Graduate Application Support Executive

Looking for graduate IT jobs in London and for Application Support roles? One of the UK's leading Power Platform Implementation partners are looking for a Graduate Application Support Executive to join them!

Company profile

In this Graduate Application Support Executive job, you will be working for the UK’s leading and trusted Microsoft Dynamics 365 and Power Platform implementation partners. As a consultancy, they deliver technical solutions to their clients, helping them to maximise their growth through the power of Microsoft Dynamics 365 and Power BI. In this position, you will embark on a Graduate Programme starting off as a Graduate App Support Executive, with the aim of developing into a fully-qualified Microsoft Dynamics 365 Consultant.

Job description

In this IT Graduate Scheme, you will begin working as part of the technical support team and will be provided full training on how to deliver high quality client service. You will develop your IT knowledge through a mix of online training and courses, ultimately working towards securing recognised Microsoft qualifications. The team are working remotely for the foreseeable, with the aim to return to the office as soon as possible, where you will receive further practical training and support from experienced consultants within the team. You will need to be technically savvy, as you will be providing first-rate support to users, escalating and supplying solutions to complex issues, and ensuring that these issues are resolved both quickly and efficiently.

Key responsibilities

In this Graduate IT Support role in London, your responsibilities will include:

• Acting as first point of contact for clients
• Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and the CRM management team
• Escalating any high priority customer issues to management

Job requirements

• A technology-based degree - a minimum of a 2.1 from a top 30 university
• Excellent communication skills, both written and verbal
• Some previous work experience within customer or client services would be ideal
• A keen interest in Microsoft Dynamics 365 would be preferable but not a necessity
• An ambitious person with a drive to improve
• Excellent admin and organisational skills

Benefits of the job

• A competitive graduate starting salary of £25,000
• Private Health Insurance and contributory pension after 3-month probation
• Life insurance
• Accredited Microsoft qualifications
• Highly competitive performance-based bonus paid out twice yearly
• The opportunity to develop yourself into a Microsoft Dynamics 365 Consultant
• Exposure to working closely with Microsoft!

Looking to kickstart a career in IT and for IT Support roles in London? If you're a technically savvy graduate with previous client or customer services experience, apply to this Application Support Executive job in London today!

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Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, colour, religion, sexual orientation, gender, age, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.