Job Listing

Account Executive - Tech

Salary £25,000
Location London, Aldgate
Job Type Permanent
Size 50-100
Job overview
Looking to make a positive social impact? This is an outstanding opportunity for an early career professional with client facing experience to take their client centric career to the next level in a hyper-growth startup!

Looking for Client Services Executive jobs, Customer Success roles, or Sales opportunities in London? A rapidly growing Tech-for-good startup is on the hunt for a driven Client Account Executive to join them in their London offices - apply today!

Company profile

In this Account Executive job, you will be joining a hyper-growth tech startup that is revolutionising the way charities raise funds online by leading the way in fundraising technology. Looking to add 20-40 further talent professionals to their tightly knit team in 2021, they're also DOUBLING in revenue year-on-year. They are currently trusted by over 4,000 good causes across the UK; including the likes of The Big Give and MTV Staying Alive however are looking (with your aid) to add to those numbers in a big way. Their product brings good causes closer to their supporters by putting them in control of their online fundraising - using tech for good.

Job description - Account Executive

In this Client Success role, you’ll be joining a rapidly growing onboarding team and play a central role in the client satisfaction function of the business. Reporting to the Head of Customer, you’ll be critical in creating the best onboarding and support experience for clients — and also help build and grow a company of smart and passionate people. And create a real impact. You’ll be building relationships with new clients and ensuring a seamless onboarding experience for all. From this point, you’ll play a vital role in client retention through managing relationships and your mercurial client-centric approach to support. Beyond this, you’ll have valued input in process improvement and strategy moving forward – having a tangible impact on the continued success of a passionate and innovative tech startup.

Key responsibilities - Account Executive

In this Client Services Executive job in London, your responsibilities will include:

  • Managing the entire onboarding process for new charities - from sales handover to configuration, to training, ensuring they have a best-in-class, successful onboarding experience
  • Delivering webinar content for one-to-many audiences to facilitate adoption and share best practices
  • Responding to customer support queries via chat, e-mail, or phone and accurately categorising to help inform the root cause
  • Creating, editing, and publishing quality content to improve customer self-service resources
  • Partnering with internal teams to ensure customer needs are being met; coordinating with sales, marketing, finance and product teams

Job requirements - Account Executive

  • Commercial experience in a client-facing role, ideally in onboarding or client support
  • A track record of managing multiple support cases per day
  • An owner mindset, with meticulous attention to detail
  • Working knowledge of digital platforms
  • Excellent written and verbal communication skills
  • An unwavering positive attitude and a love for helping others succeed
  • The ability to bring your own personality to the role to develop rapport and meaningful relationships with customers; building connections and gaining trust

Benefits of the job - Account Executive

  • A starting salary of £25,000 +10% annual bonus
  • Flexible working hours
  • Generous Equity Options scheme
  • Full market, product, and role training
  • Early Friday finish
  • The opportunity to work with a high-growth company where they believe in building a team and company culture
  • Regular social activities, team events, and annual trips
  • 1 paid day to fundraise for a charity of your choice
  • The opportunity to kick-start your graduate sales career at a fantastic technology company

Looking for Junior Account Executive roles, Graduate Client Services jobs, or Sales positions in London? If you’re a confident, articulate, and ambitious individual with an interest in positive social impact, apply for this new Account Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Alan Hector
Key Account Manager