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Client Services Associate

£21,000
London, Holborn

PLEASE CONTACT

Penelope Newson

I'm an Account Manager, specialising in graduate jobs within IT, Software & Engineering, and Technology & Digital.

My area of expertise

I work on a wide variety of graduate jobs, ranging from Front-End Development to Marketing - all of which are nestled within the world of IT, Software & Engineering / Technology & Digital. I really like the diversity that this provides my day-to-day role, and I also love being able to match graduates to their ideal position!

Why I chose to work at Give A Grad A Go

When I was looking for graduate jobs, I was really unsure about what to expect, and was pleasantly surprised when I came into the Give A Grad A Go offce to find such a wonderful atmosphere. I quickly realised this was the perfect working environment for me!

The worst job I've had

I once worked in a milkshake shop, and it definitely did not bring all the boys to the yard. The mixture of summer, teenagers and milkshakes resulted in hours and hours of washing up - I was only trusted to make an actual milkshake after two months of being there! 

Looking for client services graduate jobs in London, and want to work for a leading SaaS platform? Call off your search – because this market-leading digital platform are on the lookout for a Client Services Associate to join their fast-growing London team.

Company profile

In this Client Service Associate graduate job, you will be joining a renowned digital business that have found an exciting niche within the London digital and technology scene. Pioneers in their field, they are helping publishers and member bodies to realise their true potential in the digital age – and with reputable clients such as The BFI, Telegraph Media and Macmillan Publishers, you’re able to see how their bespoke SaaS products are making a real impact on the industry.

Job description

In this Client Services Associate graduate job, you will be managing the company’s client base, as well as working closely with the customer service team. You must have a real huger to work in a client facing environment and enjoy maintaining close relationships. You will also ensure that all customer payments are scheduled and tracked for processing.

Key responsibilities

In this Client Services Associate graduate job, your tasks will include:

  • Managing the company’s client base – demonstrating attention to detail in every case, this will include working on the reconciliation of payments for clients
  • Using key administrative skills to ensure customer emails and orders are processed efficiently
  • Working to resolve any issues which may arise, such as customer enquiries, and database errors
  • Producing end of month reports

So, what are we looking for?

  • A 2.1 from a Russel Group university
  • A bright and enthusiastic graduate who is keen to kick-start a career in digital and gain key skills in customer / data services
  • Excellent communication skills – both written and verbal
  • Confidence using Microsoft Office is a bonus
  • A proactive individual who enjoys working out solutions for everyday issues
  • A confident, team-player who can multi-task

What else is on offer?

  • A competative starting salary of 21,000
  • The opportunity to work for a top SaaS provider with experienced professionals who will quickly enhance and progress your skills
  • Offices ideally located in Central London

Looking for client services graduate jobs? Don’t miss out on this Client Services Associate graduate job in London today!

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Account Manager - German Speaking

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Looking for account manager graduate jobs in London, and want to work for one of the UK’s fastest growing online ticketing platforms? A leading transport ticketing company are on the lookout for a German Speaking Account Manager to join their London team.

Company profile

In this Account Manager graduate job, you will be joining a rapidly growing technology company who are making waves within the transport sector. Based in London, they are building innovative smart ticketing solutions for transport, including the world’s first completely ticketless travel solution. Despite their rapid growth, they have remained a tight-knit, collaborative, and sociable team.

Job description

In this Account Manager graduate job, you will be responsible for researching companies and individuals to identify potential new leads, establishing rapport with clients, and arranging remote demonstrations with Sales Executives within your team. You will need to be fluent in German, as you will be working with a number of German clients, helping to grow the business and maintain fantastic working relationships.

Key responsibilities

In this Account Manager graduate job, your responsibilities will include:

  • Generating and qualifying leads through market research and outreach
  • Maintaining customer relationships, including managing aftercare and other related administrative tasks for your clients
  • Developing new business via various channels including outbound calling, attendance at industry events, social media and email campaigns
  • Populating and maintaining the sales pipeline
  • Working with the marketing team to develop and maintain suitable sales copy, presentations and other collateral
  • Assisting with the translation of English copy to German
  • Attending international events with the CEO

So, what are we looking for?

  • A university degree
  • Business-level German
  • Knowledge of French, Italian or Spanish would also be desirable
  • Understanding of CRM systems
  • Some sales experience
  • Excellent communication skills

What else is on offer?

