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Customer Experience Executive

£20,000 - £25,000

PLEASE CONTACT

Isabel Brehcist

As a Key Account Manager, I work with graduates who are looking to break into the Banking & Finance or FinTech sphere. I do also work with the odd luxury travel client too - my favourite being the agency that planned Will and Kate's honeymoon!

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

If you’re looking for customer experience graduate jobs in London and you want to join an innovative Airbnb management company who've been making waves on the startup scene, this Customer Experience Executive job could be ideal for you! You would be learning about the ins-and-outs of this high-growth startup - who have secured over $15 million worth of investment in the last year alone.

Company profile

In this Customer Experience Executive graduate job, you will be joining an Airbnb management company with a difference. Despite being a relatively young startup, they have already been featured in the likes of Forbes, TechCrunch and Harper's Bazaar, and are making big waves within the hospitality industry. In order to ensure a fantastic guest experience, they complete their client's profiling and listings, and take charge of interior design to maximise their money. As the company continue to grow, they are now searching for an emotionally intelligent graduate to join their team as a Customer Experience Executive.

Job description

In this Customer Experience Executive graduate job, you will be the first point of contact for guests looking to rent using the platform. On a day-to-day basis, your role will see you managing a busy inbox, making sure that you stay on top of different tasks and improving the overall guest experience. To excel in this role you will need to be both professional and highly personable – as you will need to be on-hand at all times to assist your guests before, during and after their stay.

Key responsibilities

In this Customer Experience Executive graduate job, your responsibilities will include:

  • Managing the guest inbox and making sure they are fully prepared for their stay
  • Reviewing and responding to guest related inquiries
  • Liaising between internal teams across the business and external guests
  • Managing the reservation systems meticulously
  • Brushing up on your knowledge of London – so you can advise your guests like a true local!

So, what are we looking for?

  • A travel enthusiast with a passion for London
  • A full understanding and appreciation for Airbnb
  • Fantastic time management skills – guest inquiries should be answered within an hour
  • Impeccable English, both written and spoken
  • Excellent organisation skills - you will be managing a very busy inbox
  • Flexibility - this role will include shift work
  • A brilliant eye for detail, and proactivity with a problem solving mind
  • Someone who is happy working in shifts (these will never be longer than 8 hour shifts, any earlier than 8am or later than 10pm), or some weekend days (a maximum of 3 days per month to be given in lieu)

What else is on offer?

  • A fantastic starting salary of between 22,000 - 27,000
  • Discounted Airbnb travel, and discounts at the company’s homes (currently in London, Rome, Paris and Barcelona!)
  • Zone 1-2 travel card – saving you money on your commute!
  • Work phone & bills included
  • A fantastic, fun loving, dynamic team and work environment

Looking for customer executive graduate jobs in London and want to join a fast-growing Airbnb management company? If you’re a proactive graduate with exceptional people skills, apply for this Customer Experience Executive job in London today!

 
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Graduate Business Development Executive - PropTech

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£22,000 - £27,000
London
Sales

Looking for sales graduate jobs in London and want to work for a PropTech startup that is revolutionising the way businesses find and secure their ideal office spaces? If you’re interested in joining a multi award-winning tech company who’ve worked with the likes of Monzo, MADE and ProperCorn, this Graduate Business Development Executive job in London could be the perfect role for you!

Company profile

In this Graduate Business Development Executive job, you will be joining a fast-growing property technology startup that helps businesses find office spaces that perfectly match their requirements. Their dedicated team of specialists work to understand the needs of their client, organise and attend viewings, and then continue to advise them every step of the way. Since they launched in 2014, the company have won a number of prestigious awards, including being placed in Startups 100’s Top 100 Startups, and awarded Offices Adviser of the Year.

Job description

In this Graduate Business Development Executive job, you will be the face of the business and the first point of contact for potential new clients, so you must be confident both in generating new leads and reaching out to wider networks. On a day to day basis, your role will involve conducting inbound and outbound calls, attending networking events, attending viewing tours and advising clients on all matters regarding the moving process. You will need to be both professional and highly personable, as you’ll be working with prospective and existing clients and providing assistance and advice when necessary.

Key responsibilities

In this Graduate Business Development Executive job, your responsibilities will include:

  • Generating new business, including arranging and attending numerous networking opportunities
  • Qualifying inbound enquires and converting them into new business
  • Qualifying prospective clients’ office space requirements and providing professional advice
  • Compiling and presenting suitable office options
  • Arranging and carrying out viewings tours with clients
  • Assisting clients in shortlisting the most suitable offices
  • Producing cost summary analysis
  • Undertaking negotiations on behalf of our clients to secure the best possible outcome

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • 6 months – 1 year’s experience in a client facing or sales role
  • Drive and ambition in abundance
  • Excellent communication skills, with the ability to tailor your approach to different audiences
  • Someone with the ability to work to targets
  • A positive, ‘can-do’ attitude

What else is on offer?

  • A basic starting salary of between 22,000-27,000 (DOE) with a generous commission structure on top!
  • The chance to join a vibrant, friendly and hardworking team
  • Private healthcare and a company pension scheme
  • The opportunity to develop your knowledge on Property and Real Estate
  • The chance to get involved in a fast-growing start-up that offers huge opportunity for progression

Looking for sales graduate jobs in London and want to play a key role in the growth of an exciting PropTech startup? If you’re self-motivated and target-driven, with ambition in abundance, apply for this Graduate Business Development Executive job in London today!

