Job Listing

Customer Success Manager

Salary £30,000 - £39,000
Location London, Moorgate
Job Type Permanent
Size 50-100
Job overview
In this Customer Success Manager job, you will be joining an innovative software company who are global leaders in search marketing analysis and SEO. A world-renowned SaaS platform, they help their clients (who include Airbnb, Amazon, Ebay and Nike!)

If you’re on the lookout for Customer Success jobs or Account Management graduate jobs in London and have experience in SEO, Digital or SAAS, look no further than this new Customer Success Manager job!

Company Profile

In this Customer Success Manager job, you will be joining an innovative software company who are global leaders in search marketing analysis and SEO. A world-renowned SaaS platform, they help their clients (who include Airbnb, Amazon, Ebay and Nike) to outperform their competitors online, by providing essential, easy-to-understand reports and analytics. With offices all around the world - in Paris, London, and New York - and 400% growth over the past 2 years, their cutting-edge technology has seen them secure over $27 million worth of funding, from some of Europe’s leading tech VC firms.

Job Description

In this Customer Services Manager job, you will be working closely with the account management and customer delivery teams to manage relations with a number of key, international clients. You’ll use the analytics platform to ensure the success of your clients and make sure they’re operating at their best. You will be looking at optimising your client retention and ensuring contract renewals.

Key Responsibilities

In this Account Manager job, your responsibilities will include:

  • Build strong relationships with our Enterprise and Strategic customers to become their most trusted partner
  • Work closely with our Professional Services and Support teams to ensure customers are seeing maximum value from the partnership
  • Lead the commercial conversations related to renewals and most upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process
  • Map your customer organizations and develop strategic account plans for renewal and expansion opportunities
  • Build business cases and present compelling narratives about the ROI of increased investment in the platform
  • Contribute as a mentor and guide to more junior members of the Customer Success team

Job Requirements

  • A minimum of a 2.1 from a good university
  • Ideally 2 years in the relevant industry; MarTech, SEO, agency setting or a growing SAAS business
  • Commercial client facing experience, which could be Customer/Client Success, Sales, Recruitment or Account Management
  • Excellent communication skills, both written and verbal
  • The confidence to work autonomously and liaise with senior business leaders
  • A keen eye for detail, and excellent organisational skills
  • Someone who is business-savvy
  • An interest in SaaS tech platforms

Benefits of the Job

  • A highly competitive starting salary of £30,000-£39,000 (OTE £45,000 - £59,000)
  • Annual bonuses of £15,000-£20,000 paid quarterly
  • Clear career progression
  • The opportunity to directly impact company performance and be a part of their growth
  • The chance to work in a dynamic, exciting startup environment, alongside an close-knit and sociable team

Looking for Customer Success, Client Success or Account Manager jobs in London and want to kick-start your career within the digital sector? If you are a self-motivated graduate with a keen interest in tech, apply for this Customer Success Manager graduate job in London today!

Keen to work in Account Management? Take a look at our other Account Manager jobs in London and across the UK. Or find out the best way to answer common Interview Questions

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Samuel Hickson
Key Account Manager