  • A competitive salary of 24,000, as well as share options and a pension scheme
  • Free company laptop
  • Flexible working hours
  • Generous annual holiday
  • Regular free lunches & drinks
  • Cycle to work scheme
  • The opportunity to attend international events

Looking for account manager graduate jobs in London and interested in working for a fast-growing digital ticketing platform? If you’re a driven graduate looking for startup jobs in London, apply for this Account Manager job today.

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Business Development Executive - German Speaking

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£24,000
London
Sales

Looking for sales graduate jobs in London, and want to work for one of the UK’s fastest growing online ticketing platforms? An award-winning transport ticketing company are on the lookout for an exceptional Business Development Executive to join their London team.

Company profile

In this Business Development Executive job, you will be joining a rapidly growing technology company who operate within the transport sector. Based in London, they are building innovative smart ticketing solutions for transport, including the world’s first completely ticketless travel solution. A tight-knit startup with a fun, dynamic and collaborative environment, they are on the lookout for a fantastic graduate to join their fantastic team.

Job description

In this Business Development Executive job, you will be responsible for researching companies and individuals to identify potential new leads. You will be tasked with establishing rapport with clients, as well as arranging remote demonstrations with Sales Executives within your team. You will need to be proactive, persuasive and personable, as you will be helping to grow one of the most exciting digital ticketing platforms around!

Key responsibilities

In this Business Development Executive job, your responsibilities will include:

  • Generating and qualifying sales leads through market research and outreach
  • Developing new business via various channels including outbound calling, attendance at industry events, social media and email campaigns
  • Populating and maintaining the sales pipeline
  • Working with the marketing team to develop and maintain suitable sales copy, presentations and other collateral
  • Assisting with the translation of English copy to German
  • Attending international events with the CEO
  • Ad hoc customer relations, aftercare and other related administrative tasks

So, what are we looking for?

  • A university degree
  • Business-level German
  • Knowledge of French, Italian or Spanish would also be desirable
  • Understanding of CRM systems
  • Some sales experience
  • Excellent communication skills

What else is on offer?

  • A competitive salary of 24,000, as well as share options and a pension scheme
  • Free company laptop
  • Flexible working hours
  • Generous annual holiday
  • Regular free lunches & drinks
  • Cycle to work scheme
  • The opportunity to attend international events

Looking for sales graduate jobs in London and interested in working for a fast-growing digital ticketing platform? If you’re a driven graduate looking for startup jobs in London, apply for this Business Development Executive job today.

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Client Services Associate - Travel

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£23,000 - £25,000
London
Client Services

Looking for client services graduate jobs in London, and want to join a fast-growing travel technology business? This unique all-in-one booking app are on the lookout for a Client Services Associate to join their growing team.

Company profile

In this Client Services Associate graduate job, you will be joining an award-winning software business that is revolutionising the world of independent travel and tourism. They have created an innovative online booking app that offers independent accommodation providers a sophisticated technology and serviced solution. Experts in their trade, their rapidly-expanding portfolio of clients has led them to launch a number of new global offices, and they are now looking to find a new team member to join their lively London headquarters.

Job description

In this Client Services Associate graduate job, you will be an active member of the client services team. Day to day, your responsibilities will include training, supporting and liaising with a wide variety of clients. You will need to have excellent communication skills, as you will be the client’s first point of contact, and will be answering queries, finding solutions to problems, and building rapport.

Please note: As the travel industry isn’t your average 9-5, you must be happy working in shifts. These will never be longer than eight-hour shifts!

Key responsibilities

In this Client Services Associate graduate job, your responsibilities will include:

  • Using your strong communication skills to communicate with a variety of clients and provide clear advice to non-technical users
  • Training customers and helping them with any queries they may have
  • Visiting customer accommodation and provide onsite training
  • Working closely with senior members of the client team and providing ad hoc support when required
  • Providing multi-channel support and advice using phone, live chat or web portal methods
  • Identifying issue trends and report these and make improvement suggestions to the management team

So, what are we looking for?

  • At least a 2.1 from a top university – IT or Travel and Tourism would be a plus
  • Familiarity with HTML and CSS
  • A technical mindset and an interest in web design
  • Excellent spoken and written English
  • The ability to make complex concepts digestible
  • Ambition in abundance, with an eagerness to continually self-improve and learn

What else is on offer?

  • A great starting salary of between 23,000 - 25,000
  • Beautiful airy offices in Kings Cross
  • Brilliant progression opportunities
  • The chance to join a growing travel company in the midst of huge success

Looking for client services graduate jobs and love travel? If you’re proactive and personable, with an interest in technology, apply for this Client Services Associate job in London today.

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