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Client Services Associate - FinTech
As a Key Account Manager, I work with graduates who are looking to break into the Banking & Finance or FinTech sphere. I do also work with the odd luxury travel client too - my favourite being the agency that planned Will and Kate's honeymoon!
My area of expertise
I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.Why I chose to work at Give A Grad A Go
I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.The worst job I've had
My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before.Looking for client services graduate jobs in London, and want to join a fast-growing FinTech company who specialise in alternative finance? One of the industry’s breakout startups are on the lookout for a Client Services Associate to join their London team.
Company profile
In this Client Services Associate graduate job, you will be joining a unique FinTech company who have been featured in the likes of The Times, Business Insider and TechCrunch. Based in London, their ground breaking platform was created with the vision of a truly fair approach to money; using the latest technology to help revolutionise the financial landscape for both consumers and businesses.
Job description
In this Client Services Associate graduate job, you will be responsible for providing immediate help to clients and being the first point of contact for any queries. You will quickly make a name for yourself and the company by offering a remarkable support experience; tasked with ensuring client engagement as well as nurturing existing relationships. You will need to be personable, proactive, and have a keen interest in finance and tech, as you will be working in a dynamic environment where you’ll be working closely with the company’s prestigious clients.
Key responsibilities
In this Client Services Associate graduate job, your responsibilities will include:
- Responding to client queries via phone, live chat and emails, in a timely and effective manner
- Taking ownership of client relationships, delivering stellar customer care and value to all customers in a fast-paced, and regulated environment
- Identifying and delivering solutions to exceed customer expectations
- Engaging customers at every interaction to nurture customer relationships and leads
- Expanding sector knowledge constantly
So, what are we looking for?
- A 2.1 degree from a Russell Group university
- Fluency in at least one other language
- Above all, a fantastic communicator with flawless written and spoken English
- A problem-solver with the ability to explain things clearly to clients
- A real passion for fintech and the ability to navigate around social networks with ease
- A friendly, incredibly organised and positive person
- A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)
- The ability to be resilient when communicating with high net worth individuals
What else is on offer?
- A competitive starting salary of 23,000
- An exciting opportunity to help build a company at a time of high growth
- The chance to work in the exciting world of financial technology
Looking for FinTech graduate jobs in London, and want to join one of the fastest-growing startups in the city? If you’re proactive and personable, apply for this Client Services Associate job in London today.
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MORE JOBS LIKE THIS
Client Services Executive - FinTech
Looking for client services graduate jobs in London, and want to work for a forward-thinking alternative banking app? This market-leading FinTech company are on the lookout for a Client Services Executive to join their growing team.
Company profile
In this Client Services Executive graduate job, you will be joining an exciting FinTech company who want to change the way we bank. They want to put the customers financial interest at the heart of everything they do; putting the ‘fin’ back in ‘FinTech’. With lots of funding and beautiful offices in central London, they are looking for a fantastic graduate to join their dynamic and close-knit team.
Job description
In this Client Services Executive graduate job, you will learn about the evolution of the product from the ground up. You will also represent the company on the phone, in chat and on various social channels. It will be your responsibility to provide quick and efficient help to clients, and be the first point of contact for any issues or queries. You will need to be proactive and highly adaptable, as you will be instrumental in developing the voice of a brand!
Key responsibilities
In this Client Services Executive graduate job, your responsibilities will include:
- Providing hands-on advice to any questions from clients
- Explaining things clearly and quickly through email, in-app chat or via phone
- Suggesting any improvements to their operations processes and procedures
- Understanding what their client base really want from the product
- Taking on board all relevant feedback regarding features and relaying it to the product team
- Attending weekly branding meetings, and suggesting ways that the company can be more 'on brand’
So, what are we looking for?
- A 2.1 degree from a top 20 university
- Above all, a fantastic communicator with flawless written and spoken English
- A problem-solver with the ability to explain things clearly to clients
- A real passion for technology and the ability to navigate around social networks with ease
- A friendly, incredibly organised and positive person
- A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)
What else is on offer?
- A great starting salary of 23,000
- The ability to move sideways and upwards, as you wish
- Incredible offices – free beer on tap and a beautiful rooftop
- The chance to make a real impact on day one
Looking for FinTech graduate jobs and want to work in client services? If you’re a personable graduate with an interest in mobile technology, don’t miss out on this Client Services Executive job in London today!
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Compliance Officer
Looking for FinTech jobs and interested in compliance? This global FinTech company are on the lookout for a graduate Compliance Officer to join their fantastic London team.
Company profile
In this Compliance Officer graduate job, you will be joining a market-leading FinTech company based in London. Established in 2011, their innovative software is trusted by over 40,000 businesses worldwide; including HM Government, Thomas Cook and The Guardian. With a global payment platform that now processes over 1 billion per year, they are one of the best known financial technology companies in the world!
