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Client Services Executive

£19,000 - £22,000
London, Woolwich

PLEASE CONTACT

Elise Bresler

I'm a Recruitment Consultant, so my role involves matching talented candidates with exciting companies looking to hire graduates.

My area of expertise

I work predominantly in the Creative & Design and Fashion sectors. In my time as a Consultant so far, I've had the opportunity to work with a number of great companies in these industries - including one of the largest beauty companies in the UK - helping them hire the very best junior talent.

Why I chose to work at Give A Grad A Go

I first heard about Give A Grad A Go through a friend, who recommended applying for graduate jobs through them. When I arrived to meet the team and discuss potential job opportunities, I was struck by how friendly and dedicated everyone was, and was completely drawn to the company culture. Although I had never considered it before, I knew that recruitment would play to my strengths as I love talking to people and finding out about their journeys. I also get the opportunity to work across a huge array of roles, which means that no day is ever the same!

The worst job I've had

Before this job, I worked at a corporate PR agency within the Real Estate sector. The company was very set in its ways, not sure if its something I would like to do again!

Looking for Client Services Executive graduate jobs in London, and interested in working for an innovative educational platform?

Company profile

In this Client Services Executive graduate job, you will be joining a close-knit team who are the driving force behind the ultimate educational platform. They are a mix of educators and developers, who use their experience in education and the latest technology together to reduce teacher workload and enhance students’ online learning experience. After a highly successful launch, they are on the lookout for a Client Services Executive graduate to join their growing team.

Job description

In this Client Services Executive graduate job, you will be continuing to improve the fantastic service that they offer to clients worldwide, whether it’s via email, web chat or telephone. You will be helping customers with queries, resolving any issues that arise in an attentive and efficient way, and driving retention initiatives. You will need to be polite and resilient communicator with a passion for technology and education, as you will be central to the success of the platform and the growth of the client base.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Answering client queries via email, web chat or telephone
  • Helping them manage their subscriptions using the admin panel
  • Driving customer development
  • Driving retention initiatives through customer communication
  • Assisting in responding to customer queries via social media channels and live chat

So, what are we looking for?

  • A minimum of a 2.2 degree from a well-known university
  • Motivated with great organisational skills
  • Extremely polite and courteous with the ability to deal with challenging circumstances in a calm manner
  • An interest in education and a passion for new technology
  • Able to work to deadlines and motivated to help students
  • Knowledge and / or understanding of working in a startup

What else is on offer?

  • A competitive salary of between 19,000 - 22,000, depending on experience
  • Share options
  • Access to the company bonus scheme and pension
  • A very generous 25 days holiday, plus bank holidays
  • A ‘perks at work’ recognition package
  • Fresh fruit/biscuits every day and a luxury tea and coffee machine at your service!
  • Offices based in central Woolwich

Looking for client services graduate jobs in London, and interested in joining one of the UK’s fastest-growing EdTech companies? If you’re an ambitious graduate with a background in education or client services, apply for this Client Services Executive job in London today!

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Account Manager - German Speaking

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£30,000 - £38,000
London
Account Management

Looking for German speaking jobs in London, and want to work for a leading online travel startup?

Company profile

In this German Speaking Account Manager job, you will be joining a fast-growing tech startup that is revolutionising the world of online travel. Their mission is simple; they aim to make booking processes easier for guests, in order to increase direct booking for hotels. Based in London, their platform is trusted by more than 17,000 hotels all around the world – including Corinthia, Lux Resports and The Ritz. Having secured enormous amounts of funding in the last year, they are growing rapidly – and are seeking a German Speaking Client Success Manager to join their expanding team.

Job description

In this German Speaking Account Manager job, you will manage a portfolio of hotel partners from the moment they sign up to the tech platform. Using your digital knowledge, you'll be responsible for coaching your partners to find new ways to optimise their online guest experience, drive the most value from the platform and ultimately increase direct bookings. Based in the UK, you will manage around 15-25 accounts in the German region, and will have a chance to travel and meet your clients as the role develops.

Key responsibilities

In this German Speaking Account Manager job, your responsibilities will include:

  • Owning a book of business comprising of approximately 25 high-value accounts
  • You will be accountable for the performance of your book and expected to meet retention targets as well as identify opportunities for growth
  • Reaching out thoughtfully and proactively to communicate best practices, drive adoption, communicate new feature releases and maintain an up to date partner health grade
  • Coaching your hotel partners on how to effectively use the platform to optimise online guest experience, increase direct bookings and revenue
  • Collecting customer feedback and communicating new product requirements
  • Partnering with the customer sales team to identify upsell opportunities and assisting in renewing and expanding customer contracts
  • Collaborating closely with the wider team including product, engineering and finance to resolve issues and provide proactive support and service
  • Attending and presenting at events and industry conferences to gain insights, build relationships, and raise personal and company profile
  • Maintaining accurate reporting of customer status in internal systems

So, what are we looking for?

  • A 2.1 from university
  • Fluent German & English
  • 1 years' experience working in a client-facing role (support, sales, account management, etc.)
  • Experience working with software and strong data analysis skills (including quantitative analysis) and proven critical thinking capability
  • Excellent communication skills, both verbal and written
  • Ability to speak with and present to customer C-Level
  • Experience within the hospitality industry would be beneficial

What else is on offer?

