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Client Services Executive - FinTech

£22,000
London, Angel

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Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Looking for client services graduate jobs in London, and want to kick-start your graduate career at a top mobile banking app?

Company profile

In this Client Services Executive graduate job, you will be joining one of the most innovative FinTech companies in London. Building a product which puts the customer first, they are transforming the way that people spend, send and save money, with an app that allows users to manage their funds efficiently. Having just received huge investment, they have big plans to develop the business - so this is the ideal time to join their dynamic team.

Job description

In this Client Services Executive graduate job, you will be acting as both the face of the company and the gateway to the business. It will be your responsibility to provide quick and efficient help to clients, and be the first point of contact for any queries they may have. As well as learning about all aspects of how different payment systems work, you will need to be highly personable and affable, as you’ll be expected to take a positive approach to ironing out any issues with the service.

Please note to move forward with this opportunity you must be able to attend the assessment day on Friday 29th March.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Providing hands-on advice to any questions from clients with positivity
  • Explaining things clearly and quickly through email, in-app chat or via phone
  • Suggesting any improvements to their operations processes and procedures
  • Understanding what their client base really want from the product
  • Taking on board all relevant feedback regarding features and relaying it to the product team
  • Attending weekly branding meetings, and suggesting ways that the company can be ‘more on brand’

So, what are we looking for?

  • A 2.1 degree from a Russell Group university
  • Above all, a fantastic communicator with flawless written and spoken English
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • A friendly, incredibly organised and positive person
  • A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)

What else is on offer?

  • A great starting salary of 22,000
  • Young, fun and friendly offices with a diverse workforce and a busy social calendar
  • The chance to join an ever-expanding and highly successful FinTech business
  • Rapid progression and the opportunity to define your own role and area of specialism
  • An office where one-to-ones are encouraged and the door is always open to receive advice from senior management

Looking for FinTech graduate jobs and want to work in client services? If you’re a personable graduate with an interest in mobile technology, don’t miss out on this Client Services Executive graduate job in London today!

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