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Client Services Executive - FinTech

£24,000
London, Whitechapel

PLEASE CONTACT

Elise Bresler

I'm a Recruitment Consultant, so my role involves matching talented candidates with exciting companies looking to hire graduates.

My area of expertise

I work predominantly in the Creative & Design and Fashion sectors. In my time as a Consultant so far, I've had the opportunity to work with a number of great companies in these industries - including one of the largest beauty companies in the UK - helping them hire the very best junior talent.

Why I chose to work at Give A Grad A Go

I first heard about Give A Grad A Go through a friend, who recommended applying for graduate jobs through them. When I arrived to meet the team and discuss potential job opportunities, I was struck by how friendly and dedicated everyone was, and was completely drawn to the company culture. Although I had never considered it before, I knew that recruitment would play to my strengths as I love talking to people and finding out about their journeys. I also get the opportunity to work across a huge array of roles, which means that no day is ever the same!

The worst job I've had

Before this job, I worked at a corporate PR agency within the Real Estate sector. The company was very set in its ways, not sure if its something I would like to do again!

Looking for client services graduate jobs in London, and interested in working for one of London’s fastest-growing FinTech companies?

Company profile

In this Client Services Executive graduate job, you will be joining a fast growing financial technology startup who specialise in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured – envisioning a world where car insurance is possible in an entirely different way. You’d be joining a close-knit team that have worked at billion dollar FinTech firms such as Transferwise & Monzo, and larger insurers such as Admiral and Zurich.

Job description

In this Client Services Executive graduate job, you will be liaising directly and honestly with customers, developing a deep understanding of what customers really want. You will be ensuring that every interaction a client has with the platform is enjoyable, acting as the voice for customer centricity and a voice for automation. As the front-line voice and face of the company, you will be responsible for streamlining process to increase internal and external efficiency.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Liaising directly with customers to develop a deeper understanding of what international communities really want from a fairer, tech insurer
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the team
  • Helping the company become more efficient by streamlining processes and introducing new technology
  • Understanding, prioritising and escalating customers’ feedback and feature requests to the product team
  • Ensuring the team are consistently customer-focused and fixated on building the best digital insurer in the world!

So, what are we looking for?

  • A 2.1 or above from a good university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • A passion for startups and technology
  • Adventurous and want to grow with a fast-paced company
  • Experience living in a foreign country would be a plus!
  • Someone with a solutions-based approach to problems

What else is on offer?

  • A competitive starting salary of 24,000
  • Generous stock options
  • Opportunities to work from home
  • Monthly socials and team outings
  • 32 days holiday allowance (including bank holidays)
  • Pension scheme & health insurance
  • Cycle to work scheme
  • Free kindle with unlimited books
  • Friday all-hands with snacks
  • Training opportunities and support
  • Fruit, snacks and soft drinks in the office

Looking for client services executive jobs and want to join a leading business in FinTech industry? If you’re interested in the environment and you want to kick-start your client services career, apply for this Client Services Executive graduate job in London today!

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R&D Consultant

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£25,000 - £35,000
London
Analyst

Looking for R&D Consultant jobs in London and want to join a fast-growing FinTech startup?

Company profile

In this R&D Consultant job, you will be joining a fast-growing startup that helps some of the UK’s most forward-thinking tech companies make the most of government funding schemes. Over the last 8 years, they have raised over 75 million for over 600 companies, maintaining a 100% success rate across the board. As the company continues to grow, they are now looking to find a personable and organised R&D consultant to join their team.

Job description

In this R&D Consultant job, you will be expected to quickly gain a deep understanding of various funding schemes, and get stuck in helping clients to get the best out of the service on offer. You will experience real freedom at work and help exciting companies get funding for their tech with full support towards CIMA qualification. You will need to be both good with clients as well as having a love for crunching numbers behind the scenes. If you have passion for technology, a good head for figures and a love of learning then you could help hundreds of companies a year bring the future closer. A real passion for technology is a must - as you will be concentrating on gaining an in-depth knowledge of your tech clients and how they can expand.

Key responsibilities

In this R&D Consultant job, your responsibilities will include:

  • Liaising with the most innovative software startups and scale ups in the UK
  • Gaining a deep understanding of funding schemes and government funding options
  • Studying for CIMA qualification, with support of the company
  • Liaising with founders and directors of tech-startups to understand their technology advancements and funding challenges
  • Learning about accounting principles and how HMRC’s R&D Tax Credits scheme works
  • Researching the market and keeping up to date with industry trends
  • Liaising with clients face-to-face, over the phone and in-person
  • Producing spreadsheets and written reports in a timely manner

So, what are we looking for?

  • A university degree, ideally in a finance-based or accounting degree
  • Part-qualified CIMA is desirable, or already working towards CIMA
  • At least 2 years’ experience post university within B2B client relations
  • Previous experience within a technology startup is desirable
  • A strong rapport-builder with excellent verbal and written communication skills
  • A confident, independent self-starter who loves finding new ways of engaging clients
  • Confidence working with minimal supervision
  • Excellent organisational skills - you must be able to efficiently work across multiple projects
  • Experience with negotiations and contract management

What else is on offer?

