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Client Services Executive

£20,000 - £20,000

PLEASE CONTACT

Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

This revolutionary travel platform are making waves on the UK startup scene – and having already been featured in The Guardian, The Telegraph and The Sunday Times they are quickly becoming a household name. This leading Airbnb management company are looking to find an ambitious Client Services Executive to join their team – so if you’re looking for client services graduate jobs in London, apply today.

Company profile

In this Client Services Executive graduate job, you will be joining a revolutionary tech startup that is currently the largest and fastest growing Airbnb management platform in the world. They ensure that hosting on Airbnb is completely hassle-free - handling property listings, cleaning, pricing and booking enquiries. Currently managing almost 4000 homes in cities including London, Toronto, Cape Town and Sydney, they have recently secured additional funding that will allow them to grow their business further.

Job description

In this Client Services Executive graduate job, you will be joining the fast-growing and lively London team, and will be responsible for making sure that guests have a great experience from start to finish. You will be responsible for securing valuable bookings, preparing guests for their stay and resolving any issues that arise during the stay. You will need to be ambitious, self-motivated and an excellent problem solver, as you will be speaking to people from all over the world, always being on-hand to address any issues and providing top-notch customer service that will ensure that their stay is nothing less than excellent.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Taking booking enquiries and converting them into reservations
  • Coordinating and problem-solving – sometimes on your own, sometimes in partnership with other operational teams
  • Providing exceptional customer service at all times
  • Securing valuable bookings and vetting guests
  • Resolving any in-stay issues
  • Offering your input on how to improve operational processes
  • Assisting with the development of guest-facing technology interfaces, including messages and guest instructions
  • Managing customer requests and enquiries
  • Diagnosing issues quickly and resolving them at a minimal cost to the host and client
  • Communicating with guests to ensure that they have a positive experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A big fan of Airbnb!
  • A second language would be a bonus
  • A positive and proactive attitude, with the motivation to grow a young company very rapidly
  • A genuine excitement for using technology to transform an industry
  • Previous experience in customer service or operations would be a plus
  • A methodical, accurate and astute approach to work
  • Excellent written communication skills and flawless spelling and grammar
  • Someone who thrives working in a fast-paced environment

What else is on offer?

  • The opportunity to join a young company with plenty of opportunity for progression
  • A competitive starting salary of 20,000
  • Stock options, so when we make it big you do!
  • 34 days holiday (plus an extra one for your birthday!)
  • Generous discounts for cinemas, gyms and shopping

Looking for client services graduate jobs in London and want to work for a fast-growing tech startup? If you're an ambitious graduate with exceptional people skills, waste no time and apply for this Client Service Executive graduate job in London today!

 
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If you’re looking for Spanish speaking jobs in London and you want to join a tech startup who are revolutionising the world of travel & tourism, this Junior Account Manager job in London could be perfect for you! You’d be joining a well-respected Airbnb management company who have secured over $15 million worth of investment in the last year alone - and been featured in the likes of Forbes, Harper’s Bazaar, Fortune, and TechCrunch.

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Key responsibilities

In this Spanish Speaking Junior Account Manager job, your responsibilities will include:

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So, what are we looking for?

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What else is on offer?

  • A competitive starting salary of 25,000, plus a whole host of other benefits!
  • Discounted Airbnb travel and homes
  • A zones 1-2 travel card, saving you heaps of money on your commute!
  • Work phone, plus bills
  • The chance to join a sociable, driven and dynamic team

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