Job Listing

Customer Experience Executive - FMCG

Salary £23,000
Location London, Richmond
Role Support
Job Type Permanent
Size 100-250
Job overview
Interested in Customer Success Graduate Jobs and Client Services Roles in London? Want to kick-start your career at one of the UK’s fastest-growing FMCG companies? This Customer Experience Executive job in London could be ideal for you - apply today!

Interested in Customer Success Graduate Jobs, Client Services Roles, and Customer Experience Opportunities in London? Want to kick-start your career at one of the UK’s fastest-growing FMCG companies? This Customer Success Executive job in London could be ideal for you - apply today!

Company profile -

In this Customer Success Executive job, you will be joining a revolutionary canine nutrition subscription company whose tailored recipes are keeping dogs happy and healthy across the globe. With a team of experts including vets, nutritionists, and engineers (as well as their office dogs) they have developed a super-smart way to create a bespoke dog food for every dog regardless of health or medical condition. Featuring in The Times 100 best small companies to work for, with over 20,000 5* reviews on Trustpilot, they are improving the lives of dogs and their owners through healthy dogs by putting them at the heart of one of the most successful startups in the FMCG sector.

Job description - Customer Experience Executive

In this Client Services Associate job, you will be helping mold the customer services team with your flawless communication skills. Their products and services launched in France in 2018, and since then the demand has grown considerably across Europe. You'll be joining an already established Customer Experience team, and will have the opportunity to work closely with the wider business, collaborating with the engineering, sales, nutritional, and operations teams on a daily basis. You will play a vital part in improving processes and customer experience by picking up trends in customers’ questions via phone and email and communicating them internally.

Key responsibilities - Customer Experience Executive

In this Customer Services Executive role in London, your responsibilities will include:

  • Answering customer queries via email, phone, and social, responding to needs, and providing solutions
  • Suggesting improvements to processes based on customer feedback
  • Sharing knowledge on every area of the business, and sharing it with customers as the face of the company
  • Attending and contributing to meetings
  • Displaying empathy and concern, making customers feel like part of the family!

Job requirements - Customer Experience Executive

  • Excellent written and verbal communication skills
  • Experience in a similar role Customer Success role, handing phone and email-based customer enquires and resolutions OR transferable customer-facing experience
  • A passionate and tenacious individual with a desire to learn and grow
  • Great commercial and business acumen
  • Someone who thrives working in a fast-paced environment
  • Fantastic organisational skills

Benefits of the job - Customer Experience Executive

  • A fantastic graduate starting salary of £23,000
  • Generous share award package
  • Flexible working location
  • Structured training provided
  • Beautiful offices in Richmond – there are plenty of pups to pat and daily lunchtime walks
  • Free breakfast every morning and a special breakfast on Friday
  • Regular team and social events
  • Pension and health benefits
  • Season ticket loans and cycle to work scheme

Looking for Customer Success Jobs, Client Services Jobs, or Client-Facing Opportunities in London? Interested in working for one of the most forward-thinking and revolutionary tech startups in the UK? Apply for this Customer Success Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Megan Pease
Senior Consultant