Job Listing

Client Services Executive - FinTech

Salary £25,000 - £27,000
Location London, Waterloo
Industry FinTech
Job Type Permanent
Size Under 20
Job overview
Our client is a Venture-Capital backed FinTech company, who help startups and SME's manage their finances! They're looking for a Client Services Executive to join their growing team in London.

Looking for Client Services or FinTech Graduate Jobs in London and keen to work for a company within the Financial Technology industry? If so, apply for this new graduate Client Services Executive job in London today.

Company profile

In this Client Services Executive graduate job, you'll be working for a VC-backed FinTech company, who support the UK’s fastest growing SMEs with their financial management services. Their vast range of products include company cards, expenses, invoices and budget management. Now recognised as a future market leader, they are looking to add to their incredible team in Waterloo.

Job description

As a Client Services Executive, you will be at the heart of a fast-growing business, who work across industries ranging from marketing to recruitment. You will be reporting to the CEO, and will be responsible for ensuring an excellent client experience; taking ownership of the customer experience, and implementing best practice guidelines along the way. You will need excellent time management and prioritisation skills in order to tackle an array of tasks; from putting together webinars, to getting clients set-up with product trials. You will be the first on the team, so you’ll need to be a confident self-starter and can make this role your own!

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Project managing onboarding of key clients, ensuring a seamless onboarding experience for all customers
  • Providing first line support to any existing clients
  • Creating relevant ‘best practice’ documentation to distribute with the wider business
  • Assisting in the pre-sales process, to ensure a seamless handover between sales and client success
  • Monitoring and tracking transactions and payments for key clients
  • Training clients on new product features through webinars and conference calls
  • Suggesting improvements to internal processes as and when required
  • Involved in the hiring process as the team continues to expand and grow

Job requirements

For this Client Services role, you'll need:

  • A 2.1 from a top university
  • Some commercial experience working with clients or customers
  • To be tech savvy - you'll enjoy learning how to use new programmes
  • To enjoy working in a fast-paced environment where no day is exactly the same!
  • A genuine interest in FinTech
  • A natural communicator who is great at talking to anyone and everyone

Benefits of the job

  • A high graduate starting salary of between £25,000 - £27,000
  • Equity in the business
  • Autonomy from day one, it’s a flat structure and the CEO wants to hear your voice!
  • Great centrally located offices in London

If you're applying for graduate Client Services Jobs in London and have a 2.1 degree from a top university? If you're a proactive and ambitious graduate with an interest in FinTech, apply for this graduate Client Services Executive job in London today!

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Isabel Brehcist
Key Account Manager