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Client Services Manager

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Penelope Newson

I'm an Account Manager, specialising in graduate jobs within IT, Software & Engineering, and Technology & Digital.

My area of expertise

I work on a wide variety of graduate jobs, ranging from Front-End Development to Marketing - all of which are nestled within the world of IT, Software & Engineering / Technology & Digital. I really like the diversity that this provides my day-to-day role, and I also love being able to match graduates to their ideal position!

Why I chose to work at Give A Grad A Go

When I was looking for graduate jobs, I was really unsure about what to expect, and was pleasantly surprised when I came into the Give A Grad A Go offce to find such a wonderful atmosphere. I quickly realised this was the perfect working environment for me!

The worst job I've had

I once worked in a milkshake shop, and it definitely did not bring all the boys to the yard. The mixture of summer, teenagers and milkshakes resulted in hours and hours of washing up - I was only trusted to make an actual milkshake after two months of being there! 

Looking for client services graduate jobs in London, and want to work for a leading SaaS platform? Call off your search – because this market-leading digital platform are on the lookout for a Client Services Manager to join their fast-growing London team.

Company profile

In this Client Services Manager graduate job, you will be joining a renowned digital business that has found an exciting niche within the London digital and technology scene. Pioneers in their field, they help many publishers and member bodies realise their true potential in the digital age, by managing their digital content, websites, paywalls and subscription bureaux. With high-profile clients like The BFI, Telegraph Media and Macmillan Publishers on their books, this impressive SaaS business works with major professional institutions and brands across a wide variety of sectors.

Job description

In this Client Services Manager job, you will be managing a team of Customer Service Associates to ensure that you are providing the highest quality of client management. Day to day, your role will involve simultaneously managing designated client accounts, as well motivating and managing your team and providing feedback. You will need to have exceptional communications skills and a knack for building and maintaining relationships, as you will be working to provide exceptional customer service to a real range of clients.

Key responsibilities

In this Client Services Manager graduate job, your responsibilities will include:

  • Providing the highest quality of customer service to clients
  • Following through issues to ensure all matters are resolved and accounted for
  • Carrying out daily spot checks on accounts to ensure any errors are identified
  • Providing feedback to your team and identify any training needed to your line manager
  • Keeping thoroughly up to date with latest offers on print and digital products across client accounts
  • Ensuring all client handbooks and documentation are kept up to date

So, what are we looking for?

  • A university graduate with a 2.1 degree and an interest in the digital sector
  • Previous experience working in a client / customer service role
  • Excellent communication skills, both written and verbal
  • Strong presentation skills
  • The ability to supervise processes and manage people
  • Strong accuracy skills and fantastic attention to detail

What else is on offer?

  • A great starting salary of 28,000
  • The opportunity to work for a top SaaS provider with experienced professionals who will quickly enhance and progress your skills
  • Offices ideally located in Central London
  • Excellent training and development opportunities

Looking for client services jobs in London, and want to join a market-leading SaaS platform? If you’re a proactive graduate with exceptional communication skills, apply for this Client Services Manager job in London today.

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Account Manager - German Speaking

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Looking for account manager graduate jobs in London and fluent in German? This independent data & analytics platform is on the hunt for a German Speaking Account Manager to join their growing London team.

Company profile

In this German Speaking Account Manager graduate job, you will be joining a Central London-based platform with a global outlook. Their aim is to bring transparency and clarity to the data centre sector, by making it easier for their clients to find the right location and receive up-to-the-minute market analytics – all in one place. Having already helped hundreds of businesses take control of their data centre decisions, they are continuing to grow at a rapid rate.

Job description

In this German Speaking Account Manager graduate job, you will be identifying, targeting and liaising with a number of potential partners of the company, via both inbound and outbound calls. Day to day, you will also be supporting these partners throughout their journey on the platform. You will need to be an exceptional rapport builder – as you’ll not only be using traditional Salesforce methods, but also representing the company at interpersonal trade events, and meeting with a number of prestigious clients face-to-face.

Key responsibilities

In this German Speaking Account Manager graduate job, your responsibilities will include:

  • Cultivating positive relationships – emphasis must be placed on building up links with clients
  • Driving the growth of both paid and unpaid subscribers to the platform
  • Generating leads through market research and partnering with internal stakeholders
  • Researching and identifying target customers
  • Hitting and exceeding KPI’s

So, what are we looking for?

  • A 2.1 from a top university
  • Fluent in German
  • Someone who is personable and great at building relationships
  • Exceptional communication skills, both written, verbal and over the phone
  • The confidence to liaise with a range of senior business leaders
  • The ability to work independently
  • Someone who is business-savvy, with an understanding of the market
  • A great work ethic
  • Experience using Salesforce would be advantageous

What else is on offer?

  • A fantastic starting salary of 25,000, plus a competitive commission structure
  • A vibrant, fast-growing working environment
  • Travel! The opportunity for international travel at least once a month
  • The chance to be at the forefront of growing an international company

Looking for account manager jobs in London and want to work for a fast-growing data & analytics platform? If you’re a German speaking graduate with an interest in tech, apply for this German Speaking Account Manager job in London today!

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Business Analyst - Tech Startup

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£28,000 - £35,000
London
Analyst

Looking for business analyst jobs in London and want to work for a tech startup in the midst of huge growth? One of the UK’s fastest growing startups, whose unique indestructible phone cases have quickly become a huge international success, are on the lookout for an experienced Business Analyst to join their team.

