Job Listing

Client Services Executive - FinTech

Salary £25,000 - £27,000
Location London, Waterloo
Industry FinTech
Job Type Permanent
Size Under 20
Job overview
In this Client Services Executive graduate job, you'll be working for a VC backed FinTech company, who support the UK's fastest growing SMEs with their financial management services.

Looking for Client Success jobs in London and keen to work for a company within the Financial Technology industry? Apply for this Client Services Executive job today!

Company profile

In this Client Services Executive graduate job, you'll be working for a VC-backed FinTech company, who support the UK’s fastest growing SMEs with their financial management services. Their vast range of products include company cards, expenses, invoices and budget management. Now recognised as a future market leader, they are looking to add to their incredible team in Waterloo.

Job description

As a graduate Client Services Executive, you will be at the heart of a fast growing business. You will be reporting to the CEO, and will be responsible for ensuring an excellent client experience. You will take ownership of the customer experience, implementing best practice guidelines along the way. You will need excellent time management and prioritisation skills in order to tackle an array of tasks – from putting together webinars, to getting clients set-up with product trials. You will be the first on the team, so you’ll need to be a confident self-starter and can make this role your own!

Key responsibilities

In this Client Services Executive opportunity for graduates, your responsibilities will include:

  • Project managing onboarding of key clients, ensuring a seamless onboarding experience for all customers
  • Providing first line support to any existing clients
  • Guiding clients through KYB Compliance processes and ensuring regulations are adhered to
  • Creating relevant ‘best practice’ documentation to distribute with the wider business
  • Assisting in the pre-sales process, to ensure a seamless handover between sales and client success
  • Monitoring and tracking transactions and payments for key clients
  • Training clients on new product features through webinars and conference calls
  • Suggesting improvements to internal processes as and when required
  • Involved in the hiring process as the team continues to expand and grow

Job requirements

For this Junior Client Services role, you'll need:

  • A 2.1 from a top university (Russell group preferred)
  • Some commercial experience working with clients or customers
  • To be tech savvy - you'll enjoy learning how to use new programmes
  • To enjoy working in a fast-paced environment where no day is exactly the same!
  • A genuine interest in FinTech
  • A natural communicator who is great at talking to anyone and everyone

Benefits of the job

  • A high graduate starting salary of £25,000
  • Equity in the business
  • Autonomy from day one, it’s a flat structure and the CEO wants to hear your voice!
  • Great centrally located offices in London

If you're looking for graduate Client Success jobs in London and have a 2.1 degree from a top University, apply for this graduate Client Services job in London today!

Discover more graduate FinTech jobs in London and across the UK. Or find out the best way to answer common Interview Questions.

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Isabel Brehcist
Partner & Key Account Manager