Software Support Executive

Looking to kick-start a graduate career in Software Support and looking for Software jobs in London? A leading software provider are looking for a Graduate Software Support Executive - apply today!

Company profile

In this Graduate Software Support Executive job, you will be working for a UK leading software provider who specialise in Project & Account Management, Procurement and Reporting. Their award-winning online software helps to improve customer service delivery and gets rid of low value, time-consuming tasks, to allow the business to really prioritise their workloads. With a firm client base within government authorities and expansion through 2020 and lockdown, this growing company are looking for a junior support exec to join their team!

Job description

In this Junior Software Support job, you will be working as part of the support team to be fully trained to deliver high-quality customer service. The over-riding objective of this role is to ensure and enable all customers to make best use of the product / software. Your IT skills will be developed through comprehensive on the job training, while exposure to all the different departments will give you scope for direction and development. You will need to be technically-savvy, as you will be providing first-rate support to users, logging issues and ensuring that they are resolved quickly and efficiently.

Key responsibilities

In this Graduate Software job in London, your responsibilities will include:

• Acting as the first point of contact for clients
• Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and the CRM management team
• Escalating any high priority customer issues to management

Job requirements

• A 2.1 degree from a good university - a technical background is advantageous, such as Information Systems or Mathematics
• Excellent communication skills, both written and verbal
• Some previous work experience within customer or client services would be ideal
• A keen interest in online software solutions would be preferable but not a necessity!
• An ambitious person with a drive to improve and not sit still
• Excellent admin and organisational skills

Benefits of the job

• A competitive starting salary of £26,000
• Working underneath a highly skilled Support Manager with wider access to other departments
• A nurturing environment where they put their employee’s development at the fore of what they do!
• Lovely open plan office space around the corner from Waterloo – prime real estate!
• The chance to work with a wide range of clients, including local government affiliates and make a real difference to their development

Looking for graduate software jobs in London and want to kickstart a career in software development? If you're an ambitious graduate with a keen interest in online software solutions, apply to this Graduate Support Executive role in London today!

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