Customer Success Executive

Looking for Customer Success jobs or Client Services roles in London, and want to make an impact at a new tech startup? Apply for this Customer Success Executive role in London today!

Company profile - Tech Startup

In this graduate Customer Success Executive job, you will be joining an innovative data visualisation platform, which visualises complicated ideas, concepts, or structures. Humans learn and work best through visual means and this product enables them to see rather than simply read or try to analyse complicated information. For example, the platform can build attractive structure diagrams representing M&A, financing, tax, trust or other complex transactions.

Their customers include law firms, accounting firms, and a host of other large financial institutions. They have grown year on year and have more than doubled in size in the past year.

Job description - Customer Success Executive

In this Customer Success Executive job, you will be responsible for relationship management with new clients, onboarding them onto the platform, providing demonstrations and representing the product. You will also keep up good relationships with clients by resolving any incoming queries via emails and calls, and relaying any technical requirements to relevant teams. This is a fantastic stepping stone in the business and you can progress very quickly in the role.

Key responsibilities - Customer Success Executive

The key responsibilities of this customer success opportunity are:

• Being the first point of contact for incoming queries, primarily over live chat, emails & calls
• Handle all requests for help with the platform and ensuring a professional and timely response
• Onboarding clients onto the software and providing learning demonstrations to new clients
• Representing the business and product with a positive attitude and the highest level of service
• Developing a foundation of knowledge in technology, LawTech and FinTech
• Completing training and development

Job requirements - Customer Success Executive

• A university degree
• Great communication skills
• Organised and able to spin many plates at once
• Rapport builder, able to build relationships quickly
• A hard-working attitude, happy to get stuck-in anywhere

Benefits of the job - Customer Success Executive

• Base salary of £23,000 - £25,000, depending on experience
• Annual week-long retreats to Miami, all expenses paid
• The chance to impact a rapidly growing start-up
• Learn from various different areas of the business
• Work directly with successful business owners and learn from them
• Great career progression and a fantastic workplace culture
• Flexible working, with remote working available

Searching for Customer Services Executive jobs or Client Success roles in London? Want to work for a fast-growing financial technology/legal technology startup? If you're an organised graduate with an interest in finance, law or tech, apply for this Graduate Customer Success Executive role in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.