Job Listing

Client Services Executive - FinTech

Salary £22,500
Location London, Old Street
Industry FinTech
Job Type Permanent
Job overview
Client Services Executive - FinTech

An innovative FinTech company are looking to hire a graduate Client Services Executive to join their team. If you're interested in FinTech Graduate Jobs in London, apply today.

Company profile

In this Client Services Executive job, you will be joining a forward-thinking credit comparison company, who are one of the biggest and most exciting FinTech companies in the UK. Since launching in 2009, they have been challenging established financial institutions to make the process of getting credit fairer and more effective for everyone. Having already helped millions of UK customers save money, they are continuing to grow at a remarkable rate – with the intention to improve the credit score of 5 million people in the UK by 2023!

Job description

In this Client Services Executive job, you will be responsible for a range of crucial functions within the business. This fast-paced and challenging role will involve you responding to client queries, escalating issues to management, and promoting the product across a range of platforms – and will have the scope to move into a management position in time. It’s essential that you are both professional and highly personable, as you’ll be dealing with a real range of people in your day-to-day role – including customers, Heads of Departments and other internal teams.

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Managing client queries on transactions via email and phone
  • Escalating issues to Heads of Departments and the management team where required, in an effective and timely manner
  • Communicating and coordinating with internal departments to resolve requests, and keeping track of queries with third party involvement
  • Accurately identifying and assessing customers’ needs to achieve satisfaction
  • Working closely with the Customer Success Manager to maintain the company’s reputation across various platforms (TrustPilot, Twitter, Facebook)
  • Keeping accurate records of discussions or correspondence with customers, and sharing your findings with internal stakeholders

Job requirements

  • A 2.1 from university
  • Previous customer-facing experience would be ideal - either directly in customer service or in front of house role
  • Someone who is tech-savvy – you’ll need to be proficient in Microsoft Office
  • A team player who can adapt to a fast-paced and changing environment
  • Highly disciplined, self-motivated, and service delivery focused – you’ll need to always be willing to go the extra mile

Benefits of the job

  • A great starting salary of 22,500
  • 25 days annual leave (plus 8 days bank holidays)
  • Two days per year (paid) for charity volunteering
  • Health insurance or gym membership
  • Two annual company social days plus a regular social calendar including quarterly team socials
  • Football / badminton at lunchtime
  • Beers and table tennis on Friday afternoons

Looking for FinTech graduate jobs in London and want to work in client services? If you’re personable and dynamic, with an interest in finance and tech, apply for this Client Services Executive job in London today!

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Joe Goddard
Senior Recruitment Consultant