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Client Services Executive - FinTech

£24,000
London, Whitechapel

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Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Are you interested in client services graduate jobs in London? One of London’s fastest-growing FinTech companies are on the hunt for a graduate Client Services Executive.

Company profile

In this Client Services Executive graduate job, you will be joining a fast growing financial technology startup who specialise in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured – envisioning a world where car insurance is possible in an entirely different way. You’d be joining a close-knit team that have worked at billion dollar FinTech firms such as Transferwise & Monzo, and larger insurers such as Admiral and Zurich.

Job description

In this Client Services Executive graduate job, you will be liaising directly and honestly with customers, developing a deep understanding of what customers really want. You will be ensuring that every interaction a client has with the platform is enjoyable, acting as the voice for customer centricity and a voice for automation. As the front-line voice and face of the company, you will be responsible for streamlining process to increase internal and external efficiency.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Liaising directly with customers to develop a deeper understanding of what international communities really want from a fairer, tech insurer
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the team
  • Helping the company become more efficient by streamlining processes and introducing new technology
  • Understanding, prioritising and escalating customers’ feedback and feature requests to the product team
  • Ensuring the team are consistently customer-focused and fixated on building the best digital insurer in the world!

Job requirements

  • A 2.1 or above from a good university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • A passion for startups and technology
  • Adventurous and want to grow with a fast-paced company
  • Experience living in a foreign country would be a plus!
  • Someone with a solutions-based approach to problems

Benefits of the job

  • A competitive starting salary of 24,000
  • Generous stock options
  • Opportunities to work from home
  • Monthly socials and team outings
  • 32 days holiday allowance (including bank holidays)
  • Pension scheme & health insurance
  • Cycle to work scheme
  • Free kindle with unlimited books
  • Friday all-hands with snacks
  • Training opportunities and support
  • Fruit, snacks and soft drinks in the office

Looking for client services executive jobs and want to join a leading business in FinTech industry? If you’re interested in the environment and you want to kick-start your client services career, apply for this Client Services Executive graduate job in London today!

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