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German Speaking Client Services Executive

£26,000 - £28,000
London, Southbank

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Samuel Hickson

I am a Recruitment Consultant, working predominantly on Technology & Digital, and Marketing & Advertising graduate jobs.

My area of expertise

I work across a real range of sectors and graduate jobs, but in my time as a Consultant so far I've had the chance to work mainly on Technology & Digital jobs.

Why I chose to work at Give A Grad A Go

Recruitment was something I had already considered, but the moment I walked into Give A Grad A Go was when I realised it was the place for me. The office culture was buzzing, the people seemed great and management really made an effort to show that they liked me (hopefully they still do!)

The worst job I've had

I used to spend the gap between semesters at uni working at a school uniform shop. I really didn't enjoy retail and the shop was massively overrun with angry teenagers arguing with their parents... but you have to pay off the overdraft somehow!

Are you looking for German Speaking jobs in London? An award-winning technology company are seeking a German Speaking Client Services Executive to join their London team.

Company profile

In this German Speaking Client Services Executive job you will be working for a global, venture-backed, award-winning AI business. They are transforming the way customer service is delivered, connecting brand fans with other customers who can answer their questions “on demand” and rewards them for every question they answer correctly. Their mission is to harness the combined power of brand advocates and marketplace technology to help businesses transform customer service into a valued experience. Having already been voted one of the fastest growing tech companies in the UK by Deloitte in 2018, they are growing rapidly - so it's the perfect time to join them!

Job description

In this German Speaking job, you will be responsible for supporting the company's growing community of brand ambassadors. You'll be making sure the quality of customers' responses through the app are excellent, as well as helping design learning materials and providing reporting and updates to the company's clients (including huge brands like Microsoft, National Express The Daily Mail Group, and Unilever, to name a few). You'll be utilising your German language skills to liaise with clients and ultimately improve processes.

Key responsibilities

In this German Speaking Client Services Executive job, your responsibilities will include:

  • Contributing to & implementing new processes to increase productivity and efficiency, always focusing on continuous improvement
  • Helping to develop processes ensuring newly on-boarded ambassadors have the necessary information and opportunity to succeed
  • Conducting quality control through and feedback to ambassadors as they go through their learning stages
  • Reviewing ambassador performance data and proactively working to improve overall performance and service quality at both an individual (per brand ambassador) and group (community) levels
  • Supporting client set-up project management and ongoing development
  • Designing learning material
  • Relaying feedback to clients on day to day needs as well as project performance

Job requirements

For this German Speaking Clients Services job, you will need:

  • A degree from university
  • Fluent in German and English, with any additional languages a bonus
  • To be a natural problem solver
  • Some experience in customer or client services is ideal
  • To be a real self-starter

Benefits of the job

  • A great salary of between 28,000 - 30,000
  • Offices in Waterloo with the potential to travel as part of the role
  • Free office snacks, pizza show-and-tells, regular office outings and social gatherings
  • Robust career development programme with opportunities to learn new skills
  • Generous maternity and paternity packages

Looking for client services graduate jobs / German speaking jobs in London and want to work for an app that is revolutionising the customer service sector? If you’re looking to use your languages, apply for this Client Services Executive job in London today!

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