IT Support Engineer

London, Mayfair


Joe Goddard

I'm a Senior Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

Looking for IT support graduate jobs in London, and want to work for a renowned investment management firm?

Company profile

In this IT Support Engineer graduate job, you will be joining one of the world’s leading investment management partnerships. An expert in delivering superior, long-term investment returns, they have been the recipient of multiple industry awards over the years. Based in the heart of West London, this market-leading company have built up a huge and diverse client base over the last 20 years, which includes several of the world’s largest investors.

Job description

In this IT Support Engineer graduate job, you will be supporting the business in all areas regarding technology systems, as well as creating documentation and procedures. The job role will see you offering support on all core systems, web services, telephone systems, operating systems and networking. You will be working with all internal staff (including supporting the online teams) to ensure that client journeys are correctly documented and signposted.

Please note: Shift patterns and out of office hours will be required as part of this role.

Key responsibilities

In this IT Support Engineer graduate job, your responsibilities will include:

  • Answering calls to the IT departments and responding to requests as they come through, raising tickets and action
  • Dealing with internal technical issues, printers, headsets, and PC / laptop set ups
  • Providing technical support to internal staff
  • Taking ownership of user problems and being proactive when dealing with user issues
  • Logging issues and maintaining full documentation, plus creating supporting documents where necessary
  • Responding to enquiries from staff and helping them resolve any hardware or software problems
  • Maintaining a log of any software or hardware problems detected

Job requirements

  • A technical background, ideally educated to a degree level within a computing discipline
  • Previous experience or understanding of Active Directory
  • Excellent interpersonal skills
  • Experience in managing and upgrading hardware
  • Experience using, managing and troubleshooting Microsoft Office 365 (MS Word, Excel and PowerPoint, Admin Portal)
  • Experience using and troubleshooting Outlook (permissions, calendar sharing, and delegation)
  • Previous experience with integrated phone systems

Benefits of the job

  • A competitive graduate starting salary of 25,000
  • The opportunity to take on high levels of responsibility early in your career
  • Plenty of opportunity for progression
  • A social and upbeat working environment with offices in Mayfair
  • Plenty of hands on development from day one!

Looking for IT graduate jobs in London, and want to work for one of the world’s leading investment management companies? If you’re experienced in managing hardware, apply for this IT Support Engineer graduate job in London today.

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