Job Listing

Junior Support Analyst

Salary £22,000 - £25,000
Location London, Bloomsbury
Role Support
Job Type Permanent
Size 100-250
Job overview
Our client has helped some of the best-known sports clubs in the world, including The NFL, Wembley Stadium, Liverpool FC, Arsenal FC and Manchester City! They are now looking for Junior Support Analyst to join their growing team.

Looking for IT Analyst Graduate Jobs in London, interested in sports, and want to join a pioneering interactive data platform? Apply for this new Junior Support Analyst job in London today.

Company profile

In this Junior Support Analyst graduate job, you will be joining a fast-growing IT company, who specialise in providing access control and exceptional fan engagement solutions for top sports clubs and organisations. Headquartered in London, the company have several offices across Europe and the US. Founded back in 2001, the company have been working for over 17 years to help some of the world’s best-known sports clubs & organisations (including the NFL, Wembley Stadium, and world-renowned football clubs like Liverpool FC, Arsenal FC and Manchester City) expand their knowledge of their fans, and maximise their engagement accordingly.

Job description

In this Junior Support Analyst graduate job, you will be responsible for implementing, maintaining and supporting payment solutions. Working with internal departments, third-party companies and a range of clients, you’ll be providing essential 2nd line support, resolving all payment-related queries quickly and efficiently. You’ll need to be able to work autonomously, as you'll be focusing on projects both independently and as part of a team.

Key responsibilities

In this Junior Support Analyst graduate job, your responsibilities will include:

  • Documenting critical and routine procedures as well as end user literature
  • Monitor and maintain Portal environments
  • Keeping current live clients designs up to date via inhouse software
  • Database level trouble shooting
  • Provide telephone support, email support response ensuring the support desk is covered during core business hours

Job requirements

  • A 2.1 degree from university
  • A sound technical grounding as well as attention to detail
  • Basic knowledge of HTML, CSS and SQL is advantageous
  • General understanding of web functions accessibility, usability, responsive design, cross-browser compatibility
  • Working to strict deadlines to meet client expectations
  • Excellent communication, diagnostic and troubleshooting skill
  • Someone who is keen for new experiences, responsibilities and accountability
  • All applicants must be residents in the UK and eligible to work without permit

Benefits of the job

  • A competitive starting salary of between £22,000 - £25,000
  • Internal job train and progression
  • 24 days holiday, plus bank holidays
  • Kitchen stocked with drinks, fruit and cereal
  • Lunch allowance
  • The chance to join one of the most exciting and unique tech platforms in the UK
  • The opportunity to work with some of the world’s most prestigious and high-profile sports clubs and organisations – perfect for a sports fanatic!

On the hunt for IT Support Analyst Graduate Jobs in London and want to work for a leading data platform? If you’re both technically and analytically minded, apply for this IT Support Analyst job in London today!

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