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Client Services Executive - Travel

£23,000 - £25,000
London, King's Cross

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Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Interested in client services graduate jobs in London and want to work for an award-winning booking app that is making waves in the travel sector?

Company profile

In this Client Services Executive graduate job, you will be joining an award-winning software business with offices in 8 different countries. They have created an innovative online booking app that enables independent accommodation providers to manage their diaries, travel connections, websites and payments. With a global team of over 120 employees, they are growing at a remarkable rate – helping thousands of small hotels and B&B’s all over the world reach their full potential and succeed online.

Job description

In this Client Services Executive graduate job, you will be a key member of the client services team, and will be working to support, guide and train your portfolio of clients. On a day to day basis, this will involve answering queries, finding solutions to issues, and building strong and lasting relationships. In order to succeed you’ll need to be both personable and professional – as you’ll be liaising with internal teams and clients alike, and working to provide an exceptional level of service.

Note: As the travel industry isn’t your average 9-5, you must be happy working in shifts. These will never be longer than eight-hour shifts!

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Communicating with a variety of clients and providing clear advice to non-technical users
  • Training customers and helping them with any queries they may have
  • Visiting customer accommodation and provide on-site training
  • Working closely with other senior members of the client team and providing ad hoc support when required
  • Providing multi-channel support and advice using phone, live chat or web portal methods
  • Identifying issue trends, reporting on these and making improvement suggestions to the management team

So, what are we looking for?

  • At least a 2.1 from a top university – IT or Travel and Tourism would be ideal
  • Familiarity with HTML and CSS
  • A technical mindset and interest in web design
  • Excellent spoken and written English
  • The ability to make complex concepts digestible
  • Ambition in abundance, with an eagerness to continually self-improve and learn

What else is on offer?

  • A great starting salary of between 23,000 - 25,000
  • Beautiful airy offices in the heart of Kings Cross
  • Brilliant progression opportunities
  • The chance to join an award-winning business with several global offices

Looking for client services graduate jobs and love travel? If you’re proactive, ambitious and outgoing, apply for this Client Services Executive job in London today!

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HR Coordinator - Diversity & Inclusion

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£30,000 - £40,000
London
Administration

Looking for HR graduate jobs in London and want to join a research facility anchored within one of the world's biggest tech giants?

Company profile

In this Diversity & Inclusion Coordinator graduate job, you will be joining one of the world's largest AI companies. Founded in London in 2010, they were acquired by a global technology giant in 2014, and now have additional research centres across Canada, and in California. Based in the hub of King's Cross, the company play a critical role and responsibility in defining how AI research is conducted, and ultimately what it can do for the world and some of its biggest problems.

Job description

In this Diversity & Inclusion Coordinator graduate job, you will have the chance to join a unique people-first business which is growing at a remarkable pace. You will be working with some of the best and brightest minds, and will need to be an incredibly organised and proactive individual, with brilliant communication skills. You will have a real passion for Diversity & Inclusion and will be able to demonstrate, and act on this as you develop your career.

Key responsibilities

In this Diversity & Inclusion Coordinator graduate job, your responsibilities will include:

  • Coordinating all Diversity & Inclusion activities
  • Providing project and administrative support for key external and internal projects and events
  • Supporting the team in implementing the Diversity & Inclusion strategy
  • Building strong relations within internal teams
  • Coordinating with external partnerships such as universities, charities and conferences
  • Developing an up-to-date knowledge of developments within wider policy, environment, equality law and sector trends
  • Coordinating budgets and managing finance

So, what are we looking for?

  • Experience in administration, particularly with managing complex diaries
  • 2 years + commercial experience post-university is desirable
  • Experienced in coordinating events is essential
  • Previous HR experience would be a bonus
  • Evidence of work which has shown your commitment to diversity and inclusion is essential
  • Someone who is flexible and highly responsive to the needs of internal teams
  • Expert knowledge of using standard office tools, including spreadsheets
  • Fantastic communication and influencing skills and intuitively build relationships with highly intelligent people from diverse backgrounds
  • Someone who can remain calm under pressure and is able to handle a range of issues with diplomacy and discretion
  • Someone who is prepared for anything and willing to roll up their sleeves in order to get the job done - no task is too big or too small

What else is on offer?

  • A great starting salary of between 30,000 - 40,000 depending on experience
  • An exceptional opportunity to join the ranks of an inspirational business whose mission is to work towards making high-profile technological breakthroughs that are changing the world we live in, for the better.
  • Personal and professional development is taken incredibly seriously at the company – excellent training and support will be on offer
  • Generous benefits and perks package

Looking for HR graduate jobs and keen to support the running of a leading tech company? Apply for this Diversity & Inclusion Coordinator graduate job in London today!

