Job Listing

Client Success Executive - Music Industry

Salary £23,000 - £25,000
Location London, Soho
Job Type Permanent
Size Under 20
Job overview
Client Success Executive - Music Industry

Are you searching for Client Services Graduate Jobs in London, and keen to join a leading tech startup for ticketing? This new Client Success Executive Job could be for you.

Company profile

In this Client Success Executive role, you will be joining a pioneering tech startup that provides users with a fair platform to trade unwanted tickets for events and gigs. They have mobile apps on all three platforms, as well as a huge list of new projects with well-known industry figures in the worlds of theatre, music and sports. With plans to develop and new customers onboarded every day, they are now looking to take on a talented Client Success Executive who is keen to develop their skill set.

Job description

In this Client Success Executive role, you will be working within the larger operations team. You will be expected to keep manage the customer experience and handle various questions and queries using your fantastic communication skills. You’ll be key to providing a wide range of services to the entertainment sector; perfect if you enjoy working in a customer-facing role and developing relationships.

Key responsibilities

In this Client Success Executive role, your responsibilities will include:

  • Quickly and efficiently respond to customer queries via email in a positive and empathetic tone
  • Resolving all customer complaints and queries fairly and effectively
  • Driving the improvement of customer service across the company
  • Managing expectations of all customers
  • Supporting the ticket moderation processes
  • Gathering data on customer issues to provide company-wide feedback and recommended solutions.

Job requirements

  • A strong academic record, with a 2.1 from a good university
  • Excellent communication skills, both written and verbal
  • Experience working with clients and success in building strong relationships
  • A general music fan and understanding of the ticketing industry
  • Excellent organisational skills with a real eye for detail and excellent time management
  • Positive and warm personality with a desire to contribute actively and take on new challenges.
  • Any experience within the ticketing industry would be a real plus!

Benefits of the job

  • A great graduate salary of £23,000 - £25,000 (depending on experience) - plus lots of other work perks
  • Opportunity for real progression within a thriving company
  • Ideally located offices in Central London
  • Free office breakfast
  • A fun, young and sociable work environment
  • 25 day holiday allowance in addition to bank holidays.
  • Experience working within music and entertainment.

Looking for Technology & Digital Graduate Jobs in London? If you're interested in joining a leading ticketing platform, apply for this new Client Success Executive Job today.

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