This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

 
< JOB LISTING

IT Support Analyst

£22,000 - £25,000

PLEASE CONTACT

Joe Goddard

I'm a Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

If you’re looking for IT graduate jobs in London and you’re interested in sports, this IT Support Analyst job could be perfect for you. You’d be joining a pioneering interactive data platform who work with many of the world’s most prestigious sports teams and organisations – including the NFL, Wembley Stadium, and world-renowned football clubs like Liverpool FC, Arsenal FC and Manchester City.

Company profile

In this IT Support Analyst graduate job, you will be joining a fast-growing IT company who specialise in providing access control and exceptional fan engagement solutions for top sports clubs and organisations. Headquartered in London, the company have several offices across Europe and the US. Founded back in 2001, the company have been working for over 17 years to help some of the world’s best-known sports clubs expand their knowledge of their fans, and maximise their engagement accordingly.

Job description

In this IT Support Analyst graduate job, you will be responsible for implementing, maintaining and supporting payment solutions. Working with internal departments, third-party companies and a range of clients, you’ll be providing essential 2nd line support, resolving all payment-related queries quickly and efficiently. You’ll need to be able to work autonomously, as you'll be focusing on projects both independently and as part of a team.

Key responsibilities

In this IT Support Analyst graduate job, your responsibilities will include:

  • Technical incident management (call logging, troubleshooting, escalation)
  • 2nd line support – resolving queries regarding financial transactions
  • Investigating and resolving customer support enquires in line with compliance rules and company policy
  • Documenting critical and routine technical procedures as well as end user literature
  • Providing out of hours support

So, what are we looking for?

  • A 2.1 from a good university in an analytical discipline
  • Excellent communication, diagnostic and troubleshooting skills
  • Reliability and a willingness to solve clients demands
  • A keenness for new experiences, responsibility and accountability
  • The ability to establish good working relationship with customers and fellow colleagues
  • Working independently and as part of a team
  • Working to tight deadlines in a fast-paced environment

What else is on offer?

  • A competitive starting salary of between 22,000 - 25,000
  • 24 days holiday, plus bank holidays
  • Kitchen stocked with drinks, fruit and cereal
  • Lunch allowance
  • The chance to join one of the most exciting and unique tech platforms in the UK
  • The opportunity to work with some of the world’s most prestigious and high-profile sports clubs and organisations – perfect for a sports fanatic!

On the hunt for analyst graduate jobs in London and want to work for a leading data platform? If you’re both technically and analytically minded, apply for this IT Support Analyst job in London today!

 
MORE JOBS LIKE THIS

Graduate Account Manager - EdTech

image
image

If you’re looking for account manager graduate jobs in London and are interested in earning OTE of up to 35k, this Graduate Account Manager job in London could be perfect for you! You’d be joining one of the fastest-growing companies in the technology sector – whose vision is to completely transform the way that homework and technology are approached in schools.

Company profile

In this Graduate Account Manager job, you will be joining a well-known education technology (EdTech) company, whose cutting-edge software saves thousands of British schools valuable time and money. In just 5 years, the company have accrued a user base in excess of 2 million, cracked the national market, and are now beginning to make serious waves amongst the global tech giants. Based in the heart of East London, their team of experts are passionate about education and the value that technology can add to it.

Job description

In this Graduate Account Manager job, you will become an integral member of the company’s London team, and will be helping to manage and develop key client partnerships. You will need to ensure that clients are kept in the loop at all times, as well as responding to any general queries or issues that they may have. It’s essential that you are highly driven, self-motivated and ideally have some previous experience managing different relationships - as you’ll be expected to hit the ground running and liaise with a real range of clients.

Key responsibilities

In this Graduate Account Manager job, your responsibilities will include:

  • Developing existing client relationships
  • Listening to, understanding and troubleshooting any problems that arise for users of the product
  • Building rapport with new clients
  • Managing the renewals process and upselling where appropriate

So, what are we looking for?

  • A degree from a good university
  • Previous experience in a client-facing / account management role would be a huge plus
  • An engaging communicator
  • Fantastic attention to detail
  • The ability to multi-task and prioritise under pressure
  • Someone who can efficiently manage a high volume of inbound communications
  • Excellent skills in Excel and IT in general
  • A high degree of initiative
  • The ability to think outside the box and challenge the norm

What else is on offer?

  • A great starting salary of between 21,000 (plus OTE 35,000!)
  • Rapid career progression – including a number of great training and development programmes
  • A sociable team - everyone relaxes over drinks on a Friday as they take part in a round-up discussion of the company's weekly news
  • Generous commission based on the added value you bring to existing accounts
  • An excellent opportunity to join one of the UK's most exciting tech businesses

Looking for account management graduate jobs in London and want to join a company who are making waves in the EdTech sector? If you’re an outgoing and engaging graduate with some client-facing experience under your belt, apply for this Graduate Account Manager job in London today!

MORE Apply

IT Support Engineer

image
image
£25,000 - £28,000
London
Support

Looking for IT support graduate jobs in London, and want to join an award-winning tech business who specialise in data security and mobile technologies? If you want to work with some of the world’s best-known technology brands and you’re looking to begin your career in tech, apply for this IT Support Engineer job in London today.