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IT Support Technician

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£20,000 - £25,000
London
Support

Looking for IT support graduate jobs in London and want to join a leading luxury retailer?

Company profile

In this IT Support Technician graduate job, you will be joining a luxury retailer, who are the UK’s leading manufacturer of luxury sofas and bespoke furniture. Widely renowned for their hand-built craftsmanship, bespoke styles and finishes, the company specialise in furniture, lighting and accessories for the luxury interiors market. With a rapidly growing team and an increase in business, they are now in need of an IT Support Technician to assist their team with any technical issues or roadblocks to streamline processes and increase efficiency.

Job description

In this IT Support Technician graduate job, you will be supporting the business in all areas regarding technology systems, as well as creating documentation and procedures. This varied role will see you offering support via multiple platforms and sites alongside supporting users across the business. You will be working with all internal staff (including supporting the online teams), in order to provide solutions for ad hoc technical support issues.

Key responsibilities

In this IT Support Technician graduate job, your responsibilities will include:

  • Providing technical support to internal staff
  • Logging issues and maintaining full documentation, plus creating supporting documents where necessary
  • Responding to enquiries from staff and helping them resolve any hardware or software problems
  • Installing, configuring and maintaining computer and network operating systems and application software as appropriate
  • Managing Apple and Windows laptops
  • Responding to end-user tickets in a timely and professional manner
  • Monitoring daily server and workstation backups
  • Maintaining the wired and wireless network in and between the company office locations, including the firewall and switch arrays
  • Being mindful of IT budgets and driving down costs where possible

So, what we are looking for?

  • Strong knowledge of Windows 7/10, Windows Server 2012/2016 and Microsoft Office 2016
  • Experience in managing and upgrading hardware and software
  • Knowledge of IOS / Android platforms
  • Experience with virtualized platforms (Hyper-V or VMWare) is desirable

What else is on offer?

  • A competitive starting salary of between 20,000 - 25,000, depending on experience
  • The opportunity to take on high levels of responsibility early in your career
  • Plenty of opportunity for progression
  • A social and upbeat working environment
  • Potential business trips to Portugal

Are you looking for IT support graduate jobs in London? Are you a bright, ambitious person looking to gain experience in an IT support role? If you have a solid technical grounding, apply for this IT Support Technician job in London today!

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Technology Consultant

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£25,000 - £35,000
London
Consulting

Looking for technology graduate jobs in London and want to join a rapidly growing FinTech startup?

Company profile

In this Technology Consultant job, you will be joining a market-leading startup that helps a number of innovative tech companies make the most of government funding schemes. They are experts in the world of R&D tax credits, and over the course of the last 8 years, the company have raised over 75 million for over 600 companies - maintaining a 100% success rate across the board.

Job description

In this Technology Consultant job, you will be expected to quickly gain a deep understanding of the funding schemes the client offers, and get stuck in helping clients to get the best out of the business within a few weeks. You’ll be at a pivot point between our account management and delivery teams, often accompanying clients on their journey with us from initial conversations right through to funding. You will need to be very technical and have proven experience working with developers / CTO's about technology.

Key responsibilities

In this Technology Consultant job, your responsibilities will include:

  • Researching clients to understand their project and the funding options available to them
  • Drafting questions to interview a client to further probe into their technology and really get to grips with their product
  • Meeting and liaising with CTO's of tech companies to understand if they are eligible for funding schemes
  • Explaining the R&D tax Credits scheme to developers / CTO's / wider technology teams and guiding them through the process
  • Finalising technical reports
  • Updating and changing company policies to speed up delivery process
  • Gaining a deep understanding of funding schemes and government funding options

So, what are we looking for?

  • A university degree, ideally in Engineering or Science
  • Experience within engineering and science, outside of academic (e.g. work experience or a placement year in this field)
  • Confident speaking about all things tech
  • Previous experience with liaising with developers / CTO's about technical aspects
  • A strong rapport-builder with excellent verbal and written communication skills
  • A confident, independent self-starter who loves finding new ways of engaging clients
  • Confidence working with minimal supervision
  • Excellent organisational skills - you must be able to efficiently work across multiple projects
  • Experience with negotiations and contract management

What else is on offer?

  • A highly competitive starting salary of between 25,000 - 35,000
  • A flexible approach to work - while this role will require you to attend face to face meetings, your time outside of those meetings can be as remote as you like
  • You can take up to 6 weeks as holiday each year
  • The chance to work with some of the coolest and most innovative technology startups around

Looking for Technical Consultant jobs in London and want to join an exciting FinTech startup? If you’re a proactive graduate with great communication skills, apply for this Technical Consultant job in London today!

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