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Client Services Executive - Travel

£23,000 - £25,000
London, King's Cross

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Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Interested in client services graduate jobs in London and want to work for an award-winning booking app that is making waves in the travel sector?

Company profile

In this Client Services Executive graduate job, you will be joining an award-winning software business with offices in 8 different countries. They have created an innovative online booking app that enables independent accommodation providers to manage their diaries, travel connections, websites and payments. With a global team of over 120 employees, they are growing at a remarkable rate – helping thousands of small hotels and B&B’s all over the world reach their full potential and succeed online.

Job description

In this Client Services Executive graduate job, you will be a key member of the client services team, and will be working to support, guide and train your portfolio of clients. On a day to day basis, this will involve answering queries, finding solutions to issues, and building strong and lasting relationships. In order to succeed you’ll need to be both personable and professional – as you’ll be liaising with internal teams and clients alike, and working to provide an exceptional level of service.

Note: As the travel industry isn’t your average 9-5, you must be happy working in shifts. These will never be longer than eight-hour shifts!

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Communicating with a variety of clients and providing clear advice to non-technical users
  • Training customers and helping them with any queries they may have
  • Visiting customer accommodation and provide on-site training
  • Working closely with other senior members of the client team and providing ad hoc support when required
  • Providing multi-channel support and advice using phone, live chat or web portal methods
  • Identifying issue trends, reporting on these and making improvement suggestions to the management team

Job requirements

  • At least a 2.1 from a top university – IT or Travel and Tourism would be ideal
  • Familiarity with HTML and CSS
  • A technical mindset and interest in web design
  • Excellent spoken and written English
  • The ability to make complex concepts digestible
  • Ambition in abundance, with an eagerness to continually self-improve and learn

Benefits of the job

  • A great starting salary of between 23,000 - 25,000
  • Beautiful airy offices in the heart of Kings Cross
  • Brilliant progression opportunities
  • The chance to join an award-winning business with several global offices

Looking for client services graduate jobs and love travel? If you’re proactive, ambitious and outgoing, apply for this Client Services Executive job in London today!

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