Account Manager

Looking for Customer Success roles, Customer-facing jobs, and Account Manager jobs in London? Want to work for an innovative tech platform? Apply to this Customer Success Executive role today!

Company profile - Retail Tech Startup

In this Project Account Manager job in London, you will be joining an innovative and fast-growing and retail tech startup. They have developed a range of AI-powered SaaS products, which provide global retail leaders with the confidence to innovate change in their stores, and ultimately drive success and revenue. Their products allow global brands to transform and innovate their category management, validate new ideas, and predict product performance both in-store and online. With features such as virtual shelf testing, space optimisation, and predictive planograms, this revolutionary startup work with huge brands like Coca-Cola, Mars, Carlsberg, and Tesco.

Due to recent success, and their mission to constantly evolve and develop new product features, they are looking to hire a motivated graduate to join their vibrant team.

Job description - Account Manager

In this Customer Success Account Manager job in London, you'll be joining a tech startup that totally prides itself on its deliverance of exceptional customer journeys, as a key contributor to its global client success. You will work directly with clients, building meaningful relationships, ensuring the smooth running of all accounts, and strategising growth plans based on client reporting.

You’ll work to ensure each client is well looked after and want to retain a long term relationship. Progression in this startup is fast and fluid, so you'll have the opportunity to curate and develop your skills and build a long-term career in Customer Success.

Key responsibilities - Account Manager

In this Project Manager job in London, your responsibilities will include:

• Providing a consultative and personal approach to clients, and building meaningful customer relationships
• Support Account Directors in delivering projects to clients
• Utilise the business’ innovative technology to build planograms and virtual shelves for clients
• Understand, analyse, and interpret shopper data
• Present data analysis findings back to clients in a clear and insightful way
• Becoming a key point of contact for customers to support them with questions and enquiries
• Proactively problem-solving, and providing support for customers on projects
• Developing customer relationships that promote retention and loyalty
• Supporting ad hoc projects across the business

Job requirements - Account Manager

• A highly driven graduate, data and research-driven degrees ideal, but all degrees welcome!
• Some previous experience in a related role, such as Customer Service, Sales, Operations, Project Management, or Account Management
• Exceptional communication skills, both written and verbal
• Data literate, you will be comfortable managing and pulling insights from data
• A keen interest in developing a career in a tech startup
• A proactive self-starter with a desire to help users and solve problems
• A passion for Retail and SaaS platforms

Benefits of the Job - Account Manager

• A great starting salary of £28,000 - £30,000 depending on experience
• Great office location in Old Street, with hybrid working opportunities and flexible working environment
• The opportunity to join an innovative startup and make a real impact on their continued growth
• Grow and develop in a fast-moving, collaborative organisation with rapid career progression which is determined by you
• Fantastic training and mentoring from the senior team

Looking for Account Management roles and Project Management opportunities in London? Want to work for an innovative SaaS platform? If you’re a driven, data literate graduate and you're looking for the next step in your career, apply for this Customer Success Executive job today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.