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Client Services Associate - FinTech

£20,000 - £23,000

PLEASE CONTACT

Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

Are you looking for client services graduate jobs in London? Interested in joining a unique finance company on a mission to increase energy efficiency in the UK? Look no further – this Client Services Associate job in London could be perfect for you!

Company profile

In this Client Services Associate graduate job, you will be joining a privately-owned consumer credit company that provides its customers with the necessary funds to install energy efficiency products in their homes. Launched in 2012 as part of an initiative introduced by the government, their ambition is to reduce nationwide carbon emissions by 35% by 2020. With ambitious growth plans already in place, their aim is to become the leading platform for UK consumers within the home energy efficiency space.

Job description

In this Client Services Associate graduate job, you will be acting as the point of liaison between the company and its customers. You will be expected to take full responsibility for answering customer inquiries, responding to problems and ultimately resolving customer issues. You’ll need to hit the ground running and be ready to expand your skill set into sales support, as you will be responding to the demands of this fast-growing and ever-evolving business.

Key responsibilities

In this Client Services Associate graduate job, your responsibilities will include:

  • Managing inbound customer inquiries in a timely manner
  • Identifying customers’ needs, answering questions and providing effective solutions
  • Responding to inquiries from potential customers, resolving issues and assisting in the sales process
  • Relaying feedback to the company based on your interactions with customers

So, what are we looking for?

  • Experience of end-to-end customer support in a financial services business
  • Ideally, some use of CRM systems such as Zendesk
  • Strong verbal and written and written communication skills
  • Fantastic listening skills
  • Someone who is great at communicating online, via email and chat
  • Excellent organisation skills - you will be managing a very busy inbox and will need to manage your time and resources effectively

What else is on offer?

  • A fantastic salary of 20,000 - 23,000
  • Above statutory annual leave
  • A fantastic benefits package, including pension and healthcare schemes
  • The chance to join a vibrant, dynamic and sociable working environment

Looking for customer service jobs in London and want to join a fast-growing finance company who are making waves in the energy sector? If you’re a personable graduate with first-rate communication skills, apply for this Client Services Associate graduate job in London today!

 
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Client Services Executive - FinTech

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Looking for client services graduate jobs in London, and want to kick-start your graduate career at a top mobile banking app? One of the fastest-growing FinTech companies in London is on the lookout for an ambitious and personable Client Services Executive to join their team at a time of rapid expansion.

Company profile

In this Client Services Executive graduate job, you will be joining one of the most innovative FinTech companies in London. Building a product which puts the customer first, they are transforming the way that people spend, send and save money, with an app that allows users to manage their funds efficiently. Having just received huge investment, they have big plans to develop the business - so this is the ideal time to join their dynamic team.

Job description

In this Client Services Executive graduate job, you will be acting as both the face of the company and the gateway to the business. It will be your responsibility to provide quick and efficient help to clients, and be the first point of contact for any queries they may have. As well as learning about all aspects of how different payment systems work, you will need to be highly personable and affable, as you’ll be expected to take a positive approach to ironing out any issues with the service.

Please note: You will need to be flexible in this role i.e. sometimes working a day at the weekend in exchange for a day during the week.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Providing hands-on advice to any questions from clients with positivity
  • Explaining things clearly and quickly through email, in-app chat or via phone
  • Suggesting any improvements to their operations processes and procedures
  • Understanding what their client base really want from the product
  • Taking on board all relevant feedback regarding features and relaying it to the product team
  • Attending weekly branding meetings, and suggesting ways that the company can be ‘more on brand’

So, what are we looking for?

  • A 2.1 degree from a Russel Group university
  • Above all, a fantastic communicator with flawless written and spoken English
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • A friendly, incredibly organised and positive person
  • A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)

What else is on offer?

  • A great starting salary of 22,000
  • Young, fun and friendly offices with a diverse workforce and a busy social calendar
  • The chance to join an ever-expanding and highly successful FinTech business
  • Rapid progression and the opportunity to define your own role and area of specialism
  • An office where one-to-ones are encouraged and the door is always open to receive advice from senior management

Looking for client services graduate jobs and want to work in FinTech? If you’re a personable graduate with an interest in mobile technology, don’t miss out on this Client Services Executive graduate job in London today!

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Junior Risk Analyst

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£28,000 - £29,000
London
Analyst

Looking for risk analyst graduate jobs in London and want to join one of London’s fastest growing FinTech startups? Based on London’s ‘Silicon Roundabout’, this highly successful tech business are now looking to grow their team – and they’re on the hunt for a Junior Risk Analyst with some experience in compliance!

