormous amounts of funding in the last year, they are growing rapidly – and are seeking a German Speaking Client Success Manager to join their expanding team.

Job description

In this German Speaking Account Manager job, you will manage a portfolio of hotel partners from the moment they sign up to the tech platform. Using your digital knowledge, you'll be responsible for coaching your partners to find new ways to optimise their online guest experience, drive the most value from the platform and ultimately increase direct bookings. Based in the UK, you will manage around 15-25 accounts in the German region, and will have a chance to travel and meet your clients as the role develops.

Key responsibilities

In this German Speaking Account Manager job, your responsibilities will include:

  • Owning a book of business comprising of approximately 25 high-value accounts
  • You will be accountable for the performance of your book and expected to meet retention targets as well as identify opportunities for growth
  • Reaching out thoughtfully and proactively to communicate best practices, drive adoption, communicate new feature releases and maintain an up to date partner health grade
  • Coaching your hotel partners on how to effectively use the platform to optimise online guest experience, increase direct bookings and revenue
  • Collecting customer feedback and communicating new product requirements
  • Partnering with the customer sales team to identify upsell opportunities and assisting in renewing and expanding customer contracts
  • Collaborating closely with the wider team including product, engineering and finance to resolve issues and provide proactive support and service
  • Attending and presenting at events and industry conferences to gain insights, build relationships, and raise personal and company profile
  • Maintaining accurate reporting of customer status in internal systems

So, what are we looking for?

  • A 2.1 from university
  • Fluent German & English
  • 1 years' experience working in a client-facing role (support, sales, account management, etc.)
  • Experience working with software and strong data analysis skills (including quantitative analysis) and proven critical thinking capability
  • Excellent communication skills, both verbal and written
  • Ability to speak with and present to customer C-Level
  • Experience within the hospitality industry would be beneficial

What else is on offer?

  • A highly competitive starting salary of between 30,000 - 38,000
  • Fantastic benefits including a self-development budget, generous holiday allowance, annual offsite and your own MacBook
  • The chance to work with superstars. You'll be working with industry veterans and eCommerce pros in travel and hospitality
  • The chance to join a fast-growing company at a time of huge success
  • Hands-on experience

Are you fluent in German and looking for account management jobs in London? If you’re an experienced client relationship manager with stacks of ambition and drive, waste no time and apply for this German Speaking Account Manager job in London today.

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Graduate Strategy Analyst - Global Tech Giant

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£25,000
London
Analyst

Looking for strategy analyst graduate jobs in London, and want to work for one of the largest telecommunications companies in the world?

Company profile

In this Graduate Strategy Analyst job, you will be joining one of the largest communications technology companies in the world. Their goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world. For more than 100 years, this business have been at the centre of the communications revolution and are now one of the largest communications technology companies in the world - with office locations all over the world (150 locations to be exact), within 2,770 cities and over 160,000 global employees.

Job description

In this Graduate Strategy Analyst job, you will be joining the International Wholesale Division of the business, working closely with Strategic Directors to support business development and International Sales Team management activities. Day to day, your role will be extremely varied, and will include task ranging from running reports and conducting analysis, assisting with communications in the sales team, media monitoring and project management. Working with some of the largest tech players in the world, you will need to have an interest in technology as well as the ability to build and maintain great relationships.

Please note: This role is a 12-month contract. You will be employed as a Contract Worker, on behalf of Give A Grad A Go, to provide services to this firm for the 12 month period.

Key responsibilities

In this Graduate Strategy Analyst job, your responsibilities will include:

  • Working in patronships with Strategic Directors to support in business development international sales team management activities
  • Running reports and analysing data
  • Providing data analysis of revenue reports
  • Assisting with communications to the sales team
  • Building presentations for exec briefings
  • Keeping customer briefings updated
  • Scanning the media for issues, news affecting their customers and industry updates
  • Working internally cross functionally to chase for progress against projects and assisting with issue resolution
  • Organising internal and customer events
  • Visiting the Reading office at least 1 day per week to liaise with wider teams in the business

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • Strong analytical skills – you must be very competent with Excel and love working with data
  • Experience within analysis, project management or communications is desirable
  • Maths at A-Level would be a bonus
  • The ability to work both independently and as part of a large, complex global account team
  • Exceptional communication skills and customer focus, with the ability to gain a thorough understanding of the customer needs
  • The ability to construct and deliver effective presentations both internally and externally
  • Knowledge of Salesforce or other comparable CRM applications
  • The desire to drive solution-related discussions with customers
  • A naturally creative flair and the confidence to bring these to the table
  • High-focus on confidentiality

What else is on offer?

  • A great salary of 25,000
  • Flexibility to work in either Reading or London with remote working as an option
  • The chance to work for the world’s largest telecommunications company
  • The opportunity to kick-start your career in account management at a leading global tech giant

Looking for business analyst graduate jobs in London or Reading and interested in working for one of the largest telecommunications company in the world? Apply for this Graduate Strategy Analyst job at a leading global tech giant today.

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Looking for client services jobs in London, and want to work for a pioneering education platform?

Company profile

In this Client Success Executive job, you will be joining an exciting EdTech business, who are the world’s leading arts education resource. Founded in 2009, they are already used by over 3.5 million students, at over 1,850 schools, colleges and universities, in 80 countries around the world. Due to significant private-equity investment and rapid and continuous growth of their customer base, they are looking for a Customer Success Executive to come on board and help ensure exceptional customer experience.

Job description

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Key responsibilities

In this Client Success Executive job, your role will involve:

  • Reviewing data for the growing customer base to ensure that each customer is successful
  • Calling all end users (Heads of Drama / English Literature, Librarians, university faculties) to drive engagement, and usage of content
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  • Expanding the end user base by locating new points of contact within subscribing institutions and referrals
  • Communicating with university student bodies to support high usage
  • Successfully onboarding newly acquired clients
  • Creating a pool of clients that have agreed to either speak to other schools, or can give a testimonial
  • Creating a report for the Retention Manager ahead of handing schools over to be renewed

So, what are we looking for?

  • Ideally, a Drama or English graduate, from a good university
  • 1 years’ experience in a phone / customer support based environment
  • A highly articulate communicator with an impeccable phone manner
  • Driven, passionate and focused
  • A pro-active self-starter
  • Process driven and well organised
  • A background in education is desirable

What else is on offer?

  • A fantastic starting salary of 25,000
  • Additional bonus of up to 10,000 a year!
  • Great offices in central London
  • A generous 25 days’ holiday
  • Statutory pension
  • A whole host of other benefits - free fruit in the office, dress down Friday every Friday, Fab Fridays once a month, mindfulness Wednesdays once a month and social team events

If you’re looking for client services graduate jobs in London, and want to work for a company at the forefront of the EdTech sector, apply for this Client Success Executive graduate job today!

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