Job Listing

Dutch Speaking Client Services Executive

Salary £26,000
Location London, Southbank
Job Type Permanent
Size 20-50
Job overview
We're working with a global VC-backed technology company based in Central London. They are hiring a fluent Dutch Speaking graduate to join their client services team.

Are you looking for Dutch Speaking jobs in London? An award-winning technology company are seeking a Dutch Speaking Client Services Executive to join their London team.

Company profile

In this Dutch Speaking Client Services Executive job you will be working for a global, venture-backed, award-winning business, that is transforming the way customer service is delivered. Their AI-powered mobile solution connects brand fans with other customers who can answer their questions “on demand” and rewards them for every question they answer correctly. Their mission is to harness the combined power of brand advocates and marketplace technology to help businesses transform customer service into a valued experience. Having already been voted one of the fastest growing tech companies in the UK by Deloitte in 2018, they are growing fast.

Job description

In this Dutch Speaking job, you will be responsible for supporting a growing community of brand ambassadors. You'll be making sure the quality of customers' responses through the app are excellent, helping design learning materials and providing reporting and updates to the company's clients (including huge brands like Microsoft, National Express The Daily Mail Group, and Unilever, to name a few). You'll need to be a results-driven individual, as you'll also be delivering on operational targets.

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Contributing to & implementing new processes to increase productivity and efficiency, always focusing on continuous improvement
  • Helping to develop processes ensuring newly on-boarded ambassadors have the necessary information and opportunity to succeed
  • Conducting quality control through and feedback to ambassadors as they go through their learning stages
  • Reviewing ambassador performance data and proactively working to improve overall performance and service quality at both an individual (per brand ambassador) and group (community) levels
  • Supporting client set-up project management and ongoing development
  • Designing learning material
  • Relaying feedback to clients on day to day needs as well as project performance

Job requirements

For this Dutch Speaking Clients Services job, you will need:

  • A degree from university
  • Fluent in Dutch and English, with any additional languages a bonus
  • To be a natural problem solver
  • Some experience in customer or client services is ideal
  • To be a real self-starter

Benefits of the job

  • A great salary of between £26,000
  • Offices in Waterloo with the potential to travel as part of the role
  • Free office snacks, pizza show-and-tells, regular office outings and social gatherings
  • Robust career development programme with opportunities to learn new skills
  • Generous maternity and paternity packages

Looking for client services graduate jobs / Dutch speaking jobs in London and want to work for an app that is revolutionising the customer service sector? If you’re looking to use your languages, apply for this Client Services Executive job in London today!

Discover more Technology Graduate Jobs and Dutch Speaking Jobs in London

Samuel Hickson
Recruitment Consultant