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Operations Analyst - Energy

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Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

Are you on the hunt for operations graduate jobs in London, and interested in working for an ambitious FinTech startup that is shaking up the UK energy market? If you’re an organised graduate with 1 years’ commercial experience, this Operations Analyst graduate job in London could be perfect for you!

Company profile

In this Operations Analyst graduate job, you will be joining an exciting and growing FinTech startup that is disrupting the UK energy market. They are profoundly changing and improving the installation of energy efficient measures in the UK, aspiring to transform the way energy is used in homes right across the UK. With the aim to reduce household carbon emissions by 35% by 2020, they have ambitious growth plans in place for the coming year.

Job description

In this Operations Analyst graduate job, you will be joining the operations team, but will also gain exposure to other parts of the business - including product development, marketing and strategic areas such as market positioning. You will be working to grow the profile of the business, by speaking to customers, answering any questions, and improving their experience of installing in-home energy products. To excel in this role you will need to have exceptional communication skills, as you will be building and maintaining essential relationships with the installer network as well as resolving any issues that arise in an efficient and professional manner.

Due to the nature of this fast-growing startup, you will be expected to work the following hours:

Tuesday - Friday (10am - 7pm) & Saturday (9am - 5pm)

Key responsibilities

In this Operations Analyst graduate job, your responsibilities will include:

  • Communicating with customers to provide information and assistance in a timely and efficient manner
  • Establishing and maintaining relationships with key clients and customers
  • Working with other departments to implement and improve the business’ services and their delivery
  • Assisting in other departments when required
  • Working with installer partners to ensure that energy efficiency measures are fulfilled
  • Collaborating with the wider team to find and make improvements on the workings of the business
  • Providing an exceptional customer experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • At least 1 years’ commercial experience is essential
  • Outstanding written and verbal communication skills
  • A desire to deliver excellent customer service
  • A real problem-solver
  • Excellent organisational and prioritisation skills
  • A keen eye for detail – you will need to identify and implement areas of improvement within the business
  • A professional and friendly demeanour
  • A strong work ethic and a proactive approach
  • A real interest in energy and the financial sector

What else is on offer?

  • A highly competitive starting salary of 25,000
  • Amazing offices in London
  • Fantastic opportunities for professional development
  • A lively and sociable startup environment
  • The opportunity to help shape a fast-growing startup
  • Employer matched pension contributions
  • Private medical benefits

Looking for operations graduate jobs in London and have an interest in energy efficiency? If you’re a proactive graduate with exceptional interpersonal skills, apply for this Operations Analyst job in London today!

 
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Operations Analyst - FinTech

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Are you on the hunt for operations graduate jobs in London, and interested in working for a disruptive tech startup? If you’re an organised and analytical graduate with 1 years’ commercial experience, this Operations Analyst graduate job in London could be perfect for you!

Company profile

In this Operations Analyst graduate job, you will be joining an exciting and growing FinTech startup that has made it’s mark on the UK energy market. Based in London, they are transforming the way that energy is used in homes right across the UK. With the aim to reduce household carbon emissions by 35% by 2020, they have ambitious growth plans in place for the coming year – and are on the lookout for an Operations Analyst to join their team.

Job description

In this Operations Analyst graduate job, you will be joining the operations team but gaining exposure to several parts of the business - including product development, marketing and strategic areas such as market positioning. You will be working to grow the profile of the business, by speaking to customers, answering any questions, and improving their experience of installing in-home energy products. You’ll need to be a great communicator, as you will be working to build and maintain essential relationships with the installer network, and resolving any issues that arise in an efficient and professional manner.

Key responsibilities

In this Operations Analyst graduate job, your responsibilities will include:

  • Communicating with customers to provide information and assistance in a timely and efficient manner
  • Establishing and maintaining relationships with key clients and customers
  • Working with other departments to implement and improve the business’ services and their delivery
  • Assisting in other departments when required
  • Working with installer partners to ensure that energy efficiency measures are fulfilled
  • Collaborating with the wider team to find and make improvements on the workings of the business
  • Providing an exceptional customer experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • Ideally, a finance / business based degree
  • At least 1 years’ commercial experience
  • Outstanding written and verbal communication skills
  • A desire to deliver excellent customer service
  • A real problem-solver
  • Excellent organisational and prioritisation skills
  • A keen eye for detail – you will need to identify and implement areas of improvement within the business
  • A professional and friendly demeanour
  • A strong work ethic and a proactive approach
  • A real interest in energy and the financial sector

What else is on offer?

  • A highly competitive starting salary of 25,000
  • Amazing offices in London
  • Fantastic opportunities for professional development
  • A lively and sociable startup environment
  • The opportunity to help shape a fast-growing startup
  • Employer matched pension contributions
  • Private medical benefits

Looking for operations graduate jobs in London and have an interest in FinTech & energy efficiency? If you’re a proactive graduate with exceptional interpersonal skills, apply for this Operations Analyst job in London today!

