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Client Services Executive

£25,500 (OTE £30k)
London, Hammersmith

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Gillian Vevers

I work as a Recruitment Consultant, primarily on Banking & Finance graduate jobs, Executive Search & Recruitment jobs, and graduate jobs in the healthcare sector.

My area of expertise

As a Recruitment Consultant, I specialise in more corporate roles - including research, finance and project manager graduate jobs, across a few different sectors. Breaking the mould within the corporate realm, we focus on anything from sales jobs at tech companies to client services jobs at fast-growing FinTech startups.

Why I chose to work at Give A Grad A Go

Throughout my education, I've always been drawn to pursuing new opportunities. I applied directly to Give A Grad A Go, and during my interview I met members from several different teams. It was the warm welcome and engaging personalities of the people at Give A Grad A Go that made me certain that this was an environment I wanted to be a part of!

The worst job I've had

I’ve always been very fortunate in the work I have undertaken - I really can’t say I’ve ever had a bad job!

Looking for client services graduate jobs in London and want to begin your graduate career at a leading FinTech business? This pioneering platform have already enabled thousands of small businesses to grow, and having secured 57.5m in funding last year, they’re now on the lookout for a Client Services Executive to join their team.

Company profile

In this Client Services Executive graduate job, you will be joining a FinTech company who provide flexible funding to help small businesses with their cash-flow. Over the course of the last 11 years, they have expanded at a remarkable rate, and with an 80-strong team split between London and Nottingham, this growth is showing no signs of slowing down! With a lively and collaborate working environment, and a benefits package to rival any, don’t miss out on your chance to join one of the UK’s most impressive financial technology businesses.

Job description

In this Client Services Executive graduate job, you will be responsible for building and maintaining excellent relationships with a wide range of clients. You will be working with an already established client base, to manage their customer journey in the most efficient way possible whilst providing excellent customer service. You will need excellent communication skills as you work with clients across a range of platforms, including telephone, email, and live web chat. You will also need a keen eye for detail, as you make sure financial applications have all the right documentation attached and uploaded. This is a brand new role for the company, and they are looking for an ambitious graduate to take on this exciting opportunity!

Please note: This is a 12 month fixed-term contract. There may be potential for the role to develop after this time period, however this will be subject to review.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Managing the client journey, from sign up to receiving funding
  • Establishing and maintaining excellent client relations
  • Delivering an exceptionally accurate and high standard of customer care and satisfaction
  • Engaging with clients across a variety of different channels, including telephone, email, live chat
  • Ensuring that all documentation is complete, up to date, and carrying out legal documentation drafting
  • Inputting data accurately and in a time efficient manner
  • Working collaboratively with other departments to ensure that each customer’s journey is efficient
  • Feeding back to the business with suggestions for process improvement and optimization, having a hands on impact on the development of the business!

So, what are we looking for?

  • A minimum of a 2.1 from university
  • Previous experience in a customer-facing or sales role would be desirable
  • Excellent communication and relationship building skills
  • An interest in the FinTech industry
  • A proactive work ethic with the ability to work under pressure in a fast-paced environment
  • A natural rapport builder, with excellent communication skills and a passion for helping others
  • A self-starter who is also self-motivated to succeed and to meet targets
  • An ambitious and driven graduate who will seek out opportunities for personal growth and development
  • High attention to detail
  • Strong numerical ability
  • Excellent organizational skills and self-management abilities
  • A team player who enjoys working in a collaborative environment

What else is on offer?

  • A great starting salary of 25,500 with OTE of 30,600
  • Medical and life insurance
  • 25 days annual holiday, with an extra 3 days holiday to cover the Christmas period
  • Holiday purchase scheme
  • Pension scheme
  • Various salary sacrifice schemes, including cycle to work
  • Company wellness programmes
  • Team away days and regular company socials
  • Relaxed dress code
  • Free refreshments and breakfast

Are you looking for FinTech jobs in London, and interested in working in a challenging client services role? If you’re a proactive graduate with a knack for relationship-building and operational tasks, apply for this Client Services Executive graduate job in London today.

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