Job Listing

Customer Success Executive

Job overview
In this Client Services job, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster. If you've got great people skills, apply now!

On the hunt for Graduate Client Services roles, Customer Success jobs, or Fashion opportunities in London? Have a passion for fashion? This Customer Experience Advisor role at a fast-growing FashionTech brand could be perfect for you - apply today!

Company profile - FashionTech Brand

In this graduate Client Services job in Central London, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster. Clothes today still do what they’ve been doing for the last 50,000 years - keeping you warm, dry, and cool, but this brand is on the edge of revolutionising garments to enhance strength and sensory perception.

Since the company's launch, they have won many innovation awards, and have been largely credited for its radical commitment to what comes next. This is your chance to join!

Job description - Customer Success Executive

As Customer Experience Advisor you’ll be the face of the brand and the first point of call for their customers. This role will also see you build relationships with their VIP clients and help launch their VIP Programme later this year.

The Customer Experience team is at the heart of the business and a great place to start your career. You will be able to develop skills in e-commerce, data, logistics, copywriting, project management and production.

Key responsibilities - Customer Success Executive

In this Customer Experience job, your responsibilities will include:

  • Resolve customer questions via email and social media
  • Actively listen to customer queries in order to provide them with the best resolution possible
  • You’ll be incredibly friendly and have exceptional communication skills (written and verbal, although most of our customer enquiries come through email)
  • You’ll have a great ability to build rapport with a wide range of customers
  • You’ll be incredibly organised and efficient, willing to jump into new challenges to continue to help the company grow
  • You’ll be a logical thinker, able to resolve problems quickly and independently for our customers
  • You’ll be creative and able to find ways to make placing orders, shipping orders, and returning orders as slick as possible
  • You’ll need to be a big fan of what they do, will want to work incredibly hard to create some of the most technical and innovative products in the world, and we want our team to be passionate about our gear
  • You’ll have a robust, can-do attitude, you’ll be a self-starter, comfortable with ambiguity, and good at prioritising tasks
  • A natural interest in outdoor activities, sports, and/or fashion would be a great asset to anyone in this role

Please note: this role will require half a day Sunday working from home (flexible hours) to help the company manage customer relationships on launch days.

Job requirements - Customer Success Executive

  • A 2.1 or above from university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • Have a passion for fashion/keen to learn more about the subject
  • Have an interest in adventure and being outdoors
  • Fluent in English (written and spoken)
  • You’ve worked in customer-facing roles previously and you love engaging with people throughout the day

Benefits of the job - Customer Success Executive

  • A competitive starting salary of £25,000
  • Working in a fun, vibrant office
  • Work alongside experts in the field
  • 25 days holiday plus bank holidays
  • Monthly socials and team outings

On the hunt for Junior Customer Services roles or Graduate Fashion jobs in London? Keen on getting your foot in the door at a visionary fashion brand? This Customer Experience Advisor role could be the one for you - apply now!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Phoebe Shaw
Account Manager