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Client Services Associate - FinTech

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£20,000 - £23,000
London
Client Services

Are you looking for client services graduate jobs in London? Interested in joining a unique finance company on a mission to increase energy efficiency in the UK? Look no further – this Client Services Associate job in London could be perfect for you!

Company profile

In this Client Services Associate graduate job, you will be joining a privately-owned consumer credit company that provides its customers with the necessary funds to install energy efficiency products in their homes. Launched in 2012 as part of an initiative introduced by the government, their ambition is to reduce nationwide carbon emissions by 35% by 2020. With ambitious growth plans already in place, their aim is to become the leading platform for UK consumers within the home energy efficiency space.

Job description

In this Client Services Associate graduate job, you will be acting as the point of liaison between the company and its customers. You will be expected to take full responsibility for answering customer inquiries, responding to problems and ultimately resolving customer issues. You’ll need to hit the ground running and be ready to expand your skill set into sales support, as you will be responding to the demands of this fast-growing and ever-evolving business.

Key responsibilities

In this Client Services Associate graduate job, your responsibilities will include:

  • Managing inbound customer inquiries in a timely manner
  • Identifying customers’ needs, answering questions and providing effective solutions
  • Responding to inquiries from potential customers, resolving issues and assisting in the sales process
  • Relaying feedback to the company based on your interactions with customers

So, what are we looking for?

  • Experience of end-to-end customer support in a financial services business
  • Ideally, some use of CRM systems such as Zendesk
  • Strong verbal and written and written communication skills
  • Fantastic listening skills
  • Someone who is great at communicating online, via email and chat
  • Excellent organisation skills - you will be managing a very busy inbox and will need to manage your time and resources effectively

What else is on offer?

  • A fantastic salary of 20,000 - 23,000
  • Above statutory annual leave
  • A fantastic benefits package, including pension and healthcare schemes
  • The chance to join a vibrant, dynamic and sociable working environment

Looking for customer service jobs in London and want to join a fast-growing finance company who are making waves in the energy sector? If you’re a personable graduate with first-rate communication skills, apply for this Client Services Associate graduate job in London today!

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Business Development Executive - German Speaking

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£25,000 - £30,000
London
Sales

If you’ve been looking for sales graduate jobs in London and you’re fluent in German, we've got a great new role for you! In this Business Development Executive graduate job, you’ll be joining a highly successful tech startup, whose clients include household names like Thomas Cook, TripAdvisor and The Guardian.

Company profile

In this Business Development Executive graduate job, you will be joining a tech startup who are already well-established in the UK, France, Germany, Sweden and Spain. They have created a pioneering international payments network that rivals major debit and credit cards. Since they were created in 2010, they have already raised an astonishing $22.5 million in funding last year from some of the world’s leading investors. To help them grow their business further, they are now looking to add to their dynamic sales team – could you be their newest team member?

Job description

In this Business Development Executive graduate job, you will be utilising your German language skills and joining a leading FinTech startup. In the role, you will be working within the sales team, acting as the first point of contact for inbound prospective clients as well as reaching out to new business leads. You will need to be confident, personable, and possess first-rate German and English language skills, as you will be working as part of the London team, but helping to accelerate rapid growth within the German markets.

Key responsibilities

In this Business Development Executive graduate job, your responsibilities will include:

  • Being trained on the product so you are familiar inside and out with their technology
  • Reaching out to inbound leads from the German market as potential new clients – qualifying the lead and selling the product
  • Taking a consultative approach to calls, listening to and appreciating the requirements of German merchants
  • Passing on qualified leads to the Account Executives
  • Undertaking thorough research and identifying new leads in the German market
  • Working closely with the marketing team to send out effective email marketing campaigns that will accelerate growth in the German markets
  • Continually providing improvements to the way that business development processes are carried out

So, what are we looking for?

  • A 2.1 from a top university
  • A fluent German speaker
  • Ideally, some previous experience within a target-driven environment
  • Some customer-facing experience is crucial
  • An understanding and appreciation of technology and startup environments
  • A real drive to succeed and develop your career
  • A fantastic communicator, both written and verbal
  • An entrepreneurial spirit (e.g. founder of a business / previous self-employment)
  • A proactive person who kept themselves busy during university with extra-curricular activities or internships
  • Demonstrable interest or previous experience in technology, SaaS or payments

What else is on offer?

  • A highly competitive starting salary of between 25,000 - 30,000 (+ 5000 bonus)
  • Generous commission scheme
  • Bi-weekly and monthly team lunches and nights out
  • A fully stocked fridge
  • A personal Macbook Air
  • Amazing offices in Central London
  • The chance to join a fast-growing FinTech startup in the midst of rapid growth
  • Rapid career progression and development opportunities

Looking for sales jobs in London and want to join a top FinTech startup? If you’re an ambitious graduate with faultless German language skills, apply for this Business Development Executive job in London today!

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