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Client Services Associate - Interiors

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Isabel Brehcist

As a Key Account Manager, I work with graduates who are looking to break into the Banking & Finance or FinTech sphere. I do also work with the odd luxury travel client too - my favourite being the agency that planned Will and Kate's honeymoon!

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Searching for client services graduate jobs in London and want to work for a luxury furniture brand who are creating a real buzz in the interior design sector? In this Client Services Associate graduate job, you’ll get the opportunity to kick-start your graduate career at a leading furniture retailer who are currently in the midst of unprecedented expansion.

Company profile

In this Client Services Associate graduate job, you will be joining a prestigious furniture brand who have grown exponentially over the course of the last few years. The company have no showrooms, and only sell their furniture online and through the occasional pop-up event, selling beautifully hand-crafted furniture at relatively affordable prices. Having already received over 50 million in funding, the company’s unique designs are solidifying them as a household name – and as they are set to double in size and raise another 150 million in funding this year, this impressive business are also looking to grow their team.

Job description

In this Client Services Associate graduate job, you will be delivering a multi-channel approach to customer care, and helping clients before, during, and after the process. You will be managing customer communications, spotting trends, and gathering client’s feedback, ensuring that they are getting the most from the products and the buying experience. You’ll need to hit the ground running from day one in this role, as you will be required to liaise with a range of clients, and work closely with several internal teams to resolve any issues quickly, efficiently and professionally.

Key responsibilities

In this Client Services Associate graduate job, your responsibilities will include:

  • Liaising with customers across email, phone, social media and live chat
  • Resolving queries, whether it’s before the purchase, discussing delivery dates, or checking in with their aftercare
  • Resolving any issues that arise
  • Working closely with the product design, operations, logistics and web teams
  • Understanding the client base and finding out what they are looking for
  • Taking on board all relevant feedback, and liaising internally with teams to discuss your findings

So, what are we looking for?

  • A minimum of a 2.1 from a good university
  • Some relevant work experience - anything phone-based or involving working to KPIs would be ideal
  • A fantastic written and verbal communicator
  • Someone who is passionate about the product and start-up culture
  • An enthusiastic people person
  • Excellent organisational skills
  • A proactive problem solver
  • A flexible approach – the job will change and the company will grow, so adaptability will be key

What else is on offer?

  • A starting salary of 20,000
  • Stock and equity options
  • Time off in lieu – there will be 2 days of weekend work per month
  • Great offices in London Bridge
  • The chance to join an fun, young and dynamic team at an exciting time of growth

Looking for client services graduate jobs in London and want to work for a rising furniture brand? If you are an exceptional communicator with an interest in interiors, waste no time and apply for this Client Services Associate graduate job in London today!

 
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Operations Assistant - Luxury

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£26,000 - £28,000
London
Operations

Are you on the hunt for operations graduate jobs in London? Want to join a bespoke concierge that services high-net worth clients in London, Paris and Zurich? Then keep reading – this could be the ideal role for you!

Company profile

In this Operations Assistant graduate job, you’ll be joining an exclusive boutique concierge service. Based in the heart of London, they specialise in managing the lifestyle requirements of a small portfolio of ultra-high net worth individuals. They make the impossible, possible, due to their unrivalled contacts and connections across the globe. They are now looking to expand their international team with an outgoing, discreet and ambitious Operations Assistant.

Job description

In this Operations Assistant graduate job, you will be given full and intensive training, working closely alongside the Managing Director – getting to grips with all tasks and requests that are involved in high-net worth client management. As Operations Assistant your role will be varied, you will be required to complete tasks in and out of the office and must be happy to travel across central London. You’ll be highly organised and hold an excellent eye for detail.

Key responsibilities

In this Operations Assistant graduate job, your responsibilities will include:

  • Property management – ensuring clients’ lifestyle needs are met. This may range from organising private household staff, arranging fresh flower supply and booking private chauffeurs
  • Managing overseas travel – researching suitable arrangements and ensuring all needs are met whilst the client is away
  • Managing additional diary needs – whether that be organising Doctors’ appointments to making restaurant reservations
  • Running client errands across central London
  • Researching information to assist with client requests in a timely and meticulous manner

So, what are we looking for?

  • A 2.1 from a top University – any subjects will be considered
  • 6 months – 1 year experience in luxury retail, luxury travel or dealing with high-net worth individuals
  • A second language would also be beneficial!
  • Highly presentable at all times
  • An articulate communicator
  • The ability to think on your feet and work quickly
  • A natural problem solver, who doesn’t easily fluster
  • The determination to succeed and work to tight deadlines

What else is on offer?

  • A competitive starting salary of 26K – 28K
  • The chance to work with the Managing Director from day one
  • Access to some of the most prestigious lifestyles globally

Looking for operations graduate jobs? If you are a self-motivated graduate with experience in the luxury sector, waste no time and apply for this Operations Assistant graduate job in London today!

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