Company profile

In this Business Analyst job, you will be joining a mobile phone case company with several global offices. This growing startup have huge plans for expansion in 2019, as they are looking to drastically increase their retail exposure by targeting major department stores and e-commerce sites all over the world. With a unique product under their belt, this mobile phone accessories company are expanding at a truly remarkable rate – with a crowdfunding campaign that raised over $2.5 million in pre-orders!

Job description

In this Business Analyst job, you will be involved in several different aspects of the business – including project management, investor & stakeholder management and business strategy. You’ll be collaborating with key internal and external stakeholders across the business to identify areas for improvement and implement changes as necessary. You will need to have strong analytical skills and an organised approach to work, as you’ll be expected to drive improvements in efficiency that will ultimately help to grow the business further.

Key responsibilities

In this Business Analyst job, your responsibilities will include:

  • Becoming the first point of contact for all internal and external stakeholders, to provide consultancy support across the business and to provide guidance on management decisions to ensure that commercially viable business decisions
  • are taken
  • Organising and attending external meetings and networking events alongside the CEO
  • Collecting important and confidential information from key stakeholders
  • Managing the CEO’s inbox, organising and responding to emails and getting sign-off on important matters
  • Building strong relationships with investors and partners
  • Organising and attending meetings and events with investors alongside the CEO
  • Getting involved in numerous projects across the business
  • Working towards building a view of strategic partners for the business
  • Analyse existing processes and work towards implementing recommended solutions
  • Analysing data and forecasting using Excel
  • Working closely alongside the CEO to gain exposure across a growing startup

So, what are we looking for?

  • A 2.1 degree from a top university in a STEM subject
  • Advanced Excel skills
  • Ambition and drive in abundance!
  • Professional maturity with the confidence to liaise with C-Level Executives
  • The ability to manage rapidly changing priorities calmly and efficiently
  • Previous experience in startup environments is preferable – a burning desire to learn all you can about building a brand in an exciting industry is essential!

What else is on offer?

  • A great starting salary of between 28,000 – 35,000, depending on experience
  • After spending 6 months learning about the broader business, you’ll have the opportunity to move into a specific area as well as manage external partnerships and investment
  • Your own personal work laptop
  • A sociable and collaborative co-working space in an ideal location
  • Huge opportunities for professional progression
  • The chance to join a high-growth startup in the midst of global expansion
  • All the perks of working in a startup - including free beer on tap, happy hour Thursdays and regular team outings!

Looking for business analyst jobs in London, and want to join a fast-growing and unique tech startup? If you’re interested in business strategy and you have some commercial experience under your belt, apply for this Business Analyst job in London now.

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Business Development - Graduate Scheme

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£34,000 - £38,000
London
Sales

If you’re interested in business graduate schemes in London, and you want to work for one of the fastest growing web & mobile agencies in Europe, look no further – this leading tech company are hiring for their Business Development Graduate Scheme. Want to develop a number of new skills and work across several areas of a fast-growing business? Apply today!

Company profile

In this Business Development graduate scheme, you will be joining a fast-growing web and mobile agency who work with clients ranging from high-profile startups to multi-national businesses. With offices in London and France, they specialise in quickly building bespoke platforms, using a variety of frameworks including Lean, Agile and Scrum. The company has grown exceptionally quickly over the last 3 years (from 35 to 200+ employees) and they are aiming to expand their London team rapidly for 2019. Having recently been awarded the Franco-British Chamber of Commerce’s SME and start-up award, and named in Deloitte’s Technology Fast 50, this impressive business are fast becoming a big name in the industry.

Job description

In this Business Development graduate scheme, you will be working across several different aspects of the business, whilst learning from hugely successful entrepreneurs. On this structured graduate programme, you will get the chance to work in 4 key areas – sales, recruitment & growth, business strategy and digital projects - so you'll be able to develop a real range of skills. You will need to be adaptable, hard-working and business-savvy, as you’ll be working on many different tasks and be expected to pick up new responsibilities quickly.

Key responsibilities

In this Business Development graduate scheme, your responsibilities will include:

  • Sales - You will take part in consultative sales (no cold-calling) and strategic account management on projects ranging from 50k - 500k, to accelerate the company’s growth
  • Recruitment & Growth – You will play a big part in hiring the best engineers, and smartest business brains – handling agencies, interviewing candidates and coaching them through to offer stage
  • Strategy - You’ll play a critical part in shaping the future of the business, optimising processes across the business, and leveraging your experience on the job
  • Digital Projects – You will be in direct contact with the clients’ senior level decision makers, to build custom applications that meet their end users’ needs

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A proven interest in technology
  • Previous client-facing experience would be preferable, but is not essential
  • Fantastic communication skills, both written and verbal
  • The ambition to thrive in an entrepreneurial and fast-paced environment
  • Evidence of a previous attempt at an entrepreneurial venture, perhaps whilst studying, would be a bonus!

What else is on offer?

  • A fantastic starting salary of between 34,000 - 38,000
  • Fantastic offices in the heart of London
  • Over 1,000 per year comfort budget – including laptops, phones and headphones
  • Regular work nights out, and the opportunity to visit Paris and meet the French team
  • Learning & cultural leave on top of annual leave – giving you the chance to develop professionally
  • The opportunity to work in a young and burgeoning business and learn from successful entrepreneurs

Looking for sales graduate schemes in London and interested in joining a top web & mobile agency in the midst of huge growth? If you’re adaptable and ambitious, apply for this Business Development Graduate Scheme in London today.

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