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Client Services Executive - French Speaking

£20,000 - £25,000
London, South Acton

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Elise Bresler

I'm a Recruitment Consultant, so my role involves matching talented candidates with exciting companies looking to hire graduates.

My area of expertise

I work predominantly in the Creative & Design and Fashion sectors. In my time as a Consultant so far, I've had the opportunity to work with a number of great companies in these industries - including one of the largest beauty companies in the UK - helping them hire the very best junior talent.

Why I chose to work at Give A Grad A Go

I first heard about Give A Grad A Go through a friend, who recommended applying for graduate jobs through them. When I arrived to meet the team and discuss potential job opportunities, I was struck by how friendly and dedicated everyone was, and was completely drawn to the company culture. Although I had never considered it before, I knew that recruitment would play to my strengths as I love talking to people and finding out about their journeys. I also get the opportunity to work across a huge array of roles, which means that no day is ever the same!

The worst job I've had

Before this job, I worked at a corporate PR agency within the Real Estate sector. The company was very set in its ways, not sure if its something I would like to do again!

Are you fluent in French? Are Client Services graduate jobs on your radar? An organic, vegan and sustainable skincare brand want to hear from you.

Company profile

In this French Speaking Client Services Executive job, you will be joining an organic skincare brand who are driving huge transparency, accountability and ultimately more ethical and sustainable practices within the cosmetics industry. Founded in 2007, they are disrupting and redefining luxury and natural beauty with one of the cleanest and most transparent ingredient policies on the market. As they continue to grow and branch out into other markets, they are now seeking a fluent French client services assistant to assist with the French market.

Job description

In this French Speaking Client Services role, you will be taking responsibility for supporting and informing customers with queries and beauty consultations via live chat, email and phone. You will also be required to manage requests and provide relevant teams with customer insights and feedback – so will need to be a quick learner, with an interest in ethical beauty and exceptional communication skills. As the front-line voice and face of the company, you will be responsible for streamlining process to increase internal and external efficiency.

Key responsibilities

In this French speaking role, your responsibilities will include:

  • Responding to all customer enquiries via live chat, email, telephone and social media.
  • Managing return requests, sample requests and respond to low score customer reviews.
  • Providing in depth knowledge on all products
  • Conducting skin consultations with French customers (full training provided)
  • Liaising with other departments to provide customer insights and feedback – reporting any issues to relevant parties quickly and effectively
  • Reporting French-related KPI’s

Job requirements

  • Fluent in written and verbal French and English
  • A minimum of a 2.1 degree from a good university
  • At least 1 year of experience in a customer service role
  • Ability to work flexibly including evening and weekend shifts
  • Experience working in the beauty industry or a passion for organic living is a plus!
  • IT proficient – comfortable picking up new systems quickly

Benefits of the job

  • A starting salary of between 20,000 - 25,000, depending on experience
  • The opportunity to grow with the business
  • A fun and friendly startup culture
  • The chance to join a young, fun and sociable team
  • The opportunity to work for a rapidly growing ethical skincare brand

Looking for French Speaking jobs or Client Services graduate jobs in London and want to join a unique skincare brand? If you’re fluent in French with 1 years’ experience and an interest in beauty, apply for this French speaking Client Services Executive job in London today!

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