Job Listing

Graduate IT Analyst

Salary £25,000
Location London, London Bridge
Role Analyst
Job Type Permanent
Size 100-250
Job overview
In this Graduate IT Analyst role, you will focus on providing comprehensive technical support to external customers and internal users for in-house applications at an elite non-profit business in London!

Looking for Graduate Analyst jobs or Junior IT Services roles in London? Want to work for a highly respected non-profit? If you're an ambitious, detail-oriented individual, apply for this Graduate IT Analyst job in London today!

Company profile

In this IT Analyst job, you will be joining an elite non-profit business that is an industry leader in simplifying the copyright process for content users and making it accessible for professional use. Through a variety of range of innovative technology and licensing services, our client reduces complexity, time, and costs for all types of organisations – from businesses to the public sector – so they can use the content they want, in the way that they want.

Job description - Graduate IT Analyst

In this IT Analyst role, you will focus on providing technical support to external customers and internal users for in-house applications. They will also provide comprehensive technical support for all the client’s customer-facing applications focusing on specific products as directed. Resolving problems directly whenever possible and escalating issues to our developers when necessary, as well as providing technical support to internal staff.

Key responsibilities - Graduate IT Analyst

In this IT Analyst role, your responsibilities will include:

  • Provide comprehensive technical support for all the customer-facing applications focusing on specific products as directed. Resolving problems directly whenever possible and escalating issues to our developers when necessary
  • Provide technical support to internal staff for companies bespoke in-house applications and our customised commercial systems (particularly Salesforce)
  • Provide technical support for the organisation’s business intelligence reporting (Power BI, Azure Data Factory etc)
  • Provide basic technical support to internal staff for third-party applications (e.g. MSOffice)
  • Provide occasional basic IT technical support to internal staff (e.g. basic PC / Windows troubleshooting and usage statistics)

Job requirements - Graduate IT Analyst

  • A 2:1 or above from University
  • Ability to learn and retain an in-depth technical knowledge of multiple systems
  • Strong technical and documentation skills
  • Knowledge of writing SQL queries (MySQL/PSQL)
  • Experience with RESTful APIs including writing calls to query web services and troubleshooting customer issues
  • High levels of organisation, planning, and administration skills
  • Able to prioritise work efficiently to critical deadlines

Benefits of the job - Graduate IT Analyst

  • Great starting salary of £25,000
  • Great offices in London Bridge!
  • Full hands-on training programme to get you up to speed in your new role
  • Sponsorship for qualifications to ensure your continued professional development

Searching for IT Analyst jobs or Entry-level roles in IT Services in London? Want to work for a respected non-profit? If you're an ambitious, detail-oriented individual, apply for this IT Analyst job in London now!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Luke Owen Edmunds
Team Lead & Key Account Manager