Job Listing

IT Support Consultant

Salary £25,000
Location London, Liverpool Street
Role Support
Job Type Permanent
Size 20-50
Job overview
We are on the lookout for a technically savvy Graduate to join a leading IT Consultancy on their Graduate IT Consulting Programme. If this sounds like the perfect role for you, apply now!

Looking for graduate IT jobs in London and for Junior IT Consultant jobs? One of the UK's leading Power Platform Implementation partners are looking for a Graduate IT Support Consultant to join them!

Company profile

In this Graduate IT Support Consultant job, you will be working for the UK’s leading and trusted Microsoft Dynamics 365 and Power Platform implementation partners. As a consultancy, they deliver technical solutions to their clients, helping them to maximise their growth through the power of Microsoft Dynamics 365 and Power BI. In this position, you will embark on a Graduate Programme as a Graduate IT Support analyst, with the aim of developing into a fully-qualified IT Consultant.

Job description

In this IT Graduate Scheme, you will begin working as part of the technical support team and will be provided full training on how to deliver high quality client service. You will develop your IT knowledge through a mix of online training and courses, ultimately working towards securing recognised Microsoft qualifications. The team are working remotely for the foreseeable, with the aim to return to the office as soon as possible, where you will receive further practical training and support from experienced consultants within the team. You will need to be technically savvy, as you will be providing first-rate support to users, escalating and supplying solutions to complex issues, and ensuring that these issues are resolved both quickly and efficiently.

Key responsibilities

In this Graduate IT role in London, your responsibilities will include:

  • Acting as first point of contact for clients
  • Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
  • Using the help-desk system to document problem descriptions and resolutions
  • Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
  • Using your communication skills to explain the status of issues to clients and the CRM management team
  • Escalating any high priority customer issues to management

Job requirements

  • A technology-based degree - a minimum of a 2.1 from a top 30 university
  • Excellent communication skills, both written and verbal
  • Some previous work experience within customer or client services would be ideal
  • A keen interest in Microsoft Dynamics 365 would be preferable but not a necessity
  • An ambitious person with a drive to improve
  • Excellent admin and organisational skills

Benefits of the job

  • A competitive graduate starting salary of £25,000
  • Private Health Insurance and contributory pension after 3-month probation
  • Life insurance
  • Accredited Microsoft qualifications
  • Highly competitive performance-based bonus paid out twice yearly
  • The opportunity to develop yourself into an IT Consultant
  • Exposure to working closely with Microsoft!

Looking to kickstart a career in IT and for IT Support roles in London? If you're a technically savvy graduate with previous client or customer services experience, apply to this Graduate IT Consultant job in London today!

Discover more IT and Software graduate jobs in London and across the UK. Or find out the best way to answer common Interview Quest

Megan Pease
Recruitment Consultant