Company profile

In this IT Support Engineer graduate job, you will be joining the leading provider of secure mobile technologies to both public and private sector clients. A multi award-winning company, they specialise in mobile devices and data security, partnering with some of the world's most well-known tech brands. Based in London, they have rapid plans for growth in 2016 and are looking to expand into the USA.

Job description

In this IT Support Engineer graduate job, you will be working as part of the Customer Service Helpdesk team to provide exceptional 1st line technical support to a range of clients and partners. This role will allow you to develop your knowledge of the complex and exciting cyber security industry, and allow you to showcase your technical understanding. You will be the primary point of contact for a number of different clients, so a sound technical grounding, organisational skills, and the ability to liaise with many different types of people is essential.

Key responsibilities

In this IT Support Engineer job, your responsibilities will include:

  • Acting as the primary contact for clients and partners to receive their technical problems across email, telephone and web
  • Logging tickets and escalating problems to Tier II if necessary
  • Working to perform initial debugging and testing of issues
  • Performing general admin tasks for the customer support team
  • Managing customer records where applicable and sending out customer and partner alerts
  • Helping and advising clients and partners on products and customisation

So, what are we looking for?

  • A 2.1 or above in a technical degree
  • Some previous experience in a technical helpdesk role
  • Excellent communications skills, both written and verbal
  • A good knowledge of networking
  • Experience using Microsoft Office 365
  • The ability to multitask and work well under pressure
  • A real interest in tech and cyber security
  • A willingness to work as part of a team is essential!

What else is on offer?

  • A great starting salary of between 25,000 - 28,000
  • The chance to work in a fantastic cyber security company
  • The opportunity to learn from experienced Senior Developers
  • Private medical insurance and a health cash plan
  • A huge 30 days annual holiday!
  • Plenty of team socials

Searching for technical support graduate jobs in London and want to kick-start your tech career at a leading cyber security company? If you’re a tech-savvy graduate with the ability to multitask, apply for this IT Support Engineer job in London today!

MORE Apply

Compliance Assistant

image
image
£21,000 - £23,000
London
Operations

If you’re looking for compliance graduate jobs in London and you want to join a fast-growing tech start-up in the heart of the city, look no further – this fantastic new Compliance Assistant job could be ideal for you. In the role, you’d be working within the operational compliance team to ensure the smooth running of the business.

Company profile

In this Compliance Assistant graduate job, you will be joining a London-based technology start-up that has been making big waves within the hospitality industry. They have created a revolutionary app that uses algorithms to connect restaurants, hotels and bars with temporary staff, bypassing temping agencies altogether. In turn, their unique and innovative app helps to raise wages for staff and simultaneously reduce costs for employers. They have raised over 5M to date and revenue is doubling year-on-year - with recent investors and advisors from high-profile companies like Uber, Just Eat and Hello Fresh. The company have tripled in size since last year and are now looking to continue to grow their team with an organised Compliance Assistant.

Job description

In this Compliance Assistant graduate job, you’ll take on several different responsibilities – with the primary focus of ensuring that as the business grows its workforce, their new users have everything they need to complete and excel at shifts with partner venues. You will be actively involved with the compliance process ensuring that referencing processes, right to work checks and records of MOT, insurance and driving licences are verified correctly. Moreover you will you will be involved with administration on systems, HR, computer hardware, and supporting the finance team with process and financial controls.

Key responsibilities

In this Compliance Assistant graduate job, your responsibilities will include:

  • Working with the operations, sales and account management teams to ensure that the company fulfills all shifts
  • Taking charge of the referencing process, ensuring that users have employment references cleared and logged in the system
  • Getting as many users up-skilled via the partnered hospitality qualifications provider
  • Working with the account management team on bespoke partner requests
  • Carrying out right to work checks
  • Collecting records of MOT, insurance and driving licences for driving users - carrying out repeat checks at regular intervals
  • Recommending changes to process, and operations to always improve and efficacy
  • Managing other ad hock office requirements and ensure they operate at peak efficiency
  • Completing administrative tasks to help the operational team and the business in general

So, what are we looking for?

  • A minimum of a 2.1 degree from a good university
  • Someone who is practical and delivery-focused – you’ll need to have a ‘get stuff done’ attitude
  • Someone who is comfortable rolling up their sleeves and taking on a variety of tasks
  • Self-assurance, with the ability to keep calm under pressure
  • Someone who works well collaboratively
  • Commercial experience in a high-growth company is preferable

What else is on offer?

  • A competitive starting salary of 21,000 - 23,000
  • Fantastic opportunity to join a high-growth start-up
  • Discounted travel, and travel loan
  • Up to 38 days holiday (including bank holiday)
  • The opportunity to develop your career, with access to a dedicated Support Coach
  • Fantastic offices in a desirable area of Central London
  • A fun start-up environment with beer on tap, a roof top bar & garden, free events and lots more!

Looking for compliance graduate jobs in London and want the chance to join a revolutionary tech startup in the heart of the city? If you’re an organised graduate with some commercial experience under your belt, apply today – this Compliance Assistant job could be the perfect role for you!

MORE Apply