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Client Services Executive

£19,000 - £22,000
London, Woolwich

PLEASE CONTACT

Elise Bresler

I'm a Recruitment Consultant, so my role involves matching talented candidates with exciting companies looking to hire graduates.

My area of expertise

I work predominantly in the Creative & Design and Fashion sectors. In my time as a Consultant so far, I've had the opportunity to work with a number of great companies in these industries - including one of the largest beauty companies in the UK - helping them hire the very best junior talent.

Why I chose to work at Give A Grad A Go

I first heard about Give A Grad A Go through a friend, who recommended applying for graduate jobs through them. When I arrived to meet the team and discuss potential job opportunities, I was struck by how friendly and dedicated everyone was, and was completely drawn to the company culture. Although I had never considered it before, I knew that recruitment would play to my strengths as I love talking to people and finding out about their journeys. I also get the opportunity to work across a huge array of roles, which means that no day is ever the same!

The worst job I've had

Before this job, I worked at a corporate PR agency within the Real Estate sector. The company was very set in its ways, not sure if its something I would like to do again!

Looking for Client Services Executive graduate jobs in London, and interested in working for an innovative educational platform?

Company profile

In this Client Services Executive graduate job, you will be joining a close-knit team who are the driving force behind the ultimate educational platform. They are a mix of educators and developers, who use their experience in education and the latest technology together to reduce teacher workload and enhance students’ online learning experience. After a highly successful launch, they are on the lookout for a Client Services Executive graduate to join their growing team.

Job description

In this Client Services Executive graduate job, you will be continuing to improve the fantastic service that they offer to clients worldwide, whether it’s via email, web chat or telephone. You will be helping customers with queries, resolving any issues that arise in an attentive and efficient way, and driving retention initiatives. You will need to be polite and resilient communicator with a passion for technology and education, as you will be central to the success of the platform and the growth of the client base.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Answering client queries via email, web chat or telephone
  • Helping them manage their subscriptions using the admin panel
  • Driving customer development
  • Driving retention initiatives through customer communication
  • Assisting in responding to customer queries via social media channels and live chat

So, what are we looking for?

  • A minimum of a 2.2 degree from a well-known university
  • Motivated with great organisational skills
  • Extremely polite and courteous with the ability to deal with challenging circumstances in a calm manner
  • An interest in education and a passion for new technology
  • Able to work to deadlines and motivated to help students
  • Knowledge and / or understanding of working in a startup

What else is on offer?

  • A competitive salary of between 19,000 - 22,000, depending on experience
  • Share options
  • Access to the company bonus scheme and pension
  • A very generous 25 days holiday, plus bank holidays
  • A ‘perks at work’ recognition package
  • Fresh fruit/biscuits every day and a luxury tea and coffee machine at your service!
  • Offices based in central Woolwich

Looking for client services graduate jobs in London, and interested in joining one of the UK’s fastest-growing EdTech companies? If you’re an ambitious graduate with a background in education or client services, apply for this Client Services Executive job in London today!

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London
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Looking for project manager graduate jobs in London, and want to work for a leading SaaS company?

Company profile

In this Junior Project Manager graduate job, you will be joining a world-renowned digital business that has found a niche within the London technology scene. Pioneers in their field, they are helping publishers and member bodies to realise their true potential in the digital age. With reputable clients such as The BFI, Telegraph Media and Macmillan Publishers on their books, it’s clear that their bespoke SaaS products are making a real impact on the industry.

Job description

In this Junior Project Manager graduate job, you will be working across a vast range of client projects – ranging from specific paid client onboarding projects to paid changes and internal R&D development. You will be trained up in the agency’s areas of expertise, and will be taken through a personal development plan to ensure you are brought up to speed quickly! You’ll need to hit the ground running in this role, as you’ll expected to develop a variety of skills within client management and project management.

Key responsibilities

In this Junior Project Manager graduate job, your responsibilities will include:

  • Organising project briefing meetings, both internally and with clients
  • Collaborating with the Project Support Office to create project plans
  • Creating project documentation such as task logs and status reports
  • Ensuring that there is clear communication between the project progression and clients
  • Pre-empting potential issues and risks to reporting to the Head of Project Management
  • Undertaking ad hoc admin duties to support the wider team
  • Keeping the projects teams up-to-date on the impeding project process

So, what are we looking for?

  • A 2.1 or above from a Russell group university
  • Some admin or office based experience - project management experience is a bonus but is by no means necessary!
  • Excellent planning and organisational skills
  • A keen interest in the digital and technical industries
  • Experience working with clients or customers would be a plus!
  • Fantastic communications skill, both written and verbal
  • Someone who is highly proficient in all MS Office products
  • The ability to prioritise tasks and workload to manage deadlines

What else is on offer?