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Account Executive

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£25,000 - £28,000
London
Account Management

Are you looking for account executive graduate jobs in London? Do you want to work at a fast-growing startup who have launched the first social networking platform for luxury travel? Have we got the role for you – apply for this Account Executive job at a top travel technology company today!

Company profile

In this Account Executive graduate job, you will be joining a luxury travel platform that connects guests and homeowners all over the world. The platform allows members to build their own personal network, bond with others over their mutual connections or experiences, discuss travel plans as well as book properties directly through the platform. With over 1,000 homes located in 50+ countries, all of their properties are hand-picked to ensure that they meet the requirements of their exclusive network, fit their specific criteria and provide the ultimate holiday experience.

Job description

In this Account Executive graduate job, you will have the opportunity to get involved in many different aspects of the business, as you work to provide guests with a personalised and seamless experience from start to finish. As well as helping guests to book their holidays, you will be acting on incoming leads and requests, and developing ongoing relationships with customers. You will need to be an enthusiastic self-starter with an understanding of sales processes, as you will be acting as a vital intermediary between guests and homeowners – introducing them to each other, providing support and improving the efficiency of the customer journey.

Key responsibilities

In this Account Executive graduate job, your responsibilities will include:

  • Acting as the first point of contact to members via email, chat and phone with the objective of providing an exceptional guest experience
  • Gathering key information about guests to understand their needs, and accurately matching these to appropriate home owners
  • Assisting in introducing potential guests to home owners, to facilitate new relationships with the goal of booking
  • Acting as an intermediary between the guest and homeowner by providing constant support to queries prior to and during the stay
  • Preparing and distributing invoices
  • Hitting and exceeding personal and team targets
  • Developing sales techniques and processes with the goal of always improving the efficiency of the customer journey

So, what are we looking for?

  • A minimum of a 2.1 from university
  • At least 1 year’s experience in a client-facing sales role
  • Someone who is highly organised with the ability to complete a high volume of tasks within tight deadlines
  • Impeccable attention to detail and passion for processes
  • Familiarity with sales processes and maintaining a pipeline
  • Positive attitude and someone who thrives in a fast-paced, continually evolving environment
  • Experience inputting and maintaining a pipeline in a CRM
  • Excellent written and verbal communication skills
  • A passion for luxury travel and holiday homes

What else is on offer?

  • A competitive starting salary of between 25,000 - 28,000, depending on experience
  • The chance to play an instrumental role in the business from day one
  • A sociable, young and dynamic office
  • Frequent doggie visitors
  • Beer and pizza nights on Thursdays

Are you looking for account executive graduate jobs in London and want to join an exciting travel startup? If you're an organised and personable graduate with a love for luxury travel, apply for this Account Executive job in London today!

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Client Services Executive - Tech Startup

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£20,000 - £25,000
London
Client Services

If you’re looking for client services graduate jobs in London and want to work for a pioneering tech startup in the midst of unprecedented growth – this could be the opportunity for you! This Airbnb management company have been making waves on the startup scene – securing an incredible $15 million worth of investment in the last year alone!

Company profile

In this Client Services Executive graduate job, you will be joining an Airbnb management company with a difference. Based in the heart of London, they complete all of their client's profiling and listings to ensure that they attract the best guests, and take charge of interior design to maximise profits and improve the overall guest experience. Having gained huge Seed B funding last year, they are quickly becoming a huge name in the hospitality industry, and are dramatically expanding their team.

Job description

In this Client Services Executive graduate job, you will be working in a team with the co-founder of the business, and gaining plenty of exposure into the day-to-day running of a startup. You will be the first point of contact for potential clients, and will need to be able to provide effective solutions to any problems that may arise. To be successful in this role it's essential that you are both confident and results-driven, as you’ll be helping the company meet and achieve their ambitious targets by converting warm leads and sharing information about their services.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Handling incoming calls from potential clients and being able to relay the ins and outs of the service
  • Managing inbound leads and keeping high levels of responsiveness
  • Reporting directly to the Manager to monitor customer conversion metrics
  • Being trusted to care for your clients’ most-prized possession - their homes!
  • Ensuring that all questions, comments and concerns are answered quickly and effectively
  • Liaising with multiple teams across the business, and ensuring that everything is properly managed

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A real love for Airbnb and hospitality
  • Exceptional organisational skills
  • The desire to work in a business that puts the customers first
  • A creative thinker, and someone who can provide effective solutions to customers’ questions or problems
  • Fantastic problem solving skills, common sense and a can-do attitude!
  • Flawless spelling and grammar
  • Sales or business development experience would be a bonus

What else is on offer?

  • A competitive starting salary of between 20,000 - 25,000
  • Discounted Airbnb travel and homes
  • Zones 1-2 travel card
  • Work phone and bills included
  • The chance to join a sociable, driven and dynamic team

Looking for client services graduate jobs in London and want to kick-start your career at a burgeoning tech startup? If you’re a proactive graduate with exceptional people skills, apply for this Client Services Executive graduate job in London today!

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