Job description
In this Compliance Officer graduate job, you will be joining the company’s compliance operations team. You will be key to ensuring the verification of all new clients on a global scale, as well as playing a role in customer onboarding decisions, customer experience, and due diligence checks. You will need to have some experience in a customer-focused role; as although a lot of your job will involve research and investigation, you will also be required to communicate with a number of new clients and play a key role in their onboarding.
Key responsibilities
In this Compliance Officer job, your responsibilities will include:
- Reviewing new customer documentation and making decisions during the onboarding process
- Identifying and resolving alerts after their PEPs and Sanctions screening process
- Communicating with new clients throughout the onboarding process ensuring excellent customer service throughout
- Carrying out due diligence checks
- Reviewing the customer experience constantly so that they are working as efficiently as possible
- Being part of the compliance team that identifies and investigates any suspicious activity
Please note: This is a full-time position based in the Central London office. During training, hours are 9am-6pm. On completion of training expected hours are 2pm-11pm. However, this may be subject to change and you could be required to work a mix of spread out day and evening shifts.
So, what are we looking for?
- A 2.1 degree from a top university
- A real passion for the FinTech industry and anti-money laundering / counter-terrorist financing
- Any experience in a customer facing role is important
- An inquisitive mind!
- Incredible organisation skills with excellent attention to detail
- Strong analytical skills
- A confident communicator, both written and verbal
- A team player who enjoys collaborating with others
- A problem solver who will enjoy making processes more efficient
- Additional languages are a bonus – French, German or Spanish
What else is on offer?
- A great starting salary of 25,000
- Generous holiday allowance
- Expert training from day one
- The chance to join a highly successful FinTech team with huge plans for growth
- Private health insurance & private pension scheme
- Yoga, football and basketball
- Training budget for your development
- Bi-weekly and monthly team lunches and nights out
- Excellent coffee and fully stocked fridges
- Amazing open plan offices in a great location in Central London
Looking for FinTech graduate jobs in London and interested in compliance & law? If you’re a good communicator with strong analytical skills, apply for this Compliance Officer job today.
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Business Development Executive - FinTech
Looking for sales graduate jobs in London and interested in working for an innovative FinTech startup? This impressive lead generation business are rapidly expanding, and are looking to grow their team – could you be their next Business Development Executive?
Company profile
In this Business Development Executive graduate job, you will be joining a rapidly expanding startup, that has experienced 80% growth year on year for three consecutive years! They focus on providing millions of data points and information on private companies and the people behind them. Their pioneering tech platform has already made its mark within their field and they have over 400 clients including Currencies Direct, TransferWise, KPMG, Smart Pension, Zipcar and Santander. With unprecedented consecutive growth, they are now on the lookout for an enthusiastic, driven and motivated Business Development Executive to join their sales team.
Job description
In this Business Development Executive graduate job, you will be joining the sales team, with the aim of maintaining the strong growth of the business. You will be at the forefront of commercial efforts, where your hard-work, grit and hustle will have a direct impact on revenue. You will need to be determined, motivated and resilient as you will be qualifying inbound leads, engaging with prospective clients and developing your pitching style. You will also be expected to take charge of your own lead generation campaigns, in order to introduce the innovative solutions that adds tangible value to clients.
Key responsibilities
In this Business Development Executive graduate job, your responsibilities will include:
- Bringing on new business and signing up new clients to their platform
- Handling inbound queries, qualifying and being the first point of contact via email and phone
- Carrying out research into relevant markets and building up your own list of outbound relevant leads
- Managing the lead pipeline/lead generation to ensure consistent prospective leads
- working with Business Development Manager to book in meetings for product demonstrations
- Owning email campaigns and LinkedIn research for new business
- Developing your pitch structure – being able to uncover prospective clients needs and introduce an innovative solution that adds tangible value
So what are we looking for?
- A highly driven graduate, ideally with a minimum degree result of a 2.1
- Minimum 6 months’ experience in Business Development, Recruitment or Sales based role
- Exceptional communication skills, both written and verbal
- A passion for FinTech or SaaS platforms
- Grit, determinisation and a hustle mentality
- A Self-motivated person who thrives in a start-up environment
- Someone who is highly target-driven and possess a results-orientated work ethic
- A creative mindset and keen to explore innovative ways to bring on new business
What else is on offer?
- A great starting salary of 26,000 - 30,000 + (45k OTE)
- The opportunity to join an innovative startup and make a real impact on their continued growth
- working with a continually evolving, adapting and developing tech platform
- 32 days holiday per year, including bank and public holidays, along with a Christmas and New Year's break
- Free lunch on a Friday
- Unlimited free tea and coffee
- Breakfast provided
- Internal and external training with a focus on personal and professional development – access to your own personal development budget, which can be put towards courses, conferences, classes, and more
Looking for sales graduate jobs in London, and interested in joining a fast-growing FinTech platform? If you’re ambitious and proactive, with a flair for sales, apply for this Business Development Executive graduate job in London today!