  • A competitive starting salary of between 23,000 - 25,000
  • The opportunity to work for a top SaaS provider with experienced professionals who will quickly enhance and develop your skills
  • Fantastic offices ideally located in Central London
  • A fun and dynamic office environment with socials throughout the year

Looking for digital graduate jobs in London and want to join one of the UK’s most innovative SaaS businesses? If you’re a proactive graduate with an interest in the digital world, apply for this Junior Project Manager job in London today!

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Account Manager - FinTech

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£28,000 - £38,000
London
Account Management

Looking for account manager jobs in London and want to join a fast-growing FinTech startup?

Company profile

In this Account Manager job, you will be joining a fast-growing startup that helps some of the UK’s most forward-thinking tech companies make the most of government funding schemes. Over the last 8 years, they have raised over 75 million for over 600 companies, maintaining a 100% success rate across the board. As the company continues to grow, they are now looking to find a personable and organised Account Manager to join their team.

Job description

In this Account Manager job, you will be expected to quickly gain a deep understanding of various funding schemes, and get stuck in helping clients to get the best out of the service on offer. You will need to be both personable and professional, as you’ll be working with founders and directors from some of the most exciting startups in the UK – learning about their technology advancements and funding challenges. A real passion for technology is a must - as you will be concentrating on gaining an in-depth knowledge of your tech clients and how they can expand.

Key responsibilities

In this Account Manager job, your responsibilities will include:

  • Liaising with the most innovative software startups and scale ups in the UK
  • Gaining a deep understanding of funding schemes and government funding options
  • Liaising with founders and directors of tech-startups to understand their technology advancements and funding challenges
  • Researching the market and keeping up to date with industry trends
  • Liaising with clients face-to-face, over the phone and in-person
  • Tracking customer success metrics and provide weekly reports for the account management team
  • Project managing and ensuring that projects are delivered within the correct timescale

So, what are we looking for?

  • A university degree, ideally in a technical, finance-based or law discipline
  • At least 2 years’ experience post university within account management within the technology sector
  • Previous experience within a technology startup
  • A strong rapport-builder with excellent verbal and written communication skills
  • A confident, independent self-starter who loves finding new ways of engaging clients
  • Confidence working with minimal supervision
  • Excellent organisational skills - you must be able to efficiently work across multiple projects
  • Experience with negotiations and contract management

What else is on offer?

  • A highly competitive starting salary of between 28,000 - 38,000
  • A flexible approach to work - while this role will require you to attend face to face meetings, your time outside of those meetings can be as remote as you like
  • You can take up to 6 weeks as holiday each year
  • The chance to work with some of the coolest and most innovative technology startups around

Looking for account manager jobs in London and want to join an exciting FinTech startup? If you’re a proactive graduate with great communication skills, apply for this Account Manager job in London today!

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Looking for German speaking jobs in London, and want to work for a leading online travel startup?

Company profile

In this German Speaking Account Manager job, you will be joining a fast-growing tech startup that is revolutionising the world of online travel. Their mission is simple; they aim to make booking processes easier for guests, in order to increase direct booking for hotels. Based in London, their platform is trusted by more than 17,000 hotels all around the world – including Corinthia, Lux Resports and The Ritz. Having secured enormous amounts of funding in the last year, they are growing rapidly – and are seeking a German Speaking Client Success Manager to join their expanding team.

Job description

In this German Speaking Account Manager job, you will manage a portfolio of hotel partners from the moment they sign up to the tech platform. Using your digital knowledge, you'll be responsible for coaching your partners to find new ways to optimise their online guest experience, drive the most value from the platform and ultimately increase direct bookings. Based in the UK, you will manage around 15-25 accounts in the German region, and will have a chance to travel and meet your clients as the role develops.

Key responsibilities

In this German Speaking Account Manager job, your responsibilities will include:

  • Owning a book of business comprising of approximately 25 high-value accounts
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  • Collecting customer feedback and communicating new product requirements
  • Partnering with the customer sales team to identify upsell opportunities and assisting in renewing and expanding customer contracts
  • Collaborating closely with the wider team including product, engineering and finance to resolve issues and provide proactive support and service
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So, what are we looking for?

  • A 2.1 from university
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  • Excellent communication skills, both verbal and written
  • Ability to speak with and present to customer C-Level
  • Experience within the hospitality industry would be beneficial

What else is on offer?

  • A highly competitive starting salary of between 30,000 - 38,000
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  • The chance to join a fast-growing company at a time of huge success
  • Hands-on experience

Are you fluent in German and looking for account management jobs in London? If you’re an experienced client relationship manager with stacks of ambition and drive, waste no time and apply for this German Speaking Account Manager job in London today.

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