Job Listing

Junior IT Support Engineer

Salary £22,000 - £25,000
Location London, Bank
Role Support
Job Type Permanent
Size 20-50
Job overview
Our client is a leading technology services provider for the finance industry. Having been in operation for over 15 years, they are now one of the most trusted IT businesses in London; and they are now looking to hire their next graduate IT Support Engineer to join their team.

Looking for IT Support Jobs in London, and interested in a graduate career in FinTech? If you have a tech degree under your belt, and an interest in 1st-line support, apply for this brand new graduate IT Support Engineer job today.

Company profile

In this IT Support Engineer job, you will be joining a fast-growing FinTech firm based in the heart of London. Providing first-rate technical services for the finance sector, they offer outsourced technology services that give organisations new ways to focus on their growth; not the technology that supports it. Established over 15 years ago, they are now a trusted advisor and an industry focused partner, delivering solutions that drive efficiency and add value to companies across the globe.

Job description

In this Junior IT Support Engineer job, you will be working as part of the service desk, providing 1st line technical support for the company's customers. You will be dealing with traders, investors and c-suite executives from day one and so you will be highly presentable, well-spoken and able to articulate yourself clearly. You will be managing user expectations and ensuring user satisfaction for all incident resolutions, as well as completing operational checks on a rota basis. Full training is provided, having potential and a willingness to learn and develop will be paramount!

Key responsibilities

In this Graduate IT Support Engineer job, your responsibilities will include:

  • Acting as the first point of contact for clients
  • Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
  • Using the help-desk system to document problem descriptions and resolutions
  • Escalating any high priority customer issues to management
  • Occasional out of hours scheduled work reactive to business needs (paid at an enhanced overtime rate)
  • Participating in an on-call rota for out of hours incidents (once every four to six weeks)

Job requirements

  • A technology-based degree - a minimum of a 2.1 from university
  • Excellent communication skills, both written and verbal
  • Some previous work experience within customer or client services would be ideal
  • Previous experience using Windows Desktop/Desktop OS
  • An ambitious person with a drive to improve
  • Excellent admin and organisational skills

Benefits of the job

  • A competitive graduate starting salary range of between £22,000 - £25,000
  • The opportunity to develop yourself in an IT professional
  • Exposure to working closely with big finance clients across London!
  • The chance to forge a long-term career in the IT sector, becoming an experienced engineer with rapid career progression!

Looking for IT Support Graduate Jobs in London, and want to kick-start your career as a graduate IT Support Engineer in the FinTech sector. Apply now!

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Joe Goddard
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