Company profile

In this Junior Risk Analyst graduate job, you will be joining a highly successful tech startup, whose clients include the likes of Thomas Cook, TripAdvisor and The Guardian. As one of the largest FinTech companies in London, they process 3 billion worth of transactions for over 30,000 businesses in the UK and across several European countries. Since they were created in 2010, they have already raised an astonishing $22.5 million in funding from some of the world’s leading investors!

Job description

In this Junior Risk Analyst graduate job, you wll be joining the company’s operations team, and working closely with their close-knit support team. Your primary objective will be to ensure that the company is compliant with their regulatory requirements, whilst also helping their customers get up to speed with the product as soon as possible. You’ll be working as part of a small-close-knit team, conducting risk analysis and financial fraud investigations – so it’s essential that you are an ambitious and adaptable team player.

Key responsibilities

In this Junior Risk Analyst graduate job, your responsibilities will include:

  • Communicating with clients via email and telephone
  • Reviewing documentation from the clients
  • Using the in-house systems to assess risk and protect their customers
  • Running checks on new accounts
  • Carrying out qualitative and quantitative assessments of accounts and transaction data
  • Building and maintaining relationships with compliance, legal and support members of the community

So, what are we looking for?

  • Top academics, with a minimum of a 2.1 ideally in a relevant subject (e.g. Law)
  • 1 years’ previous legal experience would be desirable
  • A real passion for the FinTech industry and protecting the company against fraud and risk
  • A fast learner who can understand complex information and share it in a simple format
  • Incredible organisation skills with excellent attention to detail
  • A confident communicator, both written and verbal with flawless command of English
  • A team player who enjoys collaborating with others
  • A problem solver who will enjoy making processes more efficient

What else is on offer?

  • A great starting salary of between 28,000 - 29,000
  • Expert training from day one
  • The chance to join a highly successful FinTech team with huge plans for growth
  • Bi-weekly and monthly team lunches and nights out
  • Excellent coffee and fully stocked fridges
  • Amazing open plan offices in a great location in Central London

Looking for risk analyst jobs and interested in law and compliance? If you’re looking to work in the FinTech sector and join a fast-growing tech startup, apply for this Junior Risk Analyst graduate job in London today!

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Operations Analyst - FinTech

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Are you on the hunt for operations graduate jobs in London, and interested in working for a disruptive tech startup? If you’re an organised and analytical graduate with 1 years’ commercial experience, this Operations Analyst graduate job in London could be perfect for you!

Company profile

In this Operations Analyst graduate job, you will be joining an exciting and growing FinTech startup that has made it’s mark on the UK energy market. Based in London, they are transforming the way that energy is used in homes right across the UK. With the aim to reduce household carbon emissions by 35% by 2020, they have ambitious growth plans in place for the coming year – and are on the lookout for an Operations Analyst to join their team.

Job description

In this Operations Analyst graduate job, you will be joining the operations team but gaining exposure to several parts of the business - including product development, marketing and strategic areas such as market positioning. You will be working to grow the profile of the business, by speaking to customers, answering any questions, and improving their experience of installing in-home energy products. You’ll need to be a great communicator, as you will be working to build and maintain essential relationships with the installer network, and resolving any issues that arise in an efficient and professional manner.

Key responsibilities

In this Operations Analyst graduate job, your responsibilities will include:

  • Communicating with customers to provide information and assistance in a timely and efficient manner
  • Establishing and maintaining relationships with key clients and customers
  • Working with other departments to implement and improve the business’ services and their delivery
  • Assisting in other departments when required
  • Working with installer partners to ensure that energy efficiency measures are fulfilled
  • Collaborating with the wider team to find and make improvements on the workings of the business
  • Providing an exceptional customer experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • Ideally, a finance / business based degree
  • At least 1 years’ commercial experience
  • Outstanding written and verbal communication skills
  • A desire to deliver excellent customer service
  • A real problem-solver
  • Excellent organisational and prioritisation skills
  • A keen eye for detail – you will need to identify and implement areas of improvement within the business
  • A professional and friendly demeanour
  • A strong work ethic and a proactive approach
  • A real interest in energy and the financial sector

What else is on offer?

  • A highly competitive starting salary of 25,000
  • Amazing offices in London
  • Fantastic opportunities for professional development
  • A lively and sociable startup environment
  • The opportunity to help shape a fast-growing startup
  • Employer matched pension contributions
  • Private medical benefits

Looking for operations graduate jobs in London and have an interest in FinTech & energy efficiency? If you’re a proactive graduate with exceptional interpersonal skills, apply for this Operations Analyst job in London today!

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