  • A highly competitive starting salary of between 25,000 - 35,000
  • A flexible approach to work - while this role will require you to attend face to face meetings, your time outside of those meetings can be as remote as you like
  • You can take up to 6 weeks as holiday each year
  • The chance to work with some of the coolest and most innovative technology startups around

Looking for R&D Consultant jobs in London and want to join an exciting FinTech startup? If you’re a proactive graduate with great communication skills, apply for this R&D Consultant job in London today!

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Client Services Executive - FinTech

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£23,000 - £28,000
London
Client Services

Looking for client services graduate jobs in London, and want to work for a financial startup in the midst of rapid growth?

Company profile

In this Client Services Executive graduate job, you will be joining a rapidly growing startup, operating within the finance sector. They are transforming the way people that view payday loans, with an online platform that allows users to manage and repay their loans efficiently and transparently, thus promoting responsible lending. Any loans granted are made with their own money, allowing them to review and transfer loans within 15 minutes of your application being approved. It’s no wonder they have 4* on TrustPilot!

Job description

In this Client Services Executive graduate job, you will be supporting the customer service team by analysing and solving escalated problems. You’ll be learning the details of payment processes, and how their service works to set them apart from competitors. You will be responsible for managing a wide range of customer requests relating to application and repayment issues, while following collections procedures and liaising with debt management companies, so will need to have a skill for problem solving and providing solutions.

Please note: This role requires 4 weekend days per month (weekdays will be given in lieu).

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Liaising with existing and prospective customers requests and arranging repayment plans in a timely and efficient manner
  • Using live chat, email, and occasionally telephone conversations to resolve issues
  • Completing banking activities on behalf of customers
  • Providing solutions to payment-based problems or questions
  • Taking ownership of problems and being accountable for customer cases
  • Developing a sound knowledge of Financial Conduct Authority (FCA) processes
  • Ensuring a customer-centric approach to work at all times
  • Proactively identifying areas for development to continuously improve the product
  • During quiet periods you will have the opportunity to work on projects such as blog and content creation, social media content, SEO website content while learning about Google Analytics / AdWords

So, what are we looking for?

  • A 2.1 degree from a Russell Group university
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • Excellent organisational skills, and the ability to manage your time efficiently
  • Meticulous attention to detail
  • Strong numerical abilities
  • Fantastic communication skills, both written and spoken
  • A passion for learning, and continuously developing your skillset
  • A cheerful, intelligent, fast learner who will show initiative and be a self-starter

What else is on offer?

  • A great starting salary of 23,000 - 28,000
  • A vibrant office space with a diverse workforce and the opportunity to make a direct impact in the current team
  • Joining a four person team in creating new ideas, taking them to completion and having a tangible impact where you see the results of the work you put in
  • The opportunity to learn and develop skills within marketing alongside your responsibilities
  • 25 days holiday (not including bank holidays)

Looking for FinTech graduate jobs and want to use your logic and problem solving skills? If you’re a personable graduate with a keen interest within FinTech, apply to this Client Services Executive job in London today!

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Junior Risk Analyst

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£23,000 - £28,000
London
Analyst

Looking for risk analyst graduate jobs in London and want to join one of London’s fastest growing FinTech startups?

Company profile

In this Junior Risk Analyst graduate job, you will be joining a highly successful tech startup, whose clients include the likes of Thomas Cook, TripAdvisor and The Guardian. As one of the largest FinTech companies in London, they process 3 billion worth of transactions for over 40,000 businesses in the UK and across several European countries. Since they were created in 2010, they have already raised an astonishing $22.5 million in funding from some of the world’s leading investors!

Job description

In this Junior Risk Analyst graduate job, you will be joining the company’s operations team, and working closely with their close-knit support team. Your primary objective will be to ensure that the company is compliant with their regulatory requirements, whilst also helping their customers get up to speed with the product as soon as possible. You’ll be working as part of a small-close-knit team, conducting risk analysis and financial fraud investigations – so it’s essential that you are an ambitious and adaptable team player.

Key responsibilities

In this Junior Risk Analyst graduate job, your responsibilities will include:

  • Communicating with clients via email and telephone
  • Reviewing the risk alert queue and identifying high risk transactions
  • Using the in-house systems to assess risk and protect their customers
  • Carrying out qualitative and quantitative assessments of accounts and transaction data
  • Identify improvements to prevent fraudulent activities
  • Building and maintaining relationships with compliance, legal and support members of the community

So, what are we looking for?

  • Top academics, with a minimum of a 2.1 ideally in a relevant subject (e.g. Law)
  • 1 years’ previous legal experience would be desirable
  • A real passion for the FinTech industry and protecting the company against fraud and risk
  • It would be advantageous if you have the ability to read and interpret credit bureau reports and corporate financial statements
  • A fast learner who can understand complex information and share it in a simple format
  • Really well versed with Microsoft Office, especially Excel
  • Incredible organisation skills with excellent attention to detail
  • A confident communicator, both written and verbal with flawless command of English
  • A team player who enjoys collaborating with others
  • A problem solver who will enjoy making processes more efficient

What else is on offer?

  • Expert training from day one
  • The chance to join a highly successful FinTech team with huge plans for growth
  • Bi-weekly and monthly team lunches and nights out
  • Excellent coffee and fully stocked fridges
  • Amazing open plan offices in a great location in Central London

Looking for risk analyst jobs and interested in law and compliance? If you’re looking to work in the FinTech sector and join a fast-growing tech startup, apply for this Junior Risk Analyst graduate job in London today!

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