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Client Services Executive - Tech Startup

£20,000 - £23,000
London, Farringdon

PLEASE CONTACT

Penelope Newson

I'm an Account Manager, specialising in graduate jobs within IT, Software & Engineering, and Technology & Digital.

My area of expertise

I work on a wide variety of graduate jobs, ranging from Front-End Development to Marketing - all of which are nestled within the world of IT, Software & Engineering / Technology & Digital. I really like the diversity that this provides my day-to-day role, and I also love being able to match graduates to their ideal position!

Why I chose to work at Give A Grad A Go

When I was looking for graduate jobs, I was really unsure about what to expect, and was pleasantly surprised when I came into the Give A Grad A Go offce to find such a wonderful atmosphere. I quickly realised this was the perfect working environment for me!

The worst job I've had

I once worked in a milkshake shop, and it definitely did not bring all the boys to the yard. The mixture of summer, teenagers and milkshakes resulted in hours and hours of washing up - I was only trusted to make an actual milkshake after two months of being there! 

Looking for client services graduate jobs in London and interested in working for a leading tech startup in the women’s healthcare sector? This Central London-based wearable technology company are growing fast – and they’re on the lookout for an ambitious and outgoing Client Services Executive to join their team.

Company profile

In this Client Services Executive graduate job, you will be joining a market-leading FemTech startup whose innovative products are used in countries all over the world. Having already been featured in ELLE, VOGUE, BBC and Women’s Health, their rapid growth is showing no signs of slowing – and given that they’ve just received huge amounts of funding, the success of this wearable technology company is only looking to increase in the coming months.

Job description

In this Client Services Executive graduate job, you will become an integral part of the growing customer support team, and will be trained to be able to provide high-quality client services via both phone and email. On a day-to-day basis, you will be assisting with day to day customer support and working at a grassroots level, solving problems and collecting feedback to ensure that all customers are happy and supported on their journey. You’ll need to be able to remain calm and logical under pressure – as you will be juggling, prioritising and escalating any issues or queries.

Please note: This role is a 6 month FTC.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Responding to all customer enquiries via ticket within a timeframe
  • Prioritising tickets as they come through and understanding which need to be escalated
  • Being confident and personable when answering the phone and solving issues for customers
  • Managing returns, replacements and refunds as and when necessary and working to ensure that all products are sent quickly and efficiently
  • Holding an up to date knowledge of the products to ensure you can lend the best advice to customers

So, what are we looking for?

  • A graduate with an interest in the FemTech industry
  • Prior customer service experience e.g. retail experience
  • A problem solver with the ability to think on your feet and use your initiative to help customers
  • Excellent communications skills, both written and verbal
  • Some experience using Microsoft and Google Suite tools
  • The ability to work independently after training period

What else is on offer?

  • A competitive salary of between 20,000 - 23,000
  • Flexible working hours
  • The ability to work from home
  • A dog friendly office!
  • Refreshments and snacks provided
  • The chance to really make a difference in a fantastic women’s healthcare tech startup

Looking for customer service graduate jobs in London and interested in joining a fast-growing healthcare tech startup? If you’re an ambitious and outgoing graduate with an interest in technology, apply for this Client Services Executive job in London today!

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