Client Services Executive

London, London Bridge


Luke Owen Edmunds

I am a Senior Recruitment Consultant, working primarily on graduate jobs in the medical and healthcare sectors, as well as with the odd FMCG client!

My area of expertise

Through my time at Give A Grad A Go so far, I have had the opportunity to work on many roles in a variety of sectors. But because of my scientific background I enjoy working on the graduate jobs that we have on in the MedTech and HealthTech sectors.

Why I chose to work at Give A Grad A Go

I initially used Give A Grad A Go to help me find a job. I got to the final stages of lots of jobs, but nothing was quite the right fit for me. When I came in to talk to some of the Consultants here, one of them suggested that I come and interview here! I hadn’t considered graduate jobs in recruitment before, but upon careful consideration I thought that it would be an excellent chance for me to develop myself, as well as help out graduates who are going through exactly what I was.

The worst job I've had

I wouldn't say that I have had any really terrible jobs thankfully! However there have certainly been some tough moments that have not been too much fun. The closest I have come to quitting is when I worked on a sheep farm in Australia. It was the middle of summer, about 40 degrees and we were working in the wool shed. The roof was corrugated iron and only made it hotter - after a few hours of hard physical work I had definitely had enough!

If you're interested in property and searching for client services graduate jobs in London, this brand new Client Services Executive job could be ideal for you.

Company profile

In this Client Services Executive job, you will be joining a growing Property Technology business who are changing the way people sell their homes. Founded 4 years ago, they have already sold 300 million worth of homes and saved their customers a colossal 6 million in fees! Taking the stress, effort and time out of selling your home or buying one, the company are going from strength to strength, have significant backing and are growing quickly.

Job description

In this Client Services Executive job, you will be responsible delivering end-user onboarding programs, help to oversee the client lifecycle, and come up with creative initiatives to convert happy clients into long term partners. You will need to be energetic, able to build trusted relationships, and willing to work in a highly collaborative and fast-paced environment. In this varied role, you will also need to be comfortable working on the necessary manual, administrative work that goes hand in hand with the start of something brilliant.

Key responsibilities

In this Client Services Executive job, your role will involve:

  • Handling inbound and outbound communications (email, live chat, telephone) with clients at different parts of the home selling & buying journey
  • Managing the process end to end, from initial contact to moving in day
  • Always striving to remove the stress and friction that clients often experience when making one of the most important purchases of their life
  • Delighting the customer and striving to exceed their expectations
  • Always thinking about how you can improve the things you and your team does, drive change and motivate others around you

Job requirements

  • Ideally a 2.1 from university
  • The desire to learn rapidly
  • A natural passion for working with and supporting clients and always delivering excellence
  • Self-starter and can-do attitude with the initiative and motivation to get things done
  • Team-oriented, collaborative approach but a willingness and ability to take overall responsibility for deliverables
  • Excellent written and verbal communication skills
  • Ability to build instinctive rapport with customers, with a friendly, confident and positive approach
  • An interest in the PropTech sector

Benefits of the job

  • Competitive starting salary of 24,000
  • Awesome location by London Bridge
  • The chance to help design a solution that will disrupt a market that desperately needs changing
  • 25 days holiday
  • Annual training/conference budget
  • Book budget
  • Company pension scheme
  • Stake in our company shares scheme
  • CharlieHR perks at work
  • Work drinks on a Friday and company socials!

Searching for property technology graduate jobs in London? Apply for this Client Services Executive job in London today.

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