  • A highly competitive starting salary of between 30,000 - 38,000
  • Fantastic benefits including a self-development budget, generous holiday allowance, annual offsite and your own MacBook
  • The chance to work with superstars. You'll be working with industry veterans and eCommerce pros in travel and hospitality
  • The chance to join a fast-growing company at a time of huge success
  • Hands-on experience

Are you fluent in German and looking for account management jobs in London? If you’re an experienced client relationship manager with stacks of ambition and drive, waste no time and apply for this German Speaking Account Manager job in London today.

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Graduate Strategy Analyst - Global Tech Giant

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£25,000
London
Analyst

Looking for strategy analyst graduate jobs in London, and want to work for one of the largest telecommunications companies in the world?

Company profile

In this Graduate Strategy Analyst job, you will be joining one of the largest communications technology companies in the world. Their goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world. For more than 100 years, this business have been at the centre of the communications revolution and are now one of the largest communications technology companies in the world - with office locations all over the world (150 locations to be exact), within 2,770 cities and over 160,000 global employees.

Job description

In this Graduate Strategy Analyst job, you will be joining the International Wholesale Division of the business, working closely with Strategic Directors to support business development and International Sales Team management activities. Day to day, your role will be extremely varied, and will include task ranging from running reports and conducting analysis, assisting with communications in the sales team, media monitoring and project management. Working with some of the largest tech players in the world, you will need to have an interest in technology as well as the ability to build and maintain great relationships.

Please note: This role is a 12-month contract. You will be employed as a Contract Worker, on behalf of Give A Grad A Go, to provide services to this firm for the 12 month period.

Key responsibilities

In this Graduate Strategy Analyst job, your responsibilities will include:

  • Working in patronships with Strategic Directors to support in business development international sales team management activities
  • Running reports and analysing data
  • Providing data analysis of revenue reports
  • Assisting with communications to the sales team
  • Building presentations for exec briefings
  • Keeping customer briefings updated
  • Scanning the media for issues, news affecting their customers and industry updates
  • Working internally cross functionally to chase for progress against projects and assisting with issue resolution
  • Organising internal and customer events
  • Visiting the Reading office at least 1 day per week to liaise with wider teams in the business

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • Strong analytical skills – you must be very competent with Excel and love working with data
  • Experience within analysis, project management or communications is desirable
  • Maths at A-Level would be a bonus
  • The ability to work both independently and as part of a large, complex global account team
  • Exceptional communication skills and customer focus, with the ability to gain a thorough understanding of the customer needs
  • The ability to construct and deliver effective presentations both internally and externally
  • Knowledge of Salesforce or other comparable CRM applications
  • The desire to drive solution-related discussions with customers
  • A naturally creative flair and the confidence to bring these to the table
  • High-focus on confidentiality

What else is on offer?

  • A great salary of 25,000
  • Flexibility to work in either Reading or London with remote working as an option
  • The chance to work for the world’s largest telecommunications company
  • The opportunity to kick-start your career in account management at a leading global tech giant

Looking for business analyst graduate jobs in London or Reading and interested in working for one of the largest telecommunications company in the world? Apply for this Graduate Strategy Analyst job at a leading global tech giant today.

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Client Success Executive - EdTech

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Looking for client services jobs in London, and want to work for a pioneering education platform?

Company profile

In this Client Success Executive job, you will be joining an exciting EdTech business, who are the world’s leading arts education resource. Founded in 2009, they are already used by over 3.5 million students, at over 1,850 schools, colleges and universities, in 80 countries around the world. Due to significant private-equity investment and rapid and continuous growth of their customer base, they are looking for a Customer Success Executive to come on board and help ensure exceptional customer experience.

Job description

In this Client Success Executive graduate job, you will be responsible for driving usage and engagement across the company’s client base. This role will initially be predominantly phone-based, progressing to face to face meetings with key clients. Liaising with the senior leadership team, librarians and heads of departments within educational institutions across the world, you will advocate the innovative power of their online resource, enabling students across the globe to unlock their full potential.

Key responsibilities

In this Client Success Executive job, your role will involve:

  • Reviewing data for the growing customer base to ensure that each customer is successful
  • Calling all end users (Heads of Drama / English Literature, Librarians, university faculties) to drive engagement, and usage of content
  • Owning the customer journey from beginning to end, with the ability to support the business through insights and best practice
  • Expanding the end user base by locating new points of contact within subscribing institutions and referrals
  • Communicating with university student bodies to support high usage
  • Successfully onboarding newly acquired clients
  • Creating a pool of clients that have agreed to either speak to other schools, or can give a testimonial
  • Creating a report for the Retention Manager ahead of handing schools over to be renewed

So, what are we looking for?

  • Ideally, a Drama or English graduate, from a good university
  • 1 years’ experience in a phone / customer support based environment
  • A highly articulate communicator with an impeccable phone manner
  • Driven, passionate and focused
  • A pro-active self-starter
  • Process driven and well organised
  • A background in education is desirable

What else is on offer?

  • A fantastic starting salary of 25,000
  • Additional bonus of up to 10,000 a year!
  • Great offices in central London
  • A generous 25 days’ holiday
  • Statutory pension
  • A whole host of other benefits - free fruit in the office, dress down Friday every Friday, Fab Fridays once a month, mindfulness Wednesdays once a month and social team events

If you’re looking for client services graduate jobs in London, and want to work for a company at the forefront of the EdTech sector, apply for this Client Success Executive graduate job today!

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