Job Listing

Operations and Research Assistant

Salary £24,000
Location London, Farringdon
Role Operations
Job Type Permanent
Size 50-100
Job overview
In this Research and Operations Assistant graduate job, you will be joining one of Europe’s coolest financial technology startup who specialise in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured -

Looking for Research Assistant jobs and Operations Assistant graduate jobs in London, and interested in working for one of London’s fastest-growing FinTech companies? Apply to this fantastic new Operations and Research Assistant job in London today!

Company Profile

In this Operations and Research Assistant job, you will be joining one of Europe’s coolest financial technology startup who specialise in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured - envisioning a world where car insurance is possible in an entirely different way. They started out as a 6-person team in an office no bigger than a cupboard, and now are a team of over 90 and one of Europe’s fastest-growing fintech firms.

Job Description

In this Junior Operations job in London, you will be part of a best-in class team who are on the frontline of fraud prevention (which costs the car insurance industry a whopping 3 billion per year!) This role is crucial, as you’ll be the first line of defence at spotting fraudulent customers when they come on cover. You will be using your keen detective skills to work out whether the customers you are reviewing are telling the truth. Reviewing customer documents makes up a large part of this and you’ll be provided with all the tools, tips and training you will need to spot fraudulent documents. You will also be interacting with the customer (via email) as part of the investigation process.

Key Responsibilities

In this Research Executive job in London, your responsibilities will include:

  • Mitigating risk to the company by identifying new and known fraud patterns and trends
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the team
  • Analysing policies for discrepancies in policy data
  • Helping the company become more efficient by streamlining processes and introducing new technology
  • Analysing policies for discrepancies in policy data
  • Understanding, prioritising and escalating customers’ feedback and feature requests to the product team
  • Building out best-in-class processes
  • This is a brilliant starting point to enter the exciting world of Fraud - as you progress, there will be opportunities to learn more about spotting specific types of fraud (such as counter-terrorist screening, ghost broking and identity theft)

Job Requirements

  • A 1stclass degree from a top university
  • A problem-solver with a love for investigating ‘why things are the way they are’
  • Genuine interest in helping customers and preventing them from fraudsters!
  • Excellent organisational skills, and the ability to manage your time efficiently
  • Meticulous attention to detail
  • Ideally some customer focussed experience
  • Fantastic communication skills, both written and spoken
  • A passion for learning, and continuously developing your skillset

Benefits of the Job

  • A competitive starting salary of £24,000
  • stock options
  • Monthly socials and team outings
  • 33 days holiday allowance (including bank holidays)
  • Pension scheme & health insurance
  • Cycle to work scheme
  • Friday all-hands with snacks
  • Training opportunities and support

Looking for Research and Operations Assistant jobs or FinTech graduate jobs in London, and want to join a leading business in FinTech industry? If you’re interested in the environment and you want to kick-start your client services career, apply for this Research and Operations Assistant job in London today.

Discover more Operations Graduate Jobs in London and across the UK. Or find out the best way to answer common Interview Questions.

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

1529573327Isabel-Brehcist.png
Isabel Brehcist
Partner & Key Account Manager