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Account Executive - Tech Startup

£20,000 - £23,000

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Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

The fastest-growing Airbnb management platform in the world is looking to grow their London team, and are on the hunt for an Account Executive to join them as they continue to make waves in the travel & tourism sector. If you’re a fan of Airbnb and you’re looking for account executive graduate jobs in London, apply today!

Company profile

In this Account Executive graduate job, you will be joining an innovative London-based technology startup. Currently the largest and fastest growing Airbnb management platform, they manage over 1,500 homes in London, Edinburgh, Dublin and Sydney. The company ensure that hosting on Airbnb is completely hassle-free, by handling everything from property listings to pricing and booking enquiries. Having recently secured additional funding, this technology start-up is growing at a remarkable rate, and they are now looking to grow both their team and their customer base.

Job description

In this Account Executive graduate job, you will be liaising directly with clients to ensure that the customer experience is outstanding from start to finish. You will be involved with everything from the initial onboarding right the way through to ongoing account management. Your core focus will be to optimise host revenue through efficient onboarding and effective account management of the allocated properties. To be successful in this role it is essential that you are able to prioritise and manage your time effectively, as it will be divided between the office, ensuring that your hosts are happy, and out and about in London, visiting new hosts' homes and making sure that they are up to scratch.

Key responsibilities

In this Account Executive graduate job, your responsibilities will include:

  • Managing accounts and building great working relationships with hosts in order to convert a signed property into a valuable revenue generator
  • Optimising host revenue through efficient onboarding and effective management
  • Gathering accurate information and gaining exposure to properties through onboarding meetings
  • Collecting feedback to build a scalable service that meets clients’ needs
  • Supporting hosts with queries and complaints, and balancing their interests with those of the business
  • Co-ordinating and problem-solving using the tools available to resolve issues e.g. SalesForce
  • Working collaboratively with other teams to provide a great all-round service
  • Travelling around London to meet with hosts face-to-face as well as over the phone

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A big fan of Airbnb!
  • Previous experience within customer service / operations is desirable
  • A positive, proactive attitude to work
  • An interest in technology
  • Good knowledge of London is essential
  • A real people person who enjoys developing new working relationships
  • The ability to contextualise a situation before reaching a judgement
  • Someone with exceptional attention to detail
  • Great organisational and time management skills

What else is on offer?

  • The opportunity to join a young company with lots of scope to grow
  • A highly competitive starting salary of between 20,000 - 23,000
  • Stock options, so when we make it big you do!
  • 34 days holiday (plus an extra day off on your birthday!)
  • Great discounts for cinemas, gyms and shopping via PerkBox

Looking for account executive graduate jobs in London and want to join a fast-growing tech startup? If you’re a personable graduate with exceptional organisational skills, waste no time and apply for this Account Executive graduate job in London today!

 
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Business Analyst

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£25,000 - £30,000
London
Permanent

This London-based PropTech company are revolutionising the way that property is bought and sold – in fact, they have already been featured in the likes of Business Insider, The Telegraph and The Evening Standard. If you’re looking for business analyst graduate jobs in London and you’re interested in learning about how technology is impacting the property market, apply for this Business Analyst job in London today!

Company profile

In this Business Analyst graduate job, you will be joining a London-based tech platform who have developed a platform to decrease the time spent selling a property. They take the stress out of selling property by arranging and conducting viewings and handling negotiations. Having been featured in a number of magazines and publications, this innovative PropTech company are fast-becoming a big name in the property industry, and as their business continues to grow they are now looking to add to their London team.

Job description

In this Business Analyst graduate job, you will learn about all aspects of the property market and learning about the whole process of selling homes. You will be given hands-on training to provide new customers with fair valuations of their properties, and working closely with the development team to help improve the valuation process. To be successful in this role it's essential that you are both highly analytical and detail oriented, as your role will involve analysing the property market, assessing key trends and creating reports for customers.

Key responsibilities

In this Business Analyst graduate job, your responsibilities will include:

  • Valuing properties and making valuation recommendations to the COO for sign-off
  • Analysing the local market and trends
  • Ensuring that a fair and achievable price is guaranteed
  • Working closely with the development team to create tools and improve the valuation process
  • Producing valuation reports for customers

So, what are we looking for?

  • Someone who is both analytical and pragmatic
  • A minimum of a 2.1 from a top university, ideally in Engineering or Mathematics
  • Excellent communication skills, both written and verbal
  • A good knowledge of London and the surrounding areas
  • Previous experience in a position that required strong numerical skills (e.g. as a consultant or analyst)
  • The desire to work in a fast-paced start-up
  • A keen interest in PropTech
  • Previous work experience within a residential property team or tech start-up would be a bonus
  • A proactive worker who isn’t afraid to roll their sleeves up and get stuck in!

What else is on offer?

  • A highly competitive starting salary of between 25,000 - 30,000
  • Flexible working hours
  • A generous personal development budget
  • Pension scheme and health insurance
  • Fantastic offices in central London
  • The chance to work closely with the Managing Director and Heads of Departments
  • Generous holiday allowance

Looking for analyst graduate jobs in London and want to join an exciting PropTech company? If you are an analytical graduate looking to kick-start your career in the property sector, apply for this Business Analyst graduate job in London today!

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Client Services Executive

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£20,000 - £20,000
London
Permanent

This revolutionary travel platform are making waves on the UK startup scene – and having already been featured in The Guardian, The Telegraph and The Sunday Times they are quickly becoming a household name. This leading Airbnb management company are looking to find an ambitious Client Services Executive to join their team – so if you’re looking for client services graduate jobs in London, apply today.

Company profile

In this Client Services Executive graduate job, you will be joining a revolutionary tech startup that is currently the largest and fastest growing Airbnb management platform in the world. They ensure that hosting on Airbnb is completely hassle-free - handling property listings, cleaning, pricing and booking enquiries. Currently managing almost 4000 homes in cities including London, Toronto, Cape Town and Sydney, they have recently secured additional funding that will allow them to grow their business further.

Job description

In this Client Services Executive graduate job, you will be joining the fast-growing and lively London team, and will be responsible for making sure that guests have a great experience from start to finish. You will be responsible for securing valuable bookings, preparing guests for their stay and resolving any issues that arise during the stay. You will need to be ambitious, self-motivated and an excellent problem solver, as you will be speaking to people from all over the world, always being on-hand to address any issues and providing top-notch customer service that will ensure that their stay is nothing less than excellent.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Taking booking enquiries and converting them into reservations
  • Coordinating and problem-solving – sometimes on your own, sometimes in partnership with other operational teams
  • Providing exceptional customer service at all times
  • Securing valuable bookings and vetting guests
  • Resolving any in-stay issues
  • Offering your input on how to improve operational processes
  • Assisting with the development of guest-facing technology interfaces, including messages and guest instructions
  • Managing customer requests and enquiries
  • Diagnosing issues quickly and resolving them at a minimal cost to the host and client
  • Communicating with guests to ensure that they have a positive experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A big fan of Airbnb!
  • A second language would be a bonus
  • A positive and proactive attitude, with the motivation to grow a young company very rapidly
  • A genuine excitement for using technology to transform an industry
  • Previous experience in customer service or operations would be a plus
  • A methodical, accurate and astute approach to work
  • Excellent written communication skills and flawless spelling and grammar
  • Someone who thrives working in a fast-paced environment

What else is on offer?

  • The opportunity to join a young company with plenty of opportunity for progression
  • A competitive starting salary of 20,000
  • Stock options, so when we make it big you do!
  • 34 days holiday (plus an extra one for your birthday!)
  • Generous discounts for cinemas, gyms and shopping

Looking for client services graduate jobs in London and want to work for a fast-growing tech startup? If you're an ambitious graduate with exceptional people skills, waste no time and apply for this Client Service Executive graduate job in London today!

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Operations Assistant - Tech Startup

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£21,000 - £21,000
London
Permanent

A London-based TravelTech startup are looking to grow their team, and are on the hunt for a business-savvy Operations Assistant to join them during a time of unprecedented growth. If you’re a fan of Airbnb, are interested in international travel and you’re looking for operations graduate jobs in London, apply today!

Company profile

In this Operations Assistant graduate job, you will be working at an Airbnb management company who take care of the whole process of hosting - handling all listings, pricing and booking enquiries on behalf of their customers. Based in Central London, they already manage over 25,000,000 in host earnings, with 4000 homes in cities all over the world. Having just secured additional funding, the company is growing rapidly – and they are now looking to grow their operations team.

Job description

In this Operations Assistant graduate job, you will play a vital role in the smooth running of the business, and will be responsible for ensuring that homes are always up to the best standard for the arrival of guests. You will be working with a large team of cleaners and laundry suppliers, ensuring that the cleaners prepare homes to an excellent standard, and co-ordinating the laundry’s collection. You will be communicating with a range of different people to make sure that every aspect of the hosting process runs smoothly – so to be successful in this role it is essential that you are always organised, personable and highly attentive.

Key responsibilities

In this Operations Assistant graduate job, your responsibilities will include:

  • Planning, resourcing and leading the contractor and supplier teams to deliver on customer promises
  • Building and sustaining relationships with key partners and suppliers to build defensible assets in the city
  • Recruiting, hiring, supporting and training new contractors
  • Communicating with contractors and suppliers to provide fantastic support
  • Improving processes to increase efficiency across the board and continuously validating your assumptions
  • Multitasking and prioritising in a fast-paced environment
  • Motivating a team to reach set goals and objectives

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • A big fan of Airbnb!
  • Previous experience of working in a team (preferably managing one!)
  • Previous experience within customer service / operations is desirable
  • A positive and proactive attitude, with the motivation to grow a young company very rapidly
  • A genuine excitement for using technology to transform an industry

What else is on offer?

  • A competitive starting salary of 21,000
  • Stock options, so when they make it big you do!
  • The opportunity to join a young company with plenty of opportunities for progression
  • A very generous 34 days holiday (plus an extra one for your birthday!)
  • Generous discounts for cinemas, gyms and shopping

Looking for operations graduate jobs in London and love Airbnb? If you are an organised and attentive graduate with experience working as part of a team, apply for this Operations Assistant graduate job in London today!

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