Job Listing

Customer Experience Manager - EdTech

Salary £22,000 - £25,000
Location London, Fulham, London
Job Type Permanent
Size 1-20
Job overview
This is a Junior Customer Experience position with fantastic career progression and growth. You will join an established EdTEch organisation making waved in the scalability of tutoring services across the UK.

On the hunt for Junior Customer Experience jobs in London? A high flying EdTech company are now looking for an articulate and personable candidate to join their team!

Company profile

In this Customer Experience Manager job, you will be joining a rapidly growing EdTech organisation that connects high quality tutors with students who need it most. With the core mission to provide young students with free tuition and inspire them to achieve, they also give tutors excellent opportunities for professional development. Currently, our client is making big waves in the education sector, and are one of the largest companies of their kind in the UK. Their brilliant work has been recognised by the likes of BBC, The Guardian, and The Times – and demand for their services is at an all-time high.

Job description

In this Junior Customer Experience Manager job, you will act as the voice of the company at all times - responding to calls, liaising with customers via live chat and composing emails. You will be helping to inspire students and tutors alike, providing exceptional service to clients as well as proactively offering invaluable support. To be successful in this role you will need to be highly personable and have some experience in customer service, as you will need to be able to strike up conversation with a range of different clients and tutors.

Key responsibilities

In this Customer Experience Manager job, your responsibilities will include:

  • Delighting users by responding quickly to queries via phone and email, and proactively suggesting improvements to the way they’re using the platform
  • Working with the Head of Customer Experience to maintain the day-to-day processes for tasks such as paying tutors, chasing invoices, processing DBS checks and training new members of staff
  • Helping drive sales by matching clients to fantastic tutors when they ask for help: this is all about providing a personalised service and human touch for customers that is so lacking in other online marketplaces
  • Identifying technical issues, reporting bugs and helping solve problems with the customer experience and tech teams

Job requirements

  • A strong academic background stretching before and beyond university
  • A proven and genuine interest in education – did you take part in extracurricular activities, or have you ever tutored?
  • Effortlessly excellent communication skills! The ability to build rapport with people from all walks of live
  • Independent thinker- you will relish solving problems and finding solutions for problems you never thought of!
  • You must be tech and data savvy, ideally showing experience in working with CRM systems previously

Benefits of the job

  • A competitive starting salary of between £22,000 - £25,000, DOE
  • Flexible working options (ideally you’d be able to travel into London for events and training when required)
  • 25 days of holiday + bank holidays
  • Small and social team with regular outings (in non-pandemic times - if not regular virtual Taskmaster challenges!)

Looking for Customer Experience jobs in London and want to kick-start your career in EdTech? If you’re an ambitious graduate with exceptional communication skills, apply for this Junior Customer Experience Manager job in London today!

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Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

Joe Goddard
Team Lead